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[Idea] The new checkout uses a wrong strategy, penalizes sales by adding uncertainty to the purchase phase #15406
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Hi |
@maofree, thanks for your feedback. Thanks! |
thanks for listening to me |
If you ask me, "Order with an obligation to pay" button scares more customers than this kind of checkout process. The text on the button should be just "Complete order" or "Finish order". The term "obligation" has no place here. |
@rdy4ever, I admit this wording sounds a bit frightening but it might be there for legal purposes... I'll check with the legal team before and let you know! From my point of view, Place order can be a nice alternative. :-) |
@LouiseBonnard I’m pretty sure you cannot force anyone to pay the order just because they use your check-out - legally speaking. Untill the very last moment when they actually pay for the merchandise (cash, card , bank wire, etc) they are at the liberty to default on the payment and/or refuse to receive the order. And if they have any doubt about their rights, that text on the button will only make them go away. |
@rdy4ever, @marionf, it turns out we can modify this wording, I've checked the legal team and it is not mandatory; the only requirement is that the client must be aware of his/her obligation to pay but it doesn't have to be written inside the button, it can be displayed in the terms & conditions pages. But that's to be precised on a merchant's side, not ours. I suggest Place order (localized in both Shop.Theme.Actions and Shop.Theme.Checkout domains) then! If it suits you as well, I'll create an issue so that it can be taken into account for the next version. cc @colinegin |
Hi bye |
Dear @maofree, thanks for the issue, we did take note of your remark, be sure we will study and discuss it in the next few days, and keep you posted! |
Hello @maofree, to keep you posted, we've just talked about it. We do take note of this feedback, but the checkout is a big topic and it makes no sense to change one part without reworking the whole process. In other words, it won't be studied in the next few weeks but when we will decide to rework the checkout. Meanwhile, I invite you to turn this into a suggestion in the User Voice so that other users can vote for your idea if they consider it important for their business as well, it will help our team estimate how demanded by the community is this feature. |
Hi @LouiseBonnard bye |
@maofree @rdy4ever I would like to fully understand this issue. If I am not wrong, you can build 1-step-checkout today with PS 1.7 ? PrestaShop does not prevent you from doing it. The Classic Theme does not provide it but I think https://github.com/PrestaShopCorp/ps_checkout even provides 1-clic checkout 🤔 . So if I get it correctly, it's only a limitation of Classic Theme? |
@LouiseBonnard it is actually mandatory for the button to say something that will clearly tell the client that right now he is making an order that obligates him to pay. Despite of your return policy, there has to be a moment when the order is done - and by this the customer obligates himself to pay for it. And because in many stores there are plenty buttons during the order - like in prestashop, there are 4 steps - there has to be an clear information to the user "by clicking this last button you are legally placing the order". But this applies only in EU, probably not elsewhere. |
HI @matks bye |
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Hi
with the new checkout there is a big problem, very often people stop at the first step, registering only username and password without continuing in the next steps. The main problem is that if the steps of the various purchase phases are hidden, it certainly does not encourage people to complete all the information, they often get stuck without continuing. Why not use a checkout with open steps as they are present in the modules you addons.
In the end I don't understand these new solutions, I don't think it's so difficult to understand things customers want.
Using these additional modules adds compatibility problems with payment modules, courier modules, e-invoicing modules and management costs, as well as new errors.
I hope that in the next 1.8 certain solutions will follow a more standard and sensible logic.
I already know that in 1.7 you will not make changes.
this should be a good solution
https://addons.prestashop.com/it/express-checkout/42005-the-checkout.html
I do not understand why going to use a solution where the only strategy is to channel the customer to the purchase, neglecting the fears of customers, especially those who make the first purchase. The best solution is to make the whole process transparent and visible just to instill confidence and encourage them to purchase, without having to hide anything
so I need to pay 200€ for a single module and if I support 20 companies I should spend 4000€ for what? for a bad strategory made from Prestashop?
you should do regular solutions, and only if I want to try different solution I'll buy it from Addons
you should meet the demands of shopkeepers who depend on computer systems, and you should be more responsible for making choices, some including this, because in some cases they may be okay
on 1.7 there is another bad solution:
all the rest is fine, but these 2 things are absurd, they are pure experiments that can be good only in some cases, instead you have made them by default creating problems and going against the current. Do not respond with the usual banal phrases caring about the consequences of certain decisions. This checkout is really a stupid solution.
I'm really angry, because I saw that it decreases the number of orders (don't come and tell me that it can depend on many factors, because I know the data of the companies I follow and I see a large number of people who register without adding addresses and now they are forced to waste time buying checkout modules on addons)
bye
Screenshots
Additional information
PrestaShop version: 1.7.6.1
PHP version: 7.0
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