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Product images are missing when print a multiple products order #20296

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mikeKstm opened this issue Jul 23, 2020 · 5 comments
Closed

Product images are missing when print a multiple products order #20296

mikeKstm opened this issue Jul 23, 2020 · 5 comments
Labels
1.7.6.4 Affects versions BO Category: Back Office No change required Resolution: issue closed because expected as is Order Component: Which BO section is concerned

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@mikeKstm
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#20182 ## Describe the bug

PS 1.7.6.4

If I print an order when I'm in backoffice the product images dissapear.
I think that the problem appear when the order have multiple products. When products are just one or two the product shows with no problem.

Expected behavior

Print product images even if you have multiple products

Steps to Reproduce

Steps to reproduce the behavior:

  1. Go to Orders > Edit an order
  2. Click on 'Print order'
  3. See error

Screenshots

https://i.imgur.com/vyhAXse.jpg
https://i.imgur.com/kWvm5gt.jpg

Additional information

  • PrestaShop version: N/A
  • PHP version: N/A
@prestashop-issue-bot
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Thanks for opening this issue! We will help you to keep its state consistent

@florine2623
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Hi @mikeKstm ,
I can't reproduce your issue :
Capture d’écran 2020-07-23 à 13 39 27

Is there anything special about the order/product ?
Do the products have images ?
If the product have combinations, if you don't have an image for that specific combination, it won't appear on the printed order.
Thanks!

@florine2623 florine2623 added 1.7.6.4 Affects versions BO Category: Back Office NMI Status: issue needs more information Order Component: Which BO section is concerned labels Jul 23, 2020
@mikeKstm
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Thanks for response. Please, try with more diferent products (I tried it with 9).
Products are simple products (not combinations) and all have a images. In BO order review the images are showed in right way.

If I change print scale the images appears. I'm using Chrome but Firefox have same problem.

https://i.imgur.com/XDI0i9a.jpg
https://i.imgur.com/qr5ax8I.jpg
https://i.imgur.com/G2fHJiM.jpg
(all images are from the same order)

Thanks

@florine2623
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florine2623 commented Jul 23, 2020

I still can't reproduce the issue. I have the same number of columns as well.
Capture d’écran 2020-07-23 à 18 20 06

@SimonGrn
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Hello,

despite our efforts, we were not able to reproduce your issue with the provided information. It seems that your issue is not a PrestaShop core bug but most likely a server configuration or customization problem.
We will close this issue.

Thank you

@florine2623 florine2623 added No change required Resolution: issue closed because expected as is and removed NMI Status: issue needs more information labels Jul 24, 2020
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Labels
1.7.6.4 Affects versions BO Category: Back Office No change required Resolution: issue closed because expected as is Order Component: Which BO section is concerned
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