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From times to times I'm getting orders without any state. The customers tell me that on the front office they can't finish the order.
I couldn't reproduce any of these but asked customers.
So basically:
1 - They are logged in;
2 - They try to finish the order;
3 - When they click to finish nothing happens.
4 - This can happen with any payment method.
5 - This happened on iOS and Android but I'm not sure if it can happen on desktops.
On my server I've no PHP Errors.
The only error I can see is in prestashop /var/log directory where it says:
The property Address->City is not valid at line 1045 in file classes/ObjectModel.php
I double checked the customer address and there's no problem with the address and everything is filled.
My server info:
Server information Linux #160-Ubuntu SMP Thu Jul 29 06:54:29 UTC 2021 x86_64
Server software version: Apache
PHP version: 7.2.24-0ubuntu0.18.04.8
Memory limit: 1024M
Max execution time: 600
Upload Max File size: 128M
Database information
MySQL version: 5.7.35-0ubuntu0.18.04.1
MySQL server: 127.0.0.1
Tables prefix: ps_
MySQL engine: InnoDB
MySQL driver: DbPDO
The text was updated successfully, but these errors were encountered:
seederp2p
changed the title
Error checkout - The property Address->City is not valid at line 1045 in file classes/ObjectModel.php
1.7.7.5 - Error checkout - The property Address->City is not valid at line 1045 in file classes/ObjectModel.php
Aug 6, 2021
Thanks for your report.
In the FO > Your account Addresses Update your address page
What is the exact data in the field City saved?
I think you have incorrect data
In my case, I did not manage to reproduce the issue
Well, it has the city name. Which is correct and I don't see any specific issue on that.
As far as the fact that you can reproduce, It doesn't happen all the times. So I suggest that some engineer might give us some input on what might cause this.
Hello,
From times to times I'm getting orders without any state. The customers tell me that on the front office they can't finish the order.
I couldn't reproduce any of these but asked customers.
So basically:
1 - They are logged in;
2 - They try to finish the order;
3 - When they click to finish nothing happens.
4 - This can happen with any payment method.
5 - This happened on iOS and Android but I'm not sure if it can happen on desktops.
On my server I've no PHP Errors.
The only error I can see is in prestashop /var/log directory where it says:
The property Address->City is not valid at line 1045 in file classes/ObjectModel.php
I double checked the customer address and there's no problem with the address and everything is filled.
My server info:
Server information Linux #160-Ubuntu SMP Thu Jul 29 06:54:29 UTC 2021 x86_64
Server software version: Apache
PHP version: 7.2.24-0ubuntu0.18.04.8
Memory limit: 1024M
Max execution time: 600
Upload Max File size: 128M
Database information
MySQL version: 5.7.35-0ubuntu0.18.04.1
MySQL server: 127.0.0.1
Tables prefix: ps_
MySQL engine: InnoDB
MySQL driver: DbPDO
The text was updated successfully, but these errors were encountered: