- Microsoft Azure (Virtual Machines/Computer)
- Remote Desktop
- Internet Information Services (IIS)
- Windows 10 (21H2)
- Intake
- Assignment and Communication
- Working the Issue
- Resolution
End User creates a ticket, the isssue summary is labeled "XXX" due to [issue].
Once completed, agents will see the tickets in real-time through the Agent Panel, and Queue managers will assign tickets by priority to the specified agent, along with suitable SLAs.
Agent will begin to work on the ticket with the highest priority and SLA plan noted assigned to them.