[Question] PSG5 License Key Validation Failed

[frici11]

Type of Issue (Enhancement, Error, Bug, Question)

Question

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Environment

Operating System

Windows version ('10', '10.0.19041', 'SP0', 'Multiprocessor Free')

PySimpleGUI Port (tkinter, Qt, Wx, Web)

tkinter

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Versions

Python version (sg.sys.version)

3.9.0 (tags/v3.9.0:9cf6752, Oct 5 2020, 15:34:40) [MSC v.1927 64 bit (AMD64)]

PySimpleGUI Version (sg.__version__)

4.61.0.189

GUI Version (tkinter (sg.tclversion_detailed), PySide2, WxPython, Remi)

8.6.9

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Your Experience In Months or Years (optional)

Years Python programming experience
Years Programming experience overall
No Have used another Python GUI Framework? (tkinter, Qt, etc) (yes/no is fine)

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Troubleshooting

These items may solve your problem. Please check those you've done by changing - [ ] to - [X]

• Searched main docs for your problem www.PySimpleGUI.org
• Looked for Demo Programs that are similar to your goal. It is recommend you use the Demo Browser! Demos.PySimpleGUI.org
• If not tkinter - looked for Demo Programs for specific port
• For non tkinter - Looked at readme for your specific port if not PySimpleGUI (Qt, WX, Remi)
• Run your program outside of your debugger (from a command line)
• Searched through Issues (open and closed) to see if already reported Issues.PySimpleGUI.org
• Upgraded to the latest official release of PySimpleGUI on PyPI
• Tried using the PySimpleGUI.py file on GitHub. Your problem may have already been fixed but not released

Detailed Description

I have upgraded to the new PSG5 and signed up on the webpage.
There I have received a license key and tried to use it to run a program of mine with the line PySimpleGUI_License = "...".
I got an error message (License Key Validation Failed) in a popup window where don't know how to step forward. There is an "Install" button which is inactive.

Can I repeat the sign-up process? Or can you give any suggestion?
Thank you!

Code To Duplicate

# Paste your code here

Screenshot, Sketch, or Drawing

[frici11]

Upgrade: It does work now, but:
1.) only with the trial version AND using the license key in the source code
2.) when I write "PySimpleGUI_license = ..." with lowercase "l". At first I have written "PySimpleGUI_License" with capital letter "L" because I 've read this info somewhere...

[PySimpleGUI]

Ah, you're using a "Distribution Key", not a developer key, if you are adding it to your code. There are 2 keys and different ways of entering them. Thank you for the information. I'll add clarification to the documenation.

[frici11]

Thanks a lot for your reply. Adding the key to my code was a mistake, I have misunderstood the documentation. Sorry for the confusion, I mixed things up after the PSG 4 to 5 upgrade install. I got a license key after signed up as a Hobbyist, but I couldn't manage it, so I asked for a trial version. The problem is probably that I tried to use both in parallel/alternately. Now I have the trial version and it works. However, I also have a license key that I would like to use and get rid of the trial version. (I have been using and loving PSG for about 3 years, no reason to try. 😊) Running sgmain(), I tried to enter the key in the "License Key" tab, but when I press the "Install" button I get a "Bad License Key entered" error message. Is it possible that the license key will work after the trial expires? Or am I doing something wrong?

…

________________________________ Feladó: PySimpleGUI ***@***.***> Elküldve: 2024. február 18., vasárnap 12:58 Címzett: PySimpleGUI/PySimpleGUI ***@***.***> Másolatot kap: Frigyes Gábor ***@***.***>; Author ***@***.***> Tárgy: Re: [PySimpleGUI/PySimpleGUI] [Question] PSG5 License Key Validation Failed (Issue #6682) CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Ah, you're using a "Distribution Key", not a developer key, if you are adding it to your code. There are 2 keys and different ways of entering them. Thank you for the information. I'll add clarification to the documenation. — Reply to this email directly, view it on GitHub<#6682 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ASZLOLK6S6Q5EUJDTUOBFNLYUHUH3AVCNFSM6AAAAABDNSKETKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNJRGI2DCMRQGY>. You are receiving this because you authored the thread.Message ID: ***@***.***> FELHÍVÁS AZ ÜZENET BIZALMAS JELLEGÉRE Ez az elektronikus levél, s bármely melléklete bizalmas és/vagy jogilag védett információkat tartalmazhat, és kizárólag a címzettnek szól. Amennyiben Ön tévedésből kapta meg az elektronikus levelet, kérjük, haladéktalanul értesítse erről a feladót és az üzenetet, valamint annak minden másolatát azonnal törölje rendszeréből. Amennyiben Ön tévedésből kapta meg ezt a levelet, annak engedély nélküli másolása, sokszorosítása, módosítása, közzététele, terjesztése, és nyilvánosságra hozatala szigorúan tiltott. CONFIDENTIAL INFORMATION This e-mail and any attachment may contain confidential and/or privileged information and is intended exclusively for the addressee. If you are not the intended recipient, please notify the sender immediately and delete this e-mail and any copies of it from your system. If you have received this email in error, any form of copying, dissemination, modification, disclosure, distribution and/or publication of this e-mail message without preliminary permission is strictly prohibited.

[PySimpleGUI]

To add your key:

• Run psgmain or call sg.main
• Open the License Key tab
• Paste your license key into the box
• Click the Install button

[frici11]

Thank you, I have already tried that. I get the "Bad License Key entered" message. It doesn't cause problem for the moment because the trial version works fine.

…

________________________________ Feladó: PySimpleGUI ***@***.***> Elküldve: 2024. február 18., vasárnap 19:26 Címzett: PySimpleGUI/PySimpleGUI ***@***.***> Másolatot kap: Frigyes Gábor ***@***.***>; Author ***@***.***> Tárgy: Re: [PySimpleGUI/PySimpleGUI] [Question] PSG5 License Key Validation Failed (Issue #6682) CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. To add your key: * Run psgmain or call sg.main * Open the License Key tab * Paste your license key into the box * Click the Install button image.png (view on web)<https://github.com/PySimpleGUI/PySimpleGUI/assets/46163555/73a82941-0ee9-40d1-967f-ea7237a262b1> — Reply to this email directly, view it on GitHub<#6682 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ASZLOLO2YUA3RHHJITMODSDYUJBVPAVCNFSM6AAAAABDNSKETKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNJRGQYDOMJSGU>. You are receiving this because you authored the thread.Message ID: ***@***.***> FELHÍVÁS AZ ÜZENET BIZALMAS JELLEGÉRE Ez az elektronikus levél, s bármely melléklete bizalmas és/vagy jogilag védett információkat tartalmazhat, és kizárólag a címzettnek szól. Amennyiben Ön tévedésbol kapta meg az elektronikus levelet, kérjük, haladéktalanul értesítse errol a feladót és az üzenetet, valamint annak minden másolatát azonnal törölje rendszerébol. Amennyiben Ön tévedésbol kapta meg ezt a levelet, annak engedély nélküli másolása, sokszorosítása, módosítása, közzététele, terjesztése, és nyilvánosságra hozatala szigorúan tiltott. CONFIDENTIAL INFORMATION This e-mail and any attachment may contain confidential and/or privileged information and is intended exclusively for the addressee. If you are not the intended recipient, please notify the sender immediately and delete this e-mail and any copies of it from your system. If you have received this email in error, any form of copying, dissemination, modification, disclosure, distribution and/or publication of this e-mail message without preliminary permission is strictly prohibited.

[PySimpleGUI]

Can you try following these steps?

psgmain.registration.mp4

[frici11]

I tried this before, just from a snippet, calling sg.main(). Now I did it as you showed, also from command promt, running psgmain. Unfortunately the same result, very strange. Anyway, I am grateful for your time.

…

________________________________ Feladó: PySimpleGUI ***@***.***> Elküldve: 2024. február 22., csütörtök 15:08 Címzett: PySimpleGUI/PySimpleGUI ***@***.***> Másolatot kap: Frigyes Gábor ***@***.***>; Author ***@***.***> Tárgy: Re: [PySimpleGUI/PySimpleGUI] [Question] PSG5 License Key Validation Failed (Issue #6682) CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Can you try following these steps? https://github.com/PySimpleGUI/PySimpleGUI/assets/46163555/df5d6548-97c5-4970-a838-a6305d5d7ea0 — Reply to this email directly, view it on GitHub<#6682 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ASZLOLPMXWJOP3W4ZLA2ABLYU5GPBAVCNFSM6AAAAABDNSKETKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNJZGUZDQMJYGQ>. You are receiving this because you authored the thread.Message ID: ***@***.***> FELHÍVÁS AZ ÜZENET BIZALMAS JELLEGÉRE Ez az elektronikus levél, s bármely melléklete bizalmas és/vagy jogilag védett információkat tartalmazhat, és kizárólag a címzettnek szól. Amennyiben Ön tévedésbol kapta meg az elektronikus levelet, kérjük, haladéktalanul értesítse errol a feladót és az üzenetet, valamint annak minden másolatát azonnal törölje rendszerébol. Amennyiben Ön tévedésbol kapta meg ezt a levelet, annak engedély nélküli másolása, sokszorosítása, módosítása, közzététele, terjesztése, és nyilvánosságra hozatala szigorúan tiltott. CONFIDENTIAL INFORMATION This e-mail and any attachment may contain confidential and/or privileged information and is intended exclusively for the addressee. If you are not the intended recipient, please notify the sender immediately and delete this e-mail and any copies of it from your system. If you have received this email in error, any form of copying, dissemination, modification, disclosure, distribution and/or publication of this e-mail message without preliminary permission is strictly prohibited.

[PySimpleGUI]

Can you please forward the email you received when registering to license@PySimpleGUI.com?

I'm very very grateful for your patience!

[PySimpleGUI]

Can you try upgrading to the Development Build 5.0.2.9 using psgmain or psghome (or psgupgrade will do it too)? I've added a fix that should get past this problem. I'll get a fix to PyPI as soon as possible after I confirm that the 2 or 3 of you with a problem are up and running and that this fix I've added is the right long-term solution.

[frici11]

Yes, after upgrading the key validation is done, it is perfect now! Thank you, I'm happy it's resolved. It may be useful for the other users: psgmain needs to be restarted between upgrade and key validation. That is: 1. psgmain -> upgrade to 5.0.2.9, 2. exit psgmain, 3. psgmain -> license tab -> paste key, install button

…

________________________________ Feladó: PySimpleGUI ***@***.***> Elküldve: 2024. február 29., csütörtök 12:04 Címzett: PySimpleGUI/PySimpleGUI ***@***.***> Másolatot kap: Frigyes Gábor ***@***.***>; Author ***@***.***> Tárgy: Re: [PySimpleGUI/PySimpleGUI] [Question] PSG5 License Key Validation Failed (Issue #6682) CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Can you try upgrading to the Development Build 5.0.2.9 using psgmain or psghome (or psgupgrade will do it too)? I've added a fix that should get past this problem. I'll get a fix to PyPI as soon as possible after I confirm that the 2 or 3 of you with a problem are up and running and that this fix I've added is the right long-term solution. — Reply to this email directly, view it on GitHub<#6682 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ASZLOLKOYPBC5ETMSO22ME3YV4FKDAVCNFSM6AAAAABDNSKETKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNZQHA4TONZRHA>. You are receiving this because you authored the thread.Message ID: ***@***.***> FELHÍVÁS AZ ÜZENET BIZALMAS JELLEGÉRE Ez az elektronikus levél, s bármely melléklete bizalmas és/vagy jogilag védett információkat tartalmazhat, és kizárólag a címzettnek szól. Amennyiben Ön tévedésbol kapta meg az elektronikus levelet, kérjük, haladéktalanul értesítse errol a feladót és az üzenetet, valamint annak minden másolatát azonnal törölje rendszerébol. Amennyiben Ön tévedésbol kapta meg ezt a levelet, annak engedély nélküli másolása, sokszorosítása, módosítása, közzététele, terjesztése, és nyilvánosságra hozatala szigorúan tiltott. CONFIDENTIAL INFORMATION This e-mail and any attachment may contain confidential and/or privileged information and is intended exclusively for the addressee. If you are not the intended recipient, please notify the sender immediately and delete this e-mail and any copies of it from your system. If you have received this email in error, any form of copying, dissemination, modification, disclosure, distribution and/or publication of this e-mail message without preliminary permission is strictly prohibited.

[PySimpleGUI]

Awesome!

Thank you for being very patient. I'm also happy to have found a resolution! We've got a bit more work to do on this and am going to get a release to PyPI right away.

I appreciate you getting back to us as well as posting instructions for others that upgrade and get this fix.

[PySimpleGUI]

Fix for this license key problem is in 5.0.3 on PyPI.