Badges are not loaded when new movies / series are inserted

[jaydecay78]

Since the last update the Atmos badge isn't pulling through onto the final poster - shows correctly in the preview but is missing from file that is downloaded

[jaydecay78]

actually - ignore me - is now working fine - very odd

[jaruba]

@jaydecay78 there might actually be an issue with that as this is the second report of this type that we received since the latest release, i will look into it

[jaruba]

@jaydecay78 can you tell me if you are using radarr / sonarr webhooks or FS events?

I have re-opened this issue as there is definitely some badging issue.

[jaydecay78]

Not using wither of those :)

…

On Sun, 21 Aug 2022, 12:25 Alexandru Branza, ***@***.***> wrote: @jaydecay78 <https://github.com/jaydecay78> can you tell me if you are using radarr / sonarr webhooks or FS events? I have re-opened this issue as there is definitely some badging issue. — Reply to this email directly, view it on GitHub <#48 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A2P2XTUP6PHEOXTH5TROHJTV2IG2PANCNFSM56LOOXVA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[jaruba]

@jaydecay78 There are only 3 options in "Scan Settings":

• FS Events (default)
• Polling
• Radarr / Sonarr WebHooks

If you never changed these settings, then it should use the default "FS Events".

Can you also check the folder of the movie or series that this happened with? Do you by any chance have 2 posters and 2 backdrops? Instead of one poster and one backdrop?

[Oizopower]

For me it's not working either.

Using the Docker version.

• Radarr / Sonarr WebHooks

I see in the logfile / output the correct series / movies being called.
But when i look in the folder, there is no modified poster file. Once i do "Edit Movie/Series poster" and update it, it works.

[BlueBull010]

I'm having the same issue at the moment. No badges are added anymore. Three strange things: Firstly, if I manually edit a movie and add badges with the exact same settings as the automatic mode, badges are in fact added, just like the user above me reports. Secondly: it's only for my movies folder that it doesn't add badges anymore, series folder isn't affected. And lastly: The container has been on the newest version for months now. No update was done and so it used to work with this version, it just stopped working without doing an update or anything. Any idea what I could do? I'm willing to provide logs or anything else that can help if you give me instructions.

Things I tried:

• Restart container
• Checked requests left (waaaaay more left than I need)
• Removed badge settings from the folder and set them exactly the same again
• Do a full overwrite scan with "Overwrite Video Probe Data" turned on and "Cache Previous Successful Matches" turned off
• Manually remove all posters and rpdb.json files from the filesystem and then do a full rescan

I find it bizarre that it doesn't work for my movie folder but does work for my series folder

[edit]
Oh by the way, I'm using Radarr/Sonarr webhooks, with a delay of three minutes (used to be 5s but in searching for a solution I've changed this)

[edit 2]
Okay, so I seem to have fixed it, though I have no idea why. I fully removed the movies folder from RPDB, manually deleted all poster.jpg and rpdb.json files from the filesystem, added the movie folder again with the exact same settings and triggered a scan. Now it's adding badges again to my movies. This is really strange. I even took screenshots of the settings for that movies folder to make sure I set them up exactly the same as before, so I'm sure they are the same. No other settings have been changed except for the removal of that movies folder from RPDB. Huh....

[jaruba]

@BlueBull010 that is very strange, maybe it is an issue with persisting the settings for the docker container? as 2/3 users that had this issue are using docker, and the 3rd did not mention how he uses RPDB (so he may be using docker too)

the way we could prove that it could be a settings persistance issue, is by restarting the docker container to see if that breaks it again

[BlueBull010]

@jaruba Thanks for your reply. The container has been restarted multiple times since my last message and it seemingly still works. Would it be possible for setting persistence to only affect very specific settings in stead of all of them? Because changes I make to all settings do seem to persist, but I'm not a developer so it's quite possible I misunderstand what exactly you mean by that*

That said, perhaps this is related: I have noticed that manual matching (using IMDB URL or ID) of unmatched media has never worked for me. It does not seem to "persist" my choice in that it just returns to the previous menu without matching it. Same for the "choose poster", "custom poster" and "create poster" functions, they don't actually let me specify a poster (through an image URL, a TMDB page,... or through the "choose poster" menu) they just return to the previous menu and keep saying "missing poster". This is rare, only a fraction of my media has a missing poster in RPDB but in all those cases, choosing a poster or matching a series manually using IMDB URL or IMDB ID does not seem to persist. No idea if this is related but because you mentioned "persistence" and the choosing of a poster and the matching with IMDB do not seem to "persist" either, I thought it maybe worth mentioning