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Crash on iOS block_destroy_helper #1625

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ilinchunjie opened this issue Aug 24, 2023 · 18 comments
Closed

Crash on iOS block_destroy_helper #1625

ilinchunjie opened this issue Aug 24, 2023 · 18 comments
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iOS iOS platform need more info 🤷 More information is required
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@ilinchunjie
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Describe the issue
The issue occurs randomly

Your Setup (please complete the following information):

  • Unity version: 2019.3.47f1
  • AVPro Video version (number and edition (trial/core/ultra/enterprise)): 2.8.4 ultra
  • Operating system version:
    image
  • Device model:
    image
  • Video specs (resolution, frame-rate, codec, file size):

StackTrace:
image

@ilinchunjie ilinchunjie changed the title Crashes on iOS block_destroy_helper Crash on iOS block_destroy_helper Aug 24, 2023
@MorrisRH
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Linking #1607 as related

@MorrisRH MorrisRH self-assigned this Aug 24, 2023
@MorrisRH MorrisRH added the iOS iOS platform label Aug 24, 2023
@MorrisRH
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MorrisRH commented Aug 24, 2023

There really isn't enough information in that stack trace to pin point the failure (block_destory_helper is a compiler generated function) so going to assume it's the same issue as #1607.

If you're able to get more information about what is happening when the crash occurs then that would be very helpful.

@Chris-RH Chris-RH added the need more info 🤷 More information is required label Aug 24, 2023
@LeiFengChina
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ios devices can easily reproduce this crash by cutting background and dropdown menus

@LeiFengChina
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OnApplicationPause and Media.CloseMedia() Simultaneous calls crash

@ilinchunjie
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OnApplicationPause and Media.CloseMedia() Simultaneous calls crash

Trying to call the CloseMedia function simultaneously after the OnApplicationPause function is invoked without causing a crash. Are there any other conditions to consider

@LeiFengChina
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we did a demo,you can build iosapp by unity2019.4.40,Cut the application background, return will crash

@LeiFengChina
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image

@RenderHeads RenderHeads deleted a comment from LeiFengChina Aug 30, 2023
@MorrisRH
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@LeiFengChina Please DO NOT post project files here. Please send them to unitysupport@renderheads.com and mention the specific GitHub issue in your email's subject.

@MorrisRH
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@LeiFengChina please update to the latest version, the crash you mention was fixed with version 2.8.1

@LeiFengChina
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@LeiFengChina Please DO NOT post project files here. Please send them to unitysupport@renderheads.com and mention the specific GitHub issue in your email's subject.

The email has been sent, this crash is necessary, hope to resolve soon

@ilinchunjie
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@LeiFengChina please update to the latest version, the crash you mention was fixed with version 2.8.1 请更新到最新版本,您提到的崩溃已修复版本2.8.1

We are using version 2.8.4, and the crash still occurs.

@ilinchunjie
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@LeiFengChina Please DO NOT post project files here. Please send them to unitysupport@renderheads.com and mention the specific GitHub issue in your email's subject. 请不要在这里发布项目文件。请将它们发送到unitysupport@renderheads.com,并在您的电子邮件主题中提及具体的GitHub问题。

The email has been sent, this crash is necessary, hope to resolve soon邮件已经发送,这次崩溃是必要的,希望早日解决

Could you also send me a copy of the demo, please? I'm still unable to reproduce it. The email address is: linyichie@gmail.com

@LeiFengChina
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LeiFengChina commented Aug 31, 2023 via email

@MorrisRH
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@ilinchunjie I've added some checks to hopefully catch the issue but I'm not certain that it is fixed. These will make it into the next version (2.8.5) so it would be good if you could get a release out with it and continue to check for any crashes. Any further help in finding reproduction steps would also be welcome.

@MorrisRH MorrisRH added this to the 2.8.5 milestone Aug 31, 2023
@Ste-RH
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Ste-RH commented Aug 31, 2023

v2.8.5 has now been released @LeiFengChina. Please do let us know if this addresses the issue.

@ilinchunjie
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Thank you. We will upgrade to 2.8.5 to verify whether the crash has been fixed. However, it will take some time to release it to the online players. I will respond here with any new updates.

@ilinchunjie I've added some checks to hopefully catch the issue but I'm not certain that it is fixed. These will make it into the next version (2.8.5) so it would be good if you could get a release out with it and continue to check for any crashes. Any further help in finding reproduction steps would also be welcome.

@LeiFengChina
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v2.8.5 has now been released @LeiFengChina. Please do let us know if this addresses the issue.

Thank you.Well upgrad to 2.8.5,The same operation does not repeat the crash.We're watching and we'll get back to you if we have any questions

@Chris-RH
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Please reopen if this is still causing an issue.

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