osTicket

osTicket is a software tool that helps businesses manage customer inquiries and support tickets efficiently. It allows us to organize and respond to customer messages effectively, ensuring a smooth and streamlined customer support experience. With osTicket, we can track, prioritize, and resolve customer issues with ease, ultimately improving customer satisfaction and retention.

Setting up osTicket for the first time

Enable IIS, Internet Information Services, and configure and enable needed services

Enable necessary requirements

After entering proper credentials we are able to login

Congrats we've set up a custom ticketing system for your company! Next we'll prioritoze SLA's, add users/employees and assign access levels

Follow the journey on LinkedIn or Contact me directly

Robert.m.cordero@gmail.com