Chore: Add extra stats for omnichannel video calling (#28211)

RocketChat · Mar 2, 2023 · a618eb6 · a618eb6
1 parent 10c0b41
commit a618eb6
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Showing 9 changed files with 104 additions and 2 deletions.
diff --git a/apps/meteor/app/models/server/models/LivechatRooms.js b/apps/meteor/app/models/server/models/LivechatRooms.js
@@ -36,7 +36,10 @@ export class LivechatRooms extends Base {
 		);
 		this.tryEnsureIndex({ 'livechatData.$**': 1 });
 		this.tryEnsureIndex({ pdfTranscriptRequested: 1 }, { sparse: true });
-		this.tryEnsureIndex({ pdfTranscriptFileId: 1 }, { sparse: true });
+		this.tryEnsureIndex({ pdfTranscriptFileId: 1 }, { sparse: true }); // used on statistics
+		this.tryEnsureIndex({ callStatus: 1 }, { sparse: true }); // used on statistics
+		this.tryEnsureIndex({ priorityId: 1 }, { sparse: true });
+		this.tryEnsureIndex({ slaId: 1 }, { sparse: true });
 	}
 
 	findOneByIdOrName(_idOrName, options) {

diff --git a/apps/meteor/app/statistics/server/lib/statistics.ts b/apps/meteor/app/statistics/server/lib/statistics.ts
@@ -22,6 +22,8 @@ import {
 	Roles as RolesRaw,
 	InstanceStatus,
 	Settings,
+	LivechatTrigger,
+	LivechatCustomField,
 } from '@rocket.chat/models';
 import { Analytics, Team, VideoConf } from '@rocket.chat/core-services';
 
@@ -124,6 +126,7 @@ export const statistics = {
 
 		// livechat agents
 		statistics.totalLivechatAgents = Users.findAgents().count();
+		statistics.totalLivechatManagers = await UsersRaw.col.countDocuments({ roles: 'livechat-manager' });
 
 		// livechat enabled
 		statistics.livechatEnabled = settings.get('Livechat_enabled');
@@ -149,6 +152,30 @@ export const statistics = {
 			}),
 		);
 
+		// Number of archived departments
+		statsPms.push(
+			LivechatDepartment.col.countDocuments({ archived: true }).then((count) => {
+				statistics.archivedDepartments = count;
+			}),
+		);
+
+		// Workspace allows dpeartment removal
+		statistics.isDepartmentRemovalEnabled = settings.get('Omnichannel_enable_department_removal');
+
+		// Number of triggers
+		statsPms.push(
+			LivechatTrigger.col.count().then((count) => {
+				statistics.totalTriggers = count;
+			}),
+		);
+
+		// Number of custom fields
+		statsPms.push(
+			LivechatCustomField.col.count().then((count) => {
+				statistics.totalCustomFields = count;
+			}),
+		);
+
 		// Type of routing algorithm used on omnichannel
 		statistics.routingAlgorithm = settings.get('Livechat_Routing_Method') || '';
 
@@ -503,6 +530,11 @@ export const statistics = {
 
 		statistics.matrixFederation = await getMatrixFederationStatistics();
 
+		// Omnichannel call stats
+		statistics.webRTCEnabled = settings.get('WebRTC_Enabled');
+		statistics.webRTCEnabledForOmnichannel = settings.get('Omnichannel_call_provider') === 'WebRTC';
+		statistics.omnichannelWebRTCCalls = await RoomsRaw.findCountOfRoomsWithActiveCalls();
+
 		await Promise.all(statsPms).catch(log);
 
 		return statistics;

diff --git a/apps/meteor/client/views/admin/info/DeploymentCard.stories.tsx b/apps/meteor/client/views/admin/info/DeploymentCard.stories.tsx
@@ -76,6 +76,11 @@ export default {
 				totalRoomsInsideTeams: 0,
 				totalDefaultRoomsInsideTeams: 0,
 			},
+			totalLivechatManagers: 10,
+			totalCustomFields: 10,
+			totalTriggers: 1,
+			isDepartmentRemovalEnabled: false,
+			archivedDepartments: 0,
 			totalLivechatVisitors: 0,
 			totalLivechatAgents: 0,
 			livechatEnabled: false,
@@ -146,6 +151,9 @@ export default {
 			voipSuccessfulCalls: 0,
 			voipErrorCalls: 0,
 			voipOnHoldCalls: 0,
+			webRTCEnabled: false,
+			webRTCEnabledForOmnichannel: false,
+			omnichannelWebRTCCalls: 1,
 			federationOverviewData: {
 				numberOfEvents: 0,
 				numberOfFederatedUsers: 0,

diff --git a/apps/meteor/client/views/admin/info/InformationPage.stories.tsx b/apps/meteor/client/views/admin/info/InformationPage.stories.tsx
@@ -106,6 +106,11 @@ export default {
 				totalRoomsInsideTeams: 0,
 				totalDefaultRoomsInsideTeams: 0,
 			},
+			totalLivechatManagers: 10,
+			totalCustomFields: 10,
+			totalTriggers: 1,
+			isDepartmentRemovalEnabled: false,
+			archivedDepartments: 0,
 			totalLivechatVisitors: 0,
 			totalLivechatAgents: 0,
 			livechatEnabled: false,
@@ -176,6 +181,9 @@ export default {
 			voipSuccessfulCalls: 0,
 			voipErrorCalls: 0,
 			voipOnHoldCalls: 0,
+			webRTCEnabled: false,
+			webRTCEnabledForOmnichannel: false,
+			omnichannelWebRTCCalls: 1,
 			federationOverviewData: {
 				numberOfEvents: 0,
 				numberOfFederatedUsers: 0,

diff --git a/apps/meteor/client/views/admin/info/UsageCard.stories.tsx b/apps/meteor/client/views/admin/info/UsageCard.stories.tsx
@@ -54,6 +54,11 @@ export default {
 				totalRoomsInsideTeams: 0,
 				totalDefaultRoomsInsideTeams: 0,
 			},
+			totalLivechatManagers: 10,
+			totalCustomFields: 10,
+			totalTriggers: 1,
+			isDepartmentRemovalEnabled: false,
+			archivedDepartments: 0,
 			totalLivechatVisitors: 0,
 			totalLivechatAgents: 0,
 			livechatEnabled: false,
@@ -124,6 +129,9 @@ export default {
 			voipSuccessfulCalls: 0,
 			voipErrorCalls: 0,
 			voipOnHoldCalls: 0,
+			webRTCEnabled: false,
+			webRTCEnabledForOmnichannel: false,
+			omnichannelWebRTCCalls: 1,
 			federationOverviewData: {
 				numberOfEvents: 0,
 				numberOfFederatedUsers: 0,

diff --git a/apps/meteor/ee/app/license/server/getStatistics.ts b/apps/meteor/ee/app/license/server/getStatistics.ts
@@ -1,6 +1,6 @@
 import { log } from 'console';
 
-import { CannedResponse, OmnichannelServiceLevelAgreements, LivechatRooms, LivechatTag, LivechatUnit } from '@rocket.chat/models';
+import { CannedResponse, OmnichannelServiceLevelAgreements, LivechatRooms, LivechatTag, LivechatUnit, Users } from '@rocket.chat/models';
 import { Analytics } from '@rocket.chat/core-services';
 
 import { getModules, getTags, hasLicense } from './license';
@@ -21,6 +21,9 @@ type EEOnlyStats = {
 	businessUnits: number;
 	omnichannelPdfTranscriptRequested: number;
 	omnichannelPdfTranscriptSucceeded: number;
+	omnichannelRoomsWithSlas: number;
+	omnichannelRoomsWithPriorities: number;
+	livechatMonitors: number;
 };
 
 export async function getStatistics(): Promise<ENTERPRISE_STATISTICS> {
@@ -74,6 +77,20 @@ async function getEEStatistics(): Promise<EEOnlyStats | undefined> {
 		}),
 	);
 
+	statsPms.push(
+		LivechatRooms.col.countDocuments({ priorityId: { $exists: true } }).then((count) => {
+			statistics.omnichannelRoomsWithPriorities = count;
+			return true;
+		}),
+	);
+
+	statsPms.push(
+		LivechatRooms.col.countDocuments({ slaId: { $exists: true } }).then((count) => {
+			statistics.omnichannelRoomsWithSlas = count;
+			return true;
+		}),
+	);
+
 	// Number of business units
 	statsPms.push(
 		LivechatUnit.find({ type: 'u' })
@@ -84,6 +101,14 @@ async function getEEStatistics(): Promise<EEOnlyStats | undefined> {
 			}),
 	);
 
+	statsPms.push(
+		// Total livechat monitors
+		Users.col.countDocuments({ type: 'livechat-monitor' }).then((count) => {
+			statistics.livechatMonitors = count;
+			return true;
+		}),
+	);
+
 	// Number of PDF transcript requested
 	statsPms.push(
 		LivechatRooms.find({ pdfTranscriptRequested: { $exists: true } })

diff --git a/apps/meteor/server/models/raw/Rooms.js b/apps/meteor/server/models/raw/Rooms.js
@@ -704,4 +704,13 @@ export class RoomsRaw extends BaseRaw {
 
 		return this.find(query, options);
 	}
+
+	findCountOfRoomsWithActiveCalls() {
+		const query = {
+			// No matter the actual "status" of the call, if the room has a callStatus, it means there is/was a call
+			callStatus: { $exists: true },
+		};
+
+		return this.col.countDocuments(query);
+	}
 }
diff --git a/packages/core-typings/src/IStats.ts b/packages/core-typings/src/IStats.ts
@@ -33,11 +33,15 @@ export interface IStats {
 	teams: ITeamStats;
 	totalLivechatVisitors: number;
 	totalLivechatAgents: number;
+	totalLivechatManagers: number;
+	totalCustomFields: number;
 	livechatEnabled: boolean;
+	isDepartmentRemovalEnabled: boolean;
 	totalChannelMessages: number;
 	totalPrivateGroupMessages: number;
 	totalDirectMessages: number;
 	totalLivechatMessages: number;
+	totalTriggers: number;
 	totalMessages: number;
 	federatedServers: number;
 	federatedUsers: number;
@@ -82,6 +86,7 @@ export interface IStats {
 	pushQueue: number;
 	omnichannelSources: { [key: string]: number | string }[];
 	departments: number;
+	archivedDepartments: number;
 	routingAlgorithm: string;
 	onHoldEnabled: boolean;
 	emailInboxes: number;
@@ -200,4 +205,7 @@ export interface IStats {
 	matrixFederation: {
 		enabled: boolean;
 	};
+	webRTCEnabled: boolean;
+	webRTCEnabledForOmnichannel: boolean;
+	omnichannelWebRTCCalls: number;
 }
diff --git a/packages/model-typings/src/models/IRoomsModel.ts b/packages/model-typings/src/models/IRoomsModel.ts
@@ -103,4 +103,5 @@ export interface IRoomsModel extends IBaseModel<IRoom> {
 	findPaginatedByTypeAndIds(type: IRoom['t'], ids: string[], options?: FindOptions<IRoom>): FindPaginated<FindCursor<IRoom>>;
 
 	findFederatedRooms(options?: FindOptions<IRoom>): FindCursor<IRoom>;
+	findCountOfRoomsWithActiveCalls(): Promise<number>;
 }