[NEW] Livechat notifications on new incoming inquiries for guest-pool (…

…#10588)
RocketChat · Sep 20, 2018 · b5e3802 · b5e3802
1 parent e599ab7
commit b5e3802
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Showing 5 changed files with 29 additions and 2 deletions.
diff --git a/packages/rocketchat-lib/server/lib/index.js b/packages/rocketchat-lib/server/lib/index.js
@@ -7,9 +7,11 @@
 */
 
 import { RoomSettingsEnum, RoomTypeConfig, RoomTypeRouteConfig } from '../../lib/RoomTypeConfig';
+import { sendNotification } from './sendNotificationsOnMessage.js';
 
 export {
 	RoomSettingsEnum,
 	RoomTypeConfig,
 	RoomTypeRouteConfig,
+	sendNotification,
 };
diff --git a/packages/rocketchat-lib/server/lib/sendNotificationsOnMessage.js b/packages/rocketchat-lib/server/lib/sendNotificationsOnMessage.js
@@ -266,3 +266,5 @@ function sendAllNotifications(message, room) {
 }
 
 RocketChat.callbacks.add('afterSaveMessage', sendAllNotifications, RocketChat.callbacks.priority.LOW, 'sendNotificationsOnMessage');
+
+export { sendNotification };
diff --git a/packages/rocketchat-livechat/.app/i18n/de.i18n.json b/packages/rocketchat-livechat/.app/i18n/de.i18n.json
@@ -16,6 +16,7 @@
   "How_satisfied_were_you_with_this_chat": "Wie zufrieden sind Sie mit diesem Gespräch?",
   "Installation": "Installation",
   "New_messages": "Neue Nachrichten",
+  "New_livechat_in_queue": "Neuer Chat in der Wartschlange",
   "No": "Nein",
   "Options": "Optionen",
   "Please_answer_survey": "Bitte nehmen Sie sich einen Moment Zeit, um kurz einige Fragen zu dem Gespräch zu beantworten.",
@@ -44,4 +45,4 @@
   "Yes": "Ja",
   "You": "Sie",
   "You_must_complete_all_fields": "Sie müssen alle Felder ausfüllen"
-}
+}
diff --git a/packages/rocketchat-livechat/.app/i18n/en.i18n.json b/packages/rocketchat-livechat/.app/i18n/en.i18n.json
@@ -17,6 +17,7 @@
   "How_satisfied_were_you_with_this_chat": "How satisfied were you with this chat?",
   "Installation": "Installation",
   "New_messages": "New messages",
+  "New_livechat_in_queue": "New chat in queue",
   "No": "No",
   "Options": "Options",
   "Please_answer_survey": "Please take a moment to answer a quick survey about this chat",
@@ -46,4 +47,4 @@
   "Yes": "Yes",
   "You": "You",
   "You_must_complete_all_fields": "You must complete all fields"
-}
+}
diff --git a/packages/rocketchat-livechat/server/lib/QueueMethods.js b/packages/rocketchat-livechat/server/lib/QueueMethods.js
@@ -1,4 +1,5 @@
 import _ from 'underscore';
+import { sendNotification } from 'meteor/rocketchat:lib';
 
 RocketChat.QueueMethods = {
 	/* Least Amount Queuing method:
@@ -149,6 +150,26 @@ RocketChat.QueueMethods = {
 		RocketChat.models.LivechatInquiry.insert(inquiry);
 		RocketChat.models.Rooms.insert(room);
 
+		// Alert the agents of the queued request
+		agentIds.forEach((agentId) => {
+			sendNotification({
+				// fake a subscription in order to make use of the function defined above
+				subscription: {
+					rid: room._id,
+					t : room.t,
+					u: {
+						_id : agentId,
+					},
+				},
+				sender: room.v,
+				hasMentionToAll: true, // consider all agents to be in the room
+				hasMentionToHere: false,
+				message: Object.assign(message, { u: room.v }),
+				notificationMessage: message.msg,
+				room: Object.assign(room, { name: TAPi18n.__('New_livechat_in_queue') }),
+				mentionIds: [],
+			});
+		});
 		return room;
 	},
 	'External'(guest, message, roomInfo, agent) {