[FIX] fixes HTML sanitizing error. (#25410)

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If the user sent a HTML message over our product to a livechat user the HTML would get rendered on the message box, this prevents it from happening.

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## Issue(s)
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## Steps to test or reproduce
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try to send some html tags in livechat

## Further comments
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**Will be ready to review as soon as #25312 is merged**

Co-authored-by: Cauê Felchar <11652381+cauefcr@users.noreply.github.com>

packages/livechat/src/lib/room.js

@@ -3,7 +3,7 @@ import { route } from 'preact-router';
 
 import { Livechat } from '../api';
 import { CallStatus, isCallOngoing } from '../components/Calls/CallStatus';
-import { setCookies, upsert, canRenderMessage, parse } from '../components/helpers';
+import { setCookies, upsert, canRenderMessage } from '../components/helpers';
 import { store, initialState } from '../store';
 import { normalizeAgent } from './api';
 import Commands from './commands';
@@ -175,8 +175,6 @@ Livechat.onMessage(async (message) => {
 
 	message = transformAgentInformationOnMessage(message);
 
-	message.msg = parse(message.msg);
-
 	await store.setState({
 		messages: upsert(store.state.messages, message, ({ _id }) => _id === message._id, ({ ts }) => ts),
 	});

packages/livechat/src/lib/threads.js

@@ -1,5 +1,5 @@
 import { Livechat } from '../api';
-import { upsert } from '../components/helpers';
+import { parse, upsert } from '../components/helpers';
 import { store } from '../store';
 import { createToken } from './random';
 
@@ -60,6 +60,8 @@ export const normalizeMessage = async (message) => {
 		return null;
 	}
 
+	message.msg = parse(message.msg);
+
 	if (message && message.tmid && !message.threadMsg) {
 		return normalizeThreadMessage(message);
 	}

packages/livechat/src/routes/Chat/container.js

@@ -4,7 +4,7 @@ import { withTranslation } from 'react-i18next';
 
 import { Livechat } from '../../api';
 import { ModalManager } from '../../components/Modal';
-import { debounce, getAvatarUrl, canRenderMessage, throttle, upsert, parse } from '../../components/helpers';
+import { debounce, getAvatarUrl, canRenderMessage, throttle, upsert } from '../../components/helpers';
 import { normalizeQueueAlert } from '../../lib/api';
 import constants from '../../lib/constants';
 import { loadConfig } from '../../lib/main';
@@ -117,8 +117,6 @@ class ChatContainer extends Component {
 			return;
 		}
 
-		msg = parse(msg);
-
 		await this.grantUser();
 		const { _id: rid } = await this.getRoom();
 		const { alerts, dispatch, token, user } = this.props;