FINCORP

Financial Complaint Corpus for Sentiment and Emotion aware Complaint Identification

• Research: Emotion and Sentiment Aware Complaint Identification in Financial Domain

• Dataset: FINancial Complaint CORpus (FINCORP)

• Description: Each record in the FINCORP dataset consists of the domain, Complaint/Opinion, and their corresponding annotated complaint, complaint severity, sentiment, and emotion labels.

Some important details about the dataset:

• In the complaint label column 0 represents Non-Complaint instances and 1 represents Complaint Instances.
• The complaint severity level classes are : Accusation, Blame, Disapproval, No explicit reproach, Non-Complaint
• The sentiment classes are : Negative, Neutral, Positive
• The emotion classes are : Anger, Disgust, Fear, Happiness, Sadness, Surprise, Other