Airline-Survey-Analysis

This dataset contains an airline passenger satisfaction survey. What factors are highly correlated to a satisfied (or dissatisfied) passenger? Can you predict passenger satisfaction? (Kaggle Airline Satisfaction)

Content :

1. Gender: Gender of the passengers (Female, Male)
2. Customer Type: The customer type (Loyal customer, disloyal customer)
3. Age: The actual age of the passengers
4. Type of Travel: Purpose of the flight of the passengers (Personal Travel, Business Travel)
5. Class: Travel class in the plane of the passengers (Business, Eco, Eco Plus)
6. Flight distance: The flight distance of this journey
7. Inflight wifi service: Satisfaction level of the inflight wifi service (0:Not Applicable;1-5)
8. Departure/Arrival time convenient: Satisfaction level of Departure/Arrival time convenient
9. Ease of Online booking: Satisfaction level of online booking
10. Gate location: Satisfaction level of Gate location
11. Food and drink: Satisfaction level of Food and drink
12. Online boarding: Satisfaction level of online boarding
13. Seat comfort: Satisfaction level of Seat comfort
14. Inflight entertainment: Satisfaction level of inflight entertainment
15. On-board service: Satisfaction level of On-board service
16. Leg room service: Satisfaction level of Leg room service
17. Baggage handling: Satisfaction level of baggage handling
18. Check-in service: Satisfaction level of Check-in service
19. Online Support: Satisfaction level of online support
20. Cleanliness: Satisfaction level of Cleanliness
21. Departure Delay in Minutes: Minutes delayed when departure
22. Arrival Delay in Minutes: Minutes delayed when Arrival
23. Satisfaction: Airline satisfaction level(Satisfaction, neutral or dissatisfaction)