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Frequently Asked Questions

Luke Mao edited this page May 26, 2024 · 3 revisions

1. Why my device name in the profile card is "Unknown"?

SophieBot is getting the data from CRM. Go to CRM | Your Profile | Devices, check if you forgot to fill in the device name.

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Figure: "Unknown" device in profile card

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Figure: "Device Name" is empty in CRM