osTicket - Prerequisites and Installation

This tutorial outlines the prerequisites and installation of the open-source help desk ticketing system osTicket.

Video Demonstration

• YouTube: How To Install osTicket with Prerequisites

Environments and Technologies Used

• Microsoft Azure (Virtual Machines/Compute)
• Remote Desktop
• Internet Information Services (IIS)

Operating Systems Used

• Windows 10 (21H2)

List of Prerequisites

• Install / Enable IIS in Windows WITH CGI
• PHP Manager for IIS
• Rewrite Module
• PHP 7.3.8
• MySQL 5.5.62
• osTicket v1.15.8
• Same Installation files used in the tutorial, you can use them if you don't want variables in your installation. https://drive.google.com/drive/folders/1jP7oYPvIAqQPyzKEP912DiJ1sSUQJmbb?usp=sharing

Installation Steps

Step 1 Create Virtual Machine in Azure - Create a Resource Group - Create a Windows 10 Virtual Machine (VM) with 2-4 Virtual CPUs with a new Virtual Network (Vnet) - Name: Vm-osticket - Username: labuser (for example/whatever you chose) - Password: osTicketPassword1! (for example/whatever you chose)

Step 2 Install / Enable IIS in Windows WITH CGI - World Wide Web Services -> Application Development Features -> [X] CGI

Step 3 Create the directory C:\PHP - Create the directory C:\PHP

Step 4 Download and install - Download and install (PHPManagerForIIS_V1.5.0.msi) https://drive.google.com/file/d/1VizgW40b2A6ndsOh0RE4sASGbfOa54rg/view?usp=drive_link

Download and install the Rewrite Module (rewrite_amd64_en-US.msi) https://drive.google.com/file/d/1bF7qvZlsmzSpX2ApytklyoU91P8FdXwg/view?usp=drive_link

Download and install download PHP 7.3.8 (php-7.3.8-nts-Win32-VC15-x86.zip) https://drive.google.com/file/d/1UGPXw3MQ6rU7J7vqVkJIupUo29q-t7ch/view?usp=drive_link

Download and install VC_redist.x86.exe (VC_redist.x86.exe) https://drive.google.com/file/d/1B08-Aqn1RKYaP1D_R_JFJnuF78R-9Y5r/view?usp=drive_link

Download and install MySQL 5.5.62 (mysql-5.5.62-win32.msi) https://drive.google.com/file/d/1B08-Aqn1RKYaP1D_R_JFJnuF78R-9Y5r/view?usp=drive_link - Typical Setup -> - Launch Configuration Wizard (after install) -> - Standard Configuration -> - Password1

Step 5 Open IIS as an Admin

Step 6 Register PHP from within IIS

Step 7 Reload IIS (Open IIS, Stop and Start the server)

Step 8 Install osTicket v1.15.8 (osTicket-v1.15.8.zip) - Download osTicket from the Installation Files Folder https://drive.google.com/file/d/1CY9JJb5o8HJhPGNfjs6XKOckqRI3bF83/view?usp=drive_link - Extract and copy “upload” folder to c:\inetpub\wwwroot - Within c:\inetpub\wwwroot, Rename “upload” to “osTicket

Step 9 Reload IIS, Again (Open IIS, Stop and Start the server)

Step 10 Go to sites -> Default -> osTicket - On the right, click “Browse *:80”

Step 11 Enable this extensions - Go back to IIS, sites -> Default -> osTicket - Double-click PHP Manager - Click “Enable or disable an extension” - Enable: php_imap.dll - Enable: php_intl.dll - Enable: php_opcache.dll - Refresh the osTicket site in your browse, observe the changes

Step 12 Rename: ost-config.php - From: C:\inetpub\wwwroot\osTicket\include\ost-sampleconfig.php - To: C:\inetpub\wwwroot\osTicket\include\ost-config.php

Step 13 Assign Permissions: ost-config.php - Disable inheritance -> Remove All - New Permissions -> Everyone -> All

Step 14 Continue Setting up osTicket in the browser (click Continue) - Name Helpdesk - Default email (receives email from customers)

Step 15 Download and install HeidiSQL https://drive.google.com/file/d/1RRGvv9V7vnJUFtMhelfk0Gcw38ZgDB1a/view?usp=drive_link - Open Heidi SQL - Create a new session, root/Password1 - Connect to the session - Create a database called “osTicket”

Step 16 Continue Setting up osticket in the browser - MySQL Database: osTicket - MySQL Username: root - MySQL Password: Password1 - Click “Install Now!”

Congratulations - Hopefully it is installed with no errors! - Browse to your help desk login page: http://localhost/osTicket/scp/login.php - End Users osTicket URL: - http://localhost/osTicket/