Call Resolution Impediments

[rachelLagodka]

The new button looks good, however, now all the recordings show up as having zero for their length, and indeed, when one clicks "play" there is nothing to which one can listen. An initial brief survey of members currently in the shop who have had contact with the application (Kieran, Tim, Max R) has yielded nothing so far in the way of a solution to the difficulty.

[jMyles]

Inspect the element and see what the URL for the recording is. See if that URL points to an actual resource.

[rachelLagodka]

also... there is no "submit" button at the bottom of the page, so checking the box won't do anything

[jMyles]

Wrong. It's ajax. See: https://github.com/SlashRoot/WHAT/blob/master/static/coffee/resolve_calls.coffee

[rachelLagodka]

in static.urls.py link /media/public/audio/call_recordings/{{ phone_call_instance }} is not present.

[jMyles]

What's the actual URL in the HTML (ie, if you inspect with firebug)? Is there a subdomain or port in the URL?

I don't think I know what you mean by phone_call_instance. Aren't the recording filenames hashed?

[rachelLagodka]

there wasn't an actual url

[rachelLagodka]

there was no audio in any of the urls-- what happened?

[jMyles]

So the HTML tag had url="" ?

If so, check the template. I'm not sure. The twilio cases are not tested. I'm guessing there's some breakage.

[jMyles]

Note that even if the twilio recordings aren't properly saved to the url of the PhoneCallRecording objects by the current view, we can correct this with a single manual REST call. http://www.twilio.com/docs/api/rest/call#list

[timgordon]

in firebug it says...

url="/media/public/audio/call_recordings/audio(some_long_hash).mp3"

in urls.py there is no /media/public/audio...

[jMyles]

(Is that a sensitive mp3 file?)

About the dispatcher: You are right - good looking out! :-)

However, you'll notice that the reason there's no mention of static service in django is because static media files are served separately by twisted in our deployment module:

https://github.com/SlashRoot/WHAT/blob/master/deployment/deploy_functions.py#L107

[timgordon]

I made the numbers up...and how to I point them in the right direction?

[jMyles]

Hmm?

[timgordon]

hey I don't get one bit what it is I need to do here...I need more than hmm...that line you referenced looks like Russian to me...I need help to do this.

[jMyles]

Haha, yeah I here you. The deployment stuff is tough man. Real tough. It's great code though - twisted is really amazing. I hope you come to understand it soon. I guess the first question is: If you actually SSH in and look at the production static file, does the mp3 in question exist?

[rachelLagodka]

on the production server:

what/production/static/public/audio/call_recordings

does indeed exist and has contents

[jMyles]

Well I know that. What I meant was: Does it have the actual MP3 in
question in it? (This might be an ops question and best left off
github, but for now let's keep pursuing it in case it represents a dev
bug)

[timgordon]

there is indeed a call on the production server. in that folder. how do i point the play buttons to the proper location of the media?

[rachelLagodka]

how do we save the Twilio recordings to the app
now that we know they need to be set ant tested as the tropo once was

[jMyles]

There is a test for the Tropo case; make one for the Twilio case. Keep in mind that Twilio actually gives us a URL. You can http://www.twilio.com/docs/api/twiml/twilio_request#asynchronous

[jMyles]

This ticket is still very much alive. It will be a very fun challenge to close it. Do you need any more help understanding it?

[rachelLagodka]

My difficulty is more procedural than heuristic. I'm in my attic.
The computer downstairs won't be shut off. Shld I unplug it?
------Original Message------
From: Justin Holmes
To: Rachel Lagodka
Subject: Re: [WHAT] Call Resolution Impediments (#28)
Sent: Apr 22, 2012 8:12 PM

This ticket is still very much alive. It will be a very fun challenge to close it. Do you need any more help understanding it?

---

Reply to this email directly or view it on GitHub:
#28 (comment)

Sent on the Sprint® Now Network from my BlackBerry®

[jMyles]

I have lost track of this ticket. What exactly will constitute completion?

[jMyles]

Ticket has become decayed and nondescript. Closing wontfix.