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uid title description author date keywords topic language
help-en-licences-screen
The Licences screen
The Licences screen in Settings and maintenance
SuperOffice RnD
06.29.2022
license, metered service, database owner, status tab
reference
en

The Licences screen

The SuperOffice tab

In the SuperOffice tab in the Licences screen, you can view and update the license information for your version of SuperOffice CRM and associated modules.

Note

If a third-party add-on is installed, several tabs are displayed here.

Owner information

At the top is the company name (your company/organization) and serial number. If the license is time-limited, the expiry date is displayed below the serial number.

The list at the bottom shows which licenses are in use and how many are available. Click a license name to view information about a license.

License list

The Status tab

Updated information about the system is displayed in the Status tab in the Licences screen. The Status screen is divided into the following main sections:

Database

Shows the database owner, serial number, and type, which are specified on installation. It also shows if it is a central database or a satellite database. You can see the next expiry date and the name of the user currently logged in.

Metered services

Click this button to open the dashboard for your metered services.

Metered services are services that are invoiced after you exceed a certain level/number of

  • Storage space used
  • Emails sent via Mailings
  • Customer center logins
  • Chat sessions started
  • Form submissions

Administrators can keep track of exactly how much each service is used per month. Whenever your company exceeds the threshold, you are automatically invoiced for these services on your next monthly invoice. The threshold depends on the number of users. The more users you have, the higher the threshold will be.

System notifications

This list shows status messages from the system and added events. Notifications of active imports, SAINT or freetext indexing, and so on. Select a notification in the list to display a description. You can keep track of events that are active in the system.

The System events tab consists of two parts:

  • Events.
  • Description, shows detailed information about the event currently selected under Events.

Under System notifications you will find the following columns:

Column Description
Event Shows the name of the event.
Status Shows the status of the event.
Message Shows the description of the event.
Activated Shows when the event was initiated.
Activated by Shows who initiated the event (user ID and portrait).
Finished Shows when the event is expected to finish.
Type Shows if the event applies to the whole system.

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