Update support-request.md

Sustainsys · Mar 16, 2020 · b38885e · b38885e
1 parent c4eeebc
commit b38885e
Showing 1 changed file with 3 additions and 1 deletion.
diff --git a/.github/ISSUE_TEMPLATE/support-request.md b/.github/ISSUE_TEMPLATE/support-request.md
@@ -1,5 +1,7 @@
 ---
 name: Support Request
-about: Commercial Support is available for the library. The standard support package is a yearly subscription that gives you next-business-day e-mail support, preview releases of security fixes and access to remote pair programming. Please mail support@sustainsys.com for further information. If you want help for free, ask on Stack Overflow and tag your question with sustainsys.saml2 or here as an issue. Many common questions have already been asked and have an answer on Stack Overflow or among the issues in the repo. Please search before asking a new quesion. Please note that there is nu guarantee that your question will be answered.
+about: Mail support@sustainsys.com for information on commercial support options with guaranteed answers. To get help for free, ask on Stack Overflow or file an issue here.
 
 ---
+
+Describe your problem clearly: What version of the library are you running, what are you trying to achieve, what fails. Please note that there is no guarantee that your question will be answered.