Information Security professional based in Vancouver, BC.
- Passionate about helping others, learning, and sharing what I know through technical documentation.
- Automation and Threat Intelligence Lead for Security Operations @ UBC.
- Build workflows to automate the blocking of IOCs.
- Triage security events in the CrowdStrike Falcon Platform.
- Assist the Incident Response Team with security investigations.
- Develop technical content for IT @ UBC administrators and end users to drive greater adoption of infosec standards.
Security Operations-Cybersecurity Analyst @UBC CISO (July 2023-Present)
- Threat Intelligence and Automation Lead.
- Building a threat intel system leveraging open source solutions such as MISP and DFIR-IRIS.
- Building automated workflows using Tines.
Information Security Compliance Support-Lead Advisor @UBC PrISM (May 2023-July 2023)
- Rolled out the PrISM Infosec Compliance Support Program.
- Worked with units in UBCIT advising and overseeing the completion of information security self-assessments.
- Ensured that risk mitigations and control gaps are identified and addressed in a timely manner.
- Developed a Standard Operating Procedures for the Lead Advisor role.
Security Operations-System Administrator @ UBC CISO (March 2019-Present)
- Operations Lead.
- Managed 30,000 endpoints using Endpoint Detection & Response (EDR) platforms.
- Triaged security events that occur in EDR consoles.
- Used sandbox environments to analyze URLs and malware samples.
- Troubleshot technical issues surrounding EDR software such as installation.
- Created technical content and User Experience (UX) guides for end users and UBC IT administrators.
- Technologies used: ServiceNow, CrowdStrike Falcon Prevent platform, Cisco Secure Endpoint (AMP), Cisco Umbrella (OpenDNS), Cisco Stealth Watch, Cisco Malware Analytics, Cisco NextGen Firewall, GitHub, GitHub for Desktop, Markdown, and Atom.
System Administrator @ UBC IT (June 2015-March 2019)
- A member of the UBC IT communications and collaboration Team.
- Acted as the Technical Lead for Unified Messaging (UM) Voicemail.
- Created, configured, and troubleshot caller's menu.
- Supported 20,000 Cisco IP telephones and 10 contact centers.
- Coordinated the onboarding of UBC departments to Cisco Contact Center.
- Troubleshot email message delays.
- Created technical and project content for UBC and internal team members.
- Technologies used: Microsoft Exchange 2010/2016, Cisco Unified Communications Manager (CUCM), Cisco Email Security Appliance, Cisco Contact Center (UCCX), Cisco Finesse, and Cisco Unity.
Technical Analyst @ PHSA (March 2015-June 2015)
- A member of the HSSBC project services & solutions team.
- Worked on a $3 million ESXi host and storage refresh project including the migration of a 1,000 virtual machines (VM).
- Developed a technical questionnaire for application and business owners to obtain any special requirements needed prior to VM migration.
- Obtained the technical requirements from the storage, virtual infrastructure, network, and data center teams to support the VM migration to a HP 3PAR array and Gen8 blade servers.
- Provided status updates and VM inventory reports to project stakeholders.
Server Team Lead @ TELUS (March 2013-March 2014)
- Led the onsite server team, which consisted of five teammates.
- Acted as a point of escalation for any project or operational issues.
- Worked with the onsite TELUS manager to resolve any issues and to plan for additional project work.
- Developed Statements of Work for the onsite client.
- Vetted the server team weekly infrastructure changes.
Systems Engineer @ TELUS (January 2011-March 2013)
- Provided BlackBerry Enterprise Server (BES) consultation services to resolve ongoing issues with custom application development and deployment.
- Redesigned the BES environment to provide high availability for the BlackBerry Administration Service.
- Supported a 1200 user mobile sales force.
- Worked on numerous infrastructure projects ranging from adding storage for the virtual infrastructure, consolidating DNS, and implementing AirWatch Mobile Device Management solution.
- Created project and technical support documentation for the Service Desk, Tier 2, and Tier 3 teams.
- Technologies used: Microsoft Exchange 2007, Active Directory Domain Services, Active Directory Certificate Services, AirWatch Secure Email Gateway, VMware ESXi/vCenter, NetApp ONTAP, and BES 5.0.
Quality Assurance (QA) Analyst @ BlackBerry (March 2009-Sept. 2010)
- A member of the QA and BES Escalation teams.
- Awarded the Knowledge Centered Service (KCS) Coaches First Choice🏆for creating technical knowledge based (KB) articles.
- Coached server associates by providing steps for efficient and effective troubleshooting.
- Performed technical quality reviews of server associates' interactions.
- Resolved severity 1/priority 1 (BES down) incidents and issues affecting C-level end users.
- Analyzed BES logs to determine root cause in order to resolve message delays, calendar sync, wireless software application push, and network connectivity issues.
- Designed and implemented upgrade and migration paths from BES 4.1.x to BES 5.0.x.
Server Associate, BES for MS Exchange @ BlackBerry (Feb. 2007-Feb. 2009)
- Provided technical support via telephone and email concerning the installation, upgrade, and configuration of BES.
- Technologies used: BES 4.x, Microsoft Exchange Server, and Microsoft SQL Server.
Bachelor's of Arts (B.A.) in Fine Arts @ The College of William & Mary Dec 2001
- Certified Information Systems Security Professional (CISSP) by ISC2 (July 2020)
Member ID-776841 - Microsoft Certified: Azure Fundamentals (September 2019)
Exam AZ 900 - Python Institute – Certified Entry-Level Python Programmer (December 2022)
PCEP-30-01