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Stopped communicating with Homey and can't include anymore #27

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JaNeiJohan opened this issue Nov 24, 2019 · 26 comments
Closed

Stopped communicating with Homey and can't include anymore #27

JaNeiJohan opened this issue Nov 24, 2019 · 26 comments

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@JaNeiJohan
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JaNeiJohan commented Nov 24, 2019 •
edited

Hi
My ID Lock 150 suddenly stopped communicating with Homey yesterday. I have tried all the tricks around, but can’t get it to work again. Then tried excluding it from Homey and re-include.
-Success excluding from Homey, but NO success including again.
What i’v tried so far:
-Reinstalling ID Lock App - Then tried to include again with NO success
-Restarting Homey - Then tried to include again with NO success
-Reset ID Lock 150 and 3 x reset ZWave module - Then tried to include again with NO success

To verify if the ZWave modul was working, i tried to add it to my other ZWave hub (FutureHome). I had no problem including the device here. Everything working fine, so i’v concluded that it cant be a faulty ZWave-modul.

Finally tried again several times more to include in Homey, but still no success.

Homey v3.1.0
Id lock v1.4.49
Z wave module 01B/v1.6

(Diagnostic:
f9c75256-a1fc-412b-aa58-58b267334479)
@JaNeiJohan
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I'v opened a support-case with my supplier of z-lock/zwave. They will run a few tests on a in-house Homey system of their own.
Will update this tread if necessary...

@JaNeiJohan
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Ok, my supplier and ID Lock have now replicated and tested my problem. They confirmed to me that the issue is related to Homey update v3.1.0.
They have reported the problem to Athom/Homey. Lets hope they fix this soon!

@JaNeiJohan
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JaNeiJohan commented Nov 27, 2019 •
edited

My Homey log from IDLock fail inclusion, attached
My Homey_log_Add_Excl.txt

IDLock_App_INCLUDE
IDLock_app_Exclude

@TedTolboom
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Thanks for sharing...

Just checking...
Your tried to include, ending up in status.already_added

Can you try the following:

  1. Move Homey towards close proximity of the ID lock and wait until fully booted (~30 minutes)
  2. Enable Z-wave logging at https://developer.athom.com/tools/zwave
  3. Go to settings > Z-wave > remove a node and set the ID lock into exclusion mode (according to the manual)
  4. Reset the ID lock to factory defaults (according to the manual)
  5. Remove batteries for 5 minutes and then try to include the ID lock

And share the Z-wave log afterwards

@JaNeiJohan
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JaNeiJohan commented Nov 28, 2019 •
edited

Quote from my post last night in Homey Community:
"Log from trying to include IDLock150 - Uploaded to github
-Also screenshot from App when trying to Include, message translated “No Z-Wave device found”
-and screenshot from from trying to exclude, message “status.already.added”
Successfully excluded via Homey setting…"

When you say:

  1. Reset the ID lock to factory defaults (according to the manual)

Do you mean the ZWave module or the ID Lock it self (or both)?

@JaNeiJohan
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JaNeiJohan commented Nov 28, 2019 •
edited

Hi Ted
I just tried your procedure and here is the log:
My Homey_log2_Excl_Res_Batt.txt

  1. Moved Homey to close proximity of the ID lock and wait until fully booted (~30 minutes)
  2. Log...
  3. Excluded ID Lock
  4. Factory reset ID Lock ZWave
  5. Batteries out for 5 mins - Then tried to include , but fail with “No Z-Wave device found” in the app.

(6. Tried to include yet again, and get “status.already.added” in the app.)
(7. Successfully excluded ID Lock from >settings > Z-wave > remove a device)
...
It´s all in the log ;)

At the end i did a new factory reset of ID Lock ZWave and removed the module until next time (or fix)...

Appreciate your effort trying to solve this 👍

@JaNeiJohan
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Hi Ted
Did you get a chance to look into this after i sent you the last log-file?

@Marlark
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Marlark commented Dec 5, 2019 •
edited

Hi Ted

I am having the same issue as above so im adding some additional things for you in term of log and so on. I took out a zwave log from when i tried to include and got same error like above.
idlock inclusion log.txt

I hope it helps you Ted i also sent a app diag in a pm for you from when i actualy managed to add the unit but nothing worked in term of actualy talking to the unit or getting event data from the unit to the app.

Homey v3.1.1
Id lock v1.5.0
Z wave module v1.6 B version

@torroa
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torroa commented Dec 5, 2019

Same issue here: "No device found"

@Marlark
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Marlark commented Dec 6, 2019 •
edited

I updated to 3.2.0 rc3 today and tried to include my lock. and something else changed. before i only got one page on how to include and then when i do that it failes with no device. but now.... I get two green Icon bruttons and where it want to first exclude a lock and secodly when i have done a exclusion it check mark the first green and then moves over to a inclusion text. the lock behaves a lite different on inclusion when i have done it i get one of those bell sounds on the lock that say ok it went good. but the app get a text that first flash by that i dont get to read and then a something went wrong error message when adding the device.

@torroa
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torroa commented Dec 10, 2019

Any chance that this is fixed with Homey v3.2 ?

@Marlark
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Marlark commented Dec 10, 2019

I just updated mine to 3.2.0. So i will try it again in a moment. It need a moment to get the z-wave network to settle first.

@torroa
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torroa commented Dec 10, 2019 •
edited

Nah, didn't work here. Just get an error message saying something went wrong.... basically telling; you should have bought a propper hub..

@JaNeiJohan
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Bump @TedTolboom

@Marlark
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Marlark commented Dec 12, 2019

There is a rc release for fixing the walli. lets see if it helps us in any way.

@ugle1
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ugle1 commented Dec 15, 2019

The user prj_84 has in the Slack thread confirmed that he can add the lock in version 3.2.1-rc.2, but he writes:
Idlock can now be added om with latest beta firmware. Though it will not function. Not possible to lock/unlock. No atributes is sent.
@TedTolboom

@TedTolboom
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Guys, apologies for providing an update so late. I am lacking the free time recently to actively address all topics in a proper manner.

Brief update on the inclusion issue with the IDLock based on a recent 3.x release.

Based on the logging you provided, the cause of the problem of not being able to include the IDLock has been determined.
In one of the 3.x releases, Athom added a command to the inclusion sequence to request the firmware version of the interviewed device.
The response that the IDLock sends, is addressed to the wrong nodeID and therefore ignored by Homey, which results in a timeout of the inclusion process.

I’m in contact with both Athom and IDLock to get this issue resolved, since it is outside of my control from app space. Likely, it will require an update from either one of them.

@ugle1
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ugle1 commented Dec 19, 2019

Thanks for looking into it @TedTolboom. It's clarifying and sobering to know that both idlock and athom needs to do some work.

@JaNeiJohan
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Ok @TedTolboom
Thanks for the update, and many thanks for your app contribution's :)

Awaiting fix from Athom/IDLock then...

@Marlark
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Marlark commented Jan 9, 2020

I can confirm that it works now with rc7 version. Thx Ted for your work on this with Athom.

@ugle1
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ugle1 commented Jan 9, 2020 via email

@Marlark
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Marlark commented Jan 9, 2020

Added rc8 after inclusion. Everything stil work but i had it included on rc7.

@JaNeiJohan
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Homey issue fixed

@Tekvi
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Tekvi commented Jan 24, 2022

Getting the same problem as described in this thread, not being able to connect id lock 150 z-wave to Homey. Have Homey version 7.2.1 and latest version from the id lock updater installed. Are able to get the first green checkbox, but then an error message due to time out. Any tips?

@Marlark
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Marlark commented Jan 25, 2022 via email

@patchie
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patchie commented Nov 8, 2023

Please update the inclusion page to say that you need to do the inclusion steps on the idlock 2 times in a row. One time for each number icon in the top.

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7 participants
@patchie @Marlark @TedTolboom @ugle1 @JaNeiJohan @torroa @Tekvi