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An easily resolved issue, less than one hour.
A customer blocking issue that must be fixed immediately.
An important issue that affects customer success, but a work around may exist.
An issue that must be resolved within the normal release cycle.
Not yet reviewed or started in development
Ticket meets criteria for an actionable ticket
Ticket is being actively worked on
Early feedback on a dev branch to make sure we are on track
Ticket is done and ready for customers to review before closing
Coordinates other tickets. Control tix do not carry any other tags.
New, fixed or enhanced documentation request.
Enhancement or improvement to an existing feature
Entirely new functionality, with new requirements and mockups as needed.
User questions that do not require code changes. May be promoted to feature or fix as required.
Purely design issues and suggestions.
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