A simple bridge tool that recieves messages from ConnectWise Control "new message" triggers and sends them into a Slack channel.
It's recommended that this bridge tool is run under docker.
Build the image with docker build -t connectwise-slack .
The docker-compose.yaml file contains the required env variables and image location for local building (src/)
Run docker-compose up -d to launch the bridge
Environment Variables:
- LOG_LEVEL: logging level
trace/debug/info/warn/error(default info) - LISTEN_PORT: http port to listen on (default 3000)
- SLACK_WEBHOOK: REQUIRED - Slack Webhook URL.
- INHIBIT_REPEATS: enabling inhibiting of repeat messages (see below) (default true)
- INHIBIT_TIME: time in minutes to inhibit messages for (default 30 minutes)
docker run -e LOG_LEVEL=info -e LISTEN_PORT=3000 -e SLACK_WEBHOOK=<webhook url> -p 3000:3000 --restart=unless-stopped connectwise-slack
This script can be run on any machine with Node installed, install the required
dependencies first with npm install and then use node index.js to launch the program.
A trigger must be created in ConnectWise control with the following settings:
Event Filter
Event.EventType = 'SentMessage' AND Connection.ProcessType = 'Guest' AND Session.HostConnectedCount = 0
HTTP Method
POST
Content Type
Application/JSON
Body
{*:json}
Once started, this tool runs as a daemon and listens for requests to the incoming webhook, parses the required data and forwards them to $SLACK_WEBHOOK.
The bridge system has a message inhibit feature that can be enabled with $INHIBIT_REPEATS=true - this feature ensures conversations aren't forwarded to slack (i.e., an engineer assists the user without logging into the computer)
Once a message is recieved from a PC, an inhibit is created for $INHIBIT_TIME minutes, this stops any further messages from that session from being sent into Slack until the inhibit has expired, by default this is 30 minutes.
Inhibits are cleared at 00:00 to remove any orphaned inhibits.