from mail setting is ignored for signup emails

[marnixhoh]

Issue Summary

My email setting in config.production.json looks like this:

"mail": {
    "from": "'XXX' <XXX@XXX.com>",
    "transport": "SMTP",
    "options": {
      "host": "email-smtp.eu-central-1.amazonaws.com",
      "port": 465,
      "service": "SES",
      "auth": {
        "user": "XXX",
        "pass": "XXX"
      }
    }
  },

This config works for the emails sent to invited staff members. For these emails the correct from email address as specified in the above config is used.

But when someone subscribes, the email with the signup link they receive is sent from noreply@<blog-domain>. I.e. the from as specified in the config, is not used here.

Given that this is a transactional email and not a newsletter (bulk/mass) email, I would expect that that the mail config is used.

Please let me know if there is any more info I can provide. :)

Thank you so much for your time and effort looking into this!

Steps to Reproduce

1. Use custom mail config as described above
2. Test that this config is indeed used and working when inviting a new staff member
3. Test that the from field form the config is ignored when someone subscribes

Ghost Version

5.8.0

Node.js Version

v16.16.0

How did you install Ghost?

Self hosted - AWS

Database type

MySQL 8

Browser & OS version

No response

Relevant log / error output

No response

Code of Conduct

• I agree to be friendly and polite to people in this repository

[ErisDS]

Duplicate of #15191

[marnixhoh]

Hi @ErisDS. Thank you for commenting. Yes it is a duplicate of #15191, but that one got closed. And I do still believe that this is unexpected behavior.

The signup email does use the mail config in config.production.json. I.e. my config, as pasted above, uses AWS SES, except the from field in the config is not used.

So the reason this is unexpected behavior, is because when inviting a staff member, the entire mail config is used. But when someones signs up, the same config is used, except the from field gets ignored here. This seems to me like an odd discrepancy, which is not documented anywhere.

Please let me know if I can provide any more information. And thank you for looking into this! :)

[marnixhoh]

I also just noticed that when a subscriber is logged in, the Contact support button opens an email to noreply@<domain>. This seems related to this issue.

I think that the blog owner, should be able to set the support email address? Letting users sent an email to a noreply@ email address seems odd.

[ErisDS]

I closed the other issue as a support request and routed the opener to the forum. The same is true for you. You're asking for help on how to use a feature, and that request for help does not belong on GitHub.