Support team interface by Pradyumna

Use case id: 9-GP-SupportTeam

Title: Support team interface by Pradyumna

Pradyumna from GPC

Presenter: Matthew Velazquez

Motivation:

Abiding by the 80-20 rule, 80% of the time any support person answers the same questions. So to help them, we need to have a Chatbot that works hand in hand with the support person.

Objective:

Build a web interface for the customer and for the support team. Customer interface is a simple chat interface (Just concentrate on the text ability) which interacts with the Support team

Support team interface

shall have the chat interface backed by AI. shall have a page to enter common FAQs and answers to them On the chat interface, if in need, AI should automatically ask for contact details to contact them later.

Example 1:

User: What do you do? Chatbot: We are a consulting firm, we have top-tier experts in marketing, finance, law and technology to make your token offering a success.

Example 2:

User: What does your company do? Chatbot: We are a consulting firm, we have top-tier experts in marketing, finance, law and technology to make your token offering a success. What services are you looking for?

Example 3:

User: What services do you provide? Chatbot: We are a consulting firm, we have top-tier experts in marketing, finance, law and technology to make your token offering a success. What services are you looking for?

Example 4:

User: Can you send me more details? Chatbot: Sure, may I get your phone or email? (follow-up question) User: You can contact me at 9999999999 Chabot: Sure, have a nice day.

Note 👍 Additional points for innovation