Black screen when cursor on creeps or heroes #328

qjjy29 · 2020-02-04T19:05:03Z

System information

Computer Information:
    Manufacturer:  Apple
    Model:  MacBookPro14,1
    Form Factor: Laptop
    No Touch Input Detected

Processor Information:
    CPU Vendor:  GenuineIntel
    CPU Brand:  Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz
    CPU Family:  0x6
    CPU Model:  0x8e
    CPU Stepping:  0x9
    CPU Type:  0x0
    Speed:  2300 Mhz
    4 logical processors
    2 physical processors
    HyperThreading:  Supported
    FCMOV:  Unsupported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported
    AES:  Supported
    AVX:  Supported
    AVX2:  Unsupported
    AVX512F:  Unsupported
    AVX512PF:  Unsupported
    AVX512ER:  Unsupported
    AVX512CD:  Unsupported
    AVX512VNNI:  Unsupported
    SHA:  Unsupported
    CMPXCHG16B:  Supported
    LAHF/SAHF:  Supported
    PrefetchW:  Unsupported

Operating System Version:
    MacOS 10.14.6 (64 bit)

Video Card:
    Driver:  Intel Iris Plus Graphics 640
    Driver Version:  1.2
    OpenGL Version: 2.1
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 0 Hz
    VendorID:  0x8086
    DeviceID:  0x5926
    Revision:  0x6
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1440 x 900
    Desktop Resolution: 1440 x 900
    Primary Display Size: 11.22" x 7.05" (13.23" diag)
                                            28.5cm x 17.9cm (33.6cm diag)
    Primary VRAM: 0 MB

Memory:
    RAM:  16384 Mb

Miscellaneous:
    UI Language:  English
    Media Type:  DVD
    Total Hard Disk Space Available:  478144 Mb
    Largest Free Hard Disk Block:  96456 Mb
    VR Headset: None detected

System information from steam (Steam -> Help -> System Information) in a gist:
Have you checked for system updates?: [Yes/No]Yes
Are you using the latest stable video driver available for your system? [Yes/No]Yes
Have you verified the game files?: [Yes/No]Yes

Please describe your issue in as much detail as possible:

Describe what you expected should happen and what did happen. Please link any large pastes as a Github Gist.
When I move the cursor onto the creeps or the heroes, black screen happens.

Steps for reproducing this issue:

Start a normal game or a bot game
go to top lane or bottom lane
move the cursor onto a creep or a hero

1.mp4.zip

The text was updated successfully, but these errors were encountered:

silvanheller · 2020-03-20T14:05:37Z

I have the same issue on my machine. Here's my System Information in a gist

ghazalbigdeli · 2020-03-23T22:26:45Z

I have the same issue! (MacOS using Vulkan)

SimonHattoriWilson · 2020-03-25T02:19:51Z

@kisak-valve Is there any updates on the fix? Unfortunately, this makes Dota unplayable for MacOS users so I would really appreciate an update. Thank you!

silvanheller · 2020-03-27T08:13:48Z

@SimonHattoriWilson I've been using OpenGL which is pretty stable (you can switch in the dota 2 settings)

SimonHattoriWilson · 2020-03-27T20:22:38Z

@silvanheller I've tried using OpenGL but found that the game becomes choppy and frame rate drops to 30-40 towards the last half of the match. On Vulkan I rarely see fps drops below 60.

ghazalbigdeli · 2020-03-27T20:47:09Z

@silvanheller I've tried using OpenGL but found that the game becomes choppy and frame rate drops to 30-40 towards the last half of the match. On Vulkan I rarely see fps drops below 60.

Same for me! :(

heisen273 · 2020-04-18T21:43:02Z

Please fix this!! OS x 10.14.6 (18G103), using vulkan exact same issue!

heisen273 · 2020-04-30T15:37:13Z

@danginsburg, by any chance are there any updates or possible ETA on this issue?
I'd appreciate any feedback, thanks for reading this.

iLevye · 2020-05-17T17:55:03Z

Having same issue but still better than opengl

heisen273 · 2020-05-19T13:27:29Z

@iLevye unfortunately it's unplayable when your screen goes all black once you put your cursor over friendly/enemy unit.
I can't believe this issue is open for over 3 month without any significant attention from devs.

qjjy29 · 2020-05-19T17:12:24Z

I downgraded to High Sierra, Mojave and Catalina can not compatible with dota2

…

On Tue, May 19, 2020 at 6:27 AM heisen273 ***@***.***> wrote: @iLevye <https://github.com/iLevye> unfortunately it's unplayable when your screen goes all black once you put your cursor over friendly/enemy unit. I can't believe this issue is open for over 3 month without any significant attention from devs. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#328 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABDOD45R7Z3B2TLMMIGN3TTRSKCNBANCNFSM4KP4ILPA> .

-- 江沄清华大学软件学院 ------------------------------------------------------------ Jiang Yun School of Software Tsinghua University Adr: Building Zijing 1# Room 412A, Tsinghua University Beijing 100084 P.R.CHINA Tel: +86-10-51534412 E-mail: jiangyun10@gmail.com

heisen273 · 2020-05-20T09:07:05Z

@qjjy29 could you please confirm that black screen issue that you've described in original post is fixed by downgrading to High Sierra?

qjjy29 · 2020-05-24T05:32:39Z

Yes, I played dota2 recently, it worked well with High Sierra.

…

On Wed, May 20, 2020 at 2:07 AM heisen273 ***@***.***> wrote: @qjjy29 <https://github.com/qjjy29> could you please confirm that black screen issue that you've described in original post is fixed by downgrading to High Sierra? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#328 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABDOD465UBU7CLNBIKMPJ6TRSOMURANCNFSM4KP4ILPA> .

iLevye · 2020-05-25T20:43:48Z

I've tried everything and found a solution!

It is about Shadow Quality options in video settings. Make it High or Ultra to fix the issue!

qjjy29 · 2020-05-25T23:29:08Z

Emre's solution doesn't work on me. After this battle pass update, I cannot launch dota2 unless I add the launch option: -vulkan -vconsole. With vulkan this black screen issue is reproduced.

…

On Mon, May 25, 2020 at 1:44 PM Emre Can Yılmaz ***@***.***> wrote: I tried everything and found a solution! It is about Shadow Quality options in video settings. Make it High or Ultra to fix the issue! — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#328 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABDOD4672RU2QUDCU65JBNDRTLKBBANCNFSM4KP4ILPA> .

-- 江沄清华大学软件学院 ------------------------------------------------------------ Jiang Yun School of Software Tsinghua University Adr: Building Zijing 1# Room 412A, Tsinghua University Beijing 100084 P.R.CHINA Tel: +86-10-51534412 E-mail: jiangyun10@gmail.com

qjjy29 · 2020-05-25T23:34:37Z

the issue is probably related to the vulkan support in DLC

iLevye · 2020-05-26T02:00:53Z

@qjjy29 I played a few games. I still have this issue but very rare. First time I move my cursor on a unit this issue has occur. But, it does only one time for a second.

Here is my system info:

Computer Information:
    Manufacturer:  Apple
    Model:  MacBookPro15,2
    Form Factor: Laptop
    No Touch Input Detected

Processor Information:
    CPU Vendor:  GenuineIntel
    CPU Brand:  Intel(R) Core(TM) i7-8569U CPU @ 2.80GHz
    CPU Family:  0x6
    CPU Model:  0x8e
    CPU Stepping:  0xa
    CPU Type:  0x0
    Speed:  2800 Mhz
    8 logical processors
    4 physical processors
    HyperThreading:  Supported
    FCMOV:  Unsupported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported
    AES:  Supported
    AVX:  Supported
    AVX2:  Unsupported
    AVX512F:  Unsupported
    AVX512PF:  Unsupported
    AVX512ER:  Unsupported
    AVX512CD:  Unsupported
    AVX512VNNI:  Unsupported
    SHA:  Unsupported
    CMPXCHG16B:  Supported
    LAHF/SAHF:  Supported
    PrefetchW:  Unsupported

Operating System Version:
    MacOS 10.14.6 (64 bit)

Video Card:
    Driver:  Intel Iris Plus Graphics 655
    Driver Version:  1.2
    OpenGL Version: 2.1
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 0 Hz
    VendorID:  0x8086
    DeviceID:  0x3ea5
    Revision:  0x1
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1440 x 900
    Desktop Resolution: 1440 x 900
    Primary Display Size: 11.22" x 7.05" (13.23" diag)
                                            28.5cm x 17.9cm (33.6cm diag)
    Primary VRAM: 0 MB

Memory:
    RAM:  16384 Mb

VR Hardware:
    VR Headset: None detected

Miscellaneous:
    UI Language:  English
    Media Type:  DVD
    Total Hard Disk Space Available:  476801 Mb
    Largest Free Hard Disk Block:  65434 Mb

danginsburg · 2020-05-26T20:23:03Z

For those of you able to reproduce this, can you check some things for me - does this occur no matter what video settings you have the slider on? If not, which settings does it happen on?

danginsburg · 2020-05-26T20:29:39Z

One thing I'm specifically curious about is if you run with -dev -console on the Launch Options and bring up the console using "\" whether it rights itself if you do r_dota_bloom_compute_shader 0 which also corresponds to the "Compute Shaders" video option in the settings.

rhysgirouard · 2020-05-27T05:17:27Z

Turning video quality to anything other than basic fixed the problem for me for a few seconds before the bug happening again. Changing just shadow quality to med also worked in the same way. I could not figure out how to use the console as suggested.

heisen273 · 2020-05-31T19:29:41Z

@danginsburg It happens when you choose the 'fastest' video slider setting.
Setting r_dota_bloom_compute_shader 0 in console does not help anyhow.

I've also investigated and found out that specifically 'Shadow Quality' option causes this issue. If you set it to High – issue is not that observable( it still will turn black on some of the close-range units, not immediately, but throughout the game).

heisen273 · 2020-06-03T14:24:09Z

@SimonHattoriWilson , @ghazalbigdeli – I've found a way to make openGL dota run smoothly!
Just use 640x resolution and you're back to stable 50-60fps!

iLevye · 2020-06-07T13:46:33Z

For those of you able to reproduce this, can you check some things for me - does this occur no matter what video settings you have the slider on? If not, which settings does it happen on?

@danginsburg It's only related with Shadow Quality. Any other video setting doesn't change the anything. There is a tooltip on player units in game. I think problem is related with that. If creep units have same instance with player controlled units they may have tooltip too. But there is no information in that view and it scales it to all window dimensions some reason? Changing shadow quality to the "high" may change the renderer method of this tooltip? I imagine something like that as a web developer.

Lethalmathematix · 2020-06-24T05:22:04Z

This has been bugging me too, and I just found out there's an issue tracker here.

Steps to reproduce:

Spectate any game.
Change to Free Camera mode
Hover over any lane creep or tower

Changing the Shadow Quality didn't change anything for me (while spectating).

Here's a screenshot of my video settings (macOS Mojave):

bladerail · 2020-07-14T18:49:24Z

Checking in to say that I have a Macbook Pro 2015 running OS 10.14.6 with Intel Iris 6100 also experiencing this problem.

I've tried setting shadows to Medium, High and Ultra as some others have mentioned above, but none of those fix the problem. With Shadows on, there are some areas where the screen no longer goes black, such as in the mid lane river. But it still happens in other areas, such as in between Tier 2 Tower and Tier 3 tower in mid-lane (Radiant side).

Hoping very hard for a fix.

zhestkov · 2020-08-06T12:54:50Z

Are there any updates? @danginsburg
The problem is still exists and it makes Mac unplayable ;(

heisen273 · 2020-08-13T09:43:59Z

@zhestkov it looks like vulkan support for OS x is finished, by looking at Daniels responses – I'm quite sure he's is not even capable of reproducing this issue, as he's not using mac os.
6 month for critical issue that makes the game unplayable and it's still open 😐 😑

gale-slhoth · 2020-08-24T12:14:43Z

Hi tried the 'compute shaders' options too. Really trying to get Vulkan to work because Open GL gives about 60-80 FPS while the former gives 100-120.

Vulkan worked some time ago (about a year ago), but nowadays it doesn't work.

Screenshots

heisen273 · 2021-01-02T08:28:53Z

Dear issue,

Happy upcoming 1year anniversary.

simonfelding · 2021-01-30T19:09:39Z

yeah

Salekin-1169 · 2021-03-04T10:05:33Z

IDK if this the proper place to post, I've started facing this issue on Ubuntu 20.04 (intel hd graphics 620)
while cpu usage rises upto 60%
Opengl doesn't have the issue.

ekeng-clgx · 2021-11-13T20:37:07Z

Settings for macbook air 2015. Super slow computer. No black screen on mouse hover and runs great
VIDEO:
texture quality: MED
effect quality: MED
shadow quality: MED
Game Screen Render Quality: 75%
Max frames per second allowed: 90
[Default everything else]

salo359 · 2022-06-28T19:28:38Z

Macbook Pro 13' 2017
MacOS Mojave 10.14.6 (18G103)
Same issue, also there is completely no light on map, all map looks like it's under fog of war.

This happens only on Vulkan API

kisak-valve · 2022-10-08T17:41:06Z

Closing per ValveSoftware/Dota-2#2123 (comment).

itsfinnguys123 · 2023-08-12T14:56:40Z

how about this guys pls help

kisak-valve assigned danginsburg Feb 4, 2020

kisak-valve mentioned this issue Mar 23, 2020

macOS using vulkan causes world/map to become darkened and goes black when mouse hovering over units ValveSoftware/Dota-2#1723

Closed

iLevye mentioned this issue May 25, 2020

Game doesn't start after battle pass update ValveSoftware/Dota-2#1747

Closed

kisak-valve mentioned this issue May 26, 2020

After patch of BP TI 10 Mac Problem with Brightness and with creeps ValveSoftware/Dota-2#1749

Closed

danginsburg mentioned this issue May 26, 2020

[MacOS][Mojave] Screen becomes black when mouse hover over creep units. ValveSoftware/Dota-2#1755

Closed

This was referenced Apr 18, 2021

MY SCREEN GOT BLACKED WHEN I PUT MY MOUSE ON SOMEONE OR A TOWER ValveSoftware/Dota-2#1924

Closed

SCREEN GOT BLACKED IN MAC ValveSoftware/Dota-2#1925

Closed

salo359 mentioned this issue Sep 3, 2022

Dota 2 Client stuck at boot/startup (Dota 2 logo screen) after the Battle Pass Update ValveSoftware/Dota-2#2123

Closed

kisak-valve added the Need Retest label Sep 3, 2022

kisak-valve closed this as completed Oct 8, 2022

kisak-valve removed the Need Retest label Oct 8, 2022

Amiraghagol mentioned this issue Jul 11, 2023

@SimonHattoriWilson , @ghazalbigdeli – I've found a way to make openGL dota run smoothly! ValveSoftware/Dota-2#2391

Open

Black screen when cursor on creeps or heroes #328

Black screen when cursor on creeps or heroes #328

Comments

qjjy29 commented Feb 4, 2020 • edited by kisak-valve

Please describe your issue in as much detail as possible:

Steps for reproducing this issue:

silvanheller commented Mar 20, 2020

ghazalbigdeli commented Mar 23, 2020

SimonHattoriWilson commented Mar 25, 2020

silvanheller commented Mar 27, 2020

SimonHattoriWilson commented Mar 27, 2020

ghazalbigdeli commented Mar 27, 2020

heisen273 commented Apr 18, 2020

heisen273 commented Apr 30, 2020

iLevye commented May 17, 2020

heisen273 commented May 19, 2020

qjjy29 commented May 19, 2020 via email

heisen273 commented May 20, 2020

qjjy29 commented May 24, 2020 via email

iLevye commented May 25, 2020 • edited

qjjy29 commented May 25, 2020 via email

qjjy29 commented May 25, 2020 via email

iLevye commented May 26, 2020 • edited by kisak-valve

danginsburg commented May 26, 2020

danginsburg commented May 26, 2020 • edited

rhysgirouard commented May 27, 2020 • edited

heisen273 commented May 31, 2020

heisen273 commented Jun 3, 2020

iLevye commented Jun 7, 2020

Lethalmathematix commented Jun 24, 2020 • edited

bladerail commented Jul 14, 2020

zhestkov commented Aug 6, 2020

heisen273 commented Aug 13, 2020

gale-slhoth commented Aug 24, 2020 • edited by kisak-valve

heisen273 commented Jan 2, 2021

simonfelding commented Jan 30, 2021

Salekin-1169 commented Mar 4, 2021

ekeng-clgx commented Nov 13, 2021 • edited

salo359 commented Jun 28, 2022 • edited

kisak-valve commented Oct 8, 2022

itsfinnguys123 commented Aug 12, 2023

qjjy29 commented Feb 4, 2020 •

edited by kisak-valve

iLevye commented May 25, 2020 •

edited

iLevye commented May 26, 2020 •

edited by kisak-valve

danginsburg commented May 26, 2020 •

edited

rhysgirouard commented May 27, 2020 •

edited

Lethalmathematix commented Jun 24, 2020 •

edited

gale-slhoth commented Aug 24, 2020 •

edited by kisak-valve

ekeng-clgx commented Nov 13, 2021 •

edited

salo359 commented Jun 28, 2022 •

edited