Anno 1800 (916440)

[doitsujin]

Compatibility Report

• Name of the game with compatibility issues: Anno 1800
• Steam AppID of the game: 916440

System Information

• GPU: RX 480
• Driver/LLVM version: Mesa 19.1-git / LLVM 9.0-git
• Kernel version: 5.0.7
• Link to full system information report as Gist: https://gist.github.com/doitsujin/e41ec831f7d72e31bdbab09e6b1085bb
• Proton version: 4.2-2

I confirm:

• that I haven't found an existing compatibility report for this game.
• that I have checked whether there are updates for my system available.

steam-916440.log

Symptoms

The game boots up and then immediately crashes, showing the following error message:

This is with the Uplay overlay already disabled.

The game does actually work on my wine-tkg 4.6 setup, although I'm not sure if that's due to wine itself or any native libraries installed through winetricks.

Reproduction

1. Start the game, for the first time and let it crash
2. Disable the Uplay overlay
3. Start the game again, it'll fail with the above error

[kisak-valve]

As a side note, looks like this game would benefit from Media Foundation support.

[alan-cugler]

I've been messing with this all morning.

If I don't close the uplay window then the game just stays a black screen with no sound, though the cursor will change to the in game cursor design.
If I exit out of uplay then the black screen becomes functional and I get the in game warning, however (I think) because I exited uplay, the game window closes a few moments later and there is an annoying uplay background process I have to manually go kill.

[alan-cugler]

I did try to run this through Lutris. I got the same behavior from there as well.

[ananace]

For me, disabling the overlay lets the game launch to the point where it presents the epilepsy warning screen, then it suddenly closes. UPlay is still running at that point, and has to be manually killed - both it and the remaining Anno process.

Switching UPlay to launch in offline mode gets me past the warning screen and into the game proper though, at that point it seems to run quite acceptably, and I imagine that it'll run even better when DXVK is updated. (Without any multiplayer features of course, being offline and all)

[jakub-chatrny]

Same error here. I've tried disabled overalys uplay in offline makes no difference. Tried both steam+proton4.2, lutris+wine4.5 For numerous tries (~3h) I've managed run game 3 times, game was running nicely, but after game restart same error again.

GPU Driver:NVIDIA 418.56
GPU:NVIDIA GeForce GTX 1060 6GB
CPU:Intel Core i5-3450 @ 3.10GHz
Distro:Ubuntu 18.10
Kernel:4.18.0-17-generic

[jakub-chatrny]

For those who are looking for workaround:

1. Run anno with Lutris + tkg-protonified-4.1-x86_64 (you can use set up from Lutris web page)
2. Turn uplay to offline
3. Run Anno in Uplay (It will start wine steam also)
4. Wait for Anno1800.exe process to appear and then kill it (first time)
5. Run Anno in Uplay again
6. Game loads up without "Wine C++ Runtime library" error (if it shows system dialog for application not responding just click wait)

It is wierd but worked for me every time so far.
Although game is kinda laggy (not depending on quality settings - same lag for low as for high) but playable.

Enjoy game!

Source of workaround (thenopeguy):
https://www.reddit.com/r/anno/comments/awfm4d/anno_1800_on_linux/

Edit: Also I'm not sure if its necessary but I have disabled overlays in both Uplay and Steam

[Holzhaus]

Out of the box, Anno 1800 will crash right after the epilepsy warning screen. However, you can make the single player part of the game work by disabling the Uplay overlay and switching Uplay into offline mode.

This can be done by editing the file ~/.steam/steam/steamapps/compatdata/916440/pfx/drive_c/users/steamuser/Local Settings/Application Data/Ubisoft Game Launcher/settings.yml and setting overlay.enabled = false and user.forceoffline = true. Next time you start Anno 1800 via Steam, the Uplay login window opens but won't let you log in because you are in offline mode. Click on "Settings" and unset the checkbox for "Always start Uplay in offline mode", then click on the small "Restart Uplay" button above it. Now you can log in and don't forget to set the "Remember Me" checkbox. After logging in successfully, you can now reenable offline mode (e.g. by closing uplay, and setting user.forceoffline = true in the config file again).

Multiplayer won't work that way, obviously. Also, zooming in/out causes a few graphical artifacts, but that might be solved by a newer DXVK version. Other than that, the game is perfectly playable.

[doitsujin]

Also, zooming in/out causes a few graphical artifacts, but that might be solved by a newer DXVK version.

If you're referring to shadows, this actually seems to be a (rare) game bug and is usually fixed by restarting the game.

[withoutaface]

Maybe a possible workaround for the "C++ Runtime" crash:
I guess it's caused by launch combination steam + uplay on newer wine versions.
Tested the game with the first patch and was facing the c++ runtime error on
lutris (tkg-protonified 4.5 faudio / tkg4.6) & proton 4.2-3
tkg-protonified 4.1 worked as described above.
(all with uplay offline mode and both overlays disabled)

Nearly giving up after trying also vcrun2015 from winetricks and win10 configurartion
(uninstalled afterwards)
i used the "Run EXE inside wine prefix" function and navigated directly to "steamapps/common/Anno 1800/Bin/Win64/Anno1800.exe"
(no wine process should be running in the prefix! / it's also working for me with setting executeable path directly to Anno1800.exe in lutris)

Now the game behave different on my system:

• tkg4.6 with uplay in online mode working fine without c++ error and starting with 100% success rate /no multiplayer.
• tkg4.5 faudio crash but without c++ error.
  (Starting the game with Uplay.exe again gives the c++ error like before.)

My guess is that the error is caused by different behavior with the launch parameter "-uplay_steam_mode" from Uplay
[Terminal with Uplay.exe]
UbisoftGameLauncher.exe [deleted] -upc_arguments -uplay_steam_mode
Anno1800.exe -uplay_steam_mode

[Terminal direct Anno1800.exe launch]
UbisoftGameLauncher.exe [deleted] -upc_arguments
Anno1800.exe -uplay_steam_mode

Maybe this can also be tested with proton and steamlinux (overwrite launch command)!?

System:
OS: Ubuntu 19.04
KERNEL: 5.0.0-13-generic
CPU: Intel Core i7-6700HQ @ 2.60GHz
GPU: NVIDIA GeForce GTX 1070
GPU DRIVER: NVIDIA 430.09
RAM: 16 GB

[withoutaface]

I'm now able to run the game without c++ runtime error on proton 4.2-3 using a workaround to launch the exe with cmd inside the prefix. The commands marked as NOT WORKING are giving me a "file corruption detected, validate files with uplay" error. Sadly i was not able to adapt the launch command from steam directly.

Feel free to adapt it for your system

#!/bin/bash
#ubuntu 19.04 / proton 4.2-3 / bash 5.0
echo "launch Anno1800.exe with Proton 4.2 (hopefully no c++ crash!)"
export STEAMROOT="$HOME/.steam"
export PATH="$STEAMROOT/steam/steamapps/common/Proton 4.2/dist/bin/:$STEAMROOT/ubuntu12_32/steam-runtime/amd64/bin:$STEAMROOT/ubuntu12_32/steam-runtime/amd64/usr/bin:$PATH"
export WINEDEBUG="-all"
export WINEDLLPATH="$STEAMROOT/steam/steamapps/common/Proton 4.2/dist/lib64/wine:$STEAMROOT/steam/steamapps/common/Proton 4.2/dist/lib/wine"
export LD_LIBRARY_PATH="$STEAMROOT/steam/steamapps/common/Proton 4.2/dist/lib64:$STEAMROOT/steam/steamapps/common/Proton 4.2/dist/lib:$STEAMROOT/ubuntu12_32/steam-runtime/pinned_libs_32:$STEAMROOT/ubuntu12_32/steam-runtime/pinned_libs_64:/usr/lib/x86_64-linux-gnu/libfakeroot:/lib/i386-linux-gnu:/usr/lib/i386-linux-gnu:/usr/local/lib:/lib/x86_64-linux-gnu:/usr/lib/x86_64-linux-gnu:/lib:/usr/lib:/usr/lib/i386-linux-gnu/i686:/usr/lib/i386-linux-gnu/sse2:/usr/lib/i386-linux-gnu/i686/sse2:$STEAMROOT/ubuntu12_32/steam-runtime/i386/lib/i386-linux-gnu:$STEAMROOT/ubuntu12_32/steam-runtime/i386/lib:$STEAMROOT/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu:$STEAMROOT/ubuntu12_32/steam-runtime/i386/usr/lib:$STEAMROOT/ubuntu12_32/steam-runtime/amd64/lib/x86_64-linux-gnu:$STEAMROOT/ubuntu12_32/steam-runtime/amd64/lib:$STEAMROOT/ubuntu12_32/steam-runtime/amd64/usr/lib/x86_64-linux-gnu:$STEAMROOT/ubuntu12_32/steam-runtime/amd64/usr/lib:"
#export WINEDLLOVERRIDES="d3d11=n;dxgi=n"
export WINEPREFIX="$STEAMROOT/steam/steamapps/compatdata/916440/pfx"
EXE_PATH_WIN_FOLDER="\steam\steamapps\common\Anno 1800\Bin\Win64"
EXE_PATH_WIN_DRIVE=$(echo $STEAMROOT | sed -e 's/\//\\/g')
EXE_PATH_WIN="Z:$EXE_PATH_WIN_DRIVE$EXE_PATH_WIN_FOLDER"
echo "exe path for cmd launch:"
echo $EXE_PATH_WIN
echo "WINE PREFIX:"
echo $WINEPREFIX
echo "WINE VERSION:"
wine --version
echo "create Anno1800.bat file:"
echo "@echo try to start Anno1800.exe with cmd in Proton environment" > Anno1800.bat
echo "@echo change directory to $EXE_PATH_WIN" >> Anno1800.bat
echo "@cd $EXE_PATH_WIN" >> Anno1800.bat
echo "@echo launch Anno1800.exe" >> Anno1800.bat
echo "@start Anno1800.exe" >> Anno1800.bat
echo "@exit"
cat Anno1800.bat
echo "launch Anno1800.bat"
wine cmd /c Anno1800.bat

# NOT WORKING #
#wine ~/.steam/steam/steamapps/common/Anno\ 1800/Bin/Win64/Anno1800.exe
#STEAM_COMPAT_DATA_PATH=~/.steam/steam/steamapps/compatdata/916440 ~/.steam/steam/steamapps/common/Proton\ 4.2/proton run ~/.steam/steam/steamapps/common/Anno\ 1800/Bin/Win64/Anno1800.exe
#STEAM_COMPAT_DATA_PATH=~/.steam/steam/steamapps/compatdata/916440 ~/.steam/steam/steamapps/common/Proton\ 4.2/proton waitforexitandrun ~/.steam/steam/steamapps/common/Anno\ 1800/Bin/Win64/Anno1800.exe

[fgblomqvist]

Not sure if this is of any help, but I bought the game on Epic Game Store and can, therefore, run it independently in UPlay, and it runs fine for me out-of-box (Wine tkg 4.6, DXVK 1.1.1). No multiplayer since it fails to detect NAT type (or something like that, probably possible to work around somehow), but yeah, just figured I'd throw it out there.

[Palaix]

Now Anno starts with the script from "withoutaface" (thanks!). Before i got the C++ error. But graphic looks ugly. The grass and mountains are shown as black. Also some overlays (e.g. talking persons) seems to have missing colors.

I changed the graphic settings from medium to high or ultra. All the same. Screenshot is not possible because the image just shows black screen. I attached a photo from smartphone.

Ubuntu 19.04
rx580
i5-8400
5.1.1-050101-generic (also older ones)
steam overlay and UPlay overlay are disabled.

[withoutaface]

i made a little launcher to start the game directly from steam
(Anno1800 links to launcher; launcher starts renamed exe with cmd).

<EDIT: removed instructions/picture>

<Link removed by moderator>

[kisak-valve]

Hello @withoutaface, unofficial launchers and other random executables are a gray area because it's not easy to quickly check if they're only doing what they claim or if there is licensing issues, so I've removed the link. Thanks for sharing the earlier workaround.

[withoutaface]

Hello @kisak-valve, okay, thanks for clarification.

[Palaix]

I checked with new Proton 4.2-4 but i still get the C++ error popup and game doesn't start. With the startscript from withoutaface it starts but with ugly graphics like i posted before.
Here is my steam.log (started without script directly out of steam).
steam-916440.log

[kisak-valve]

Fatal Python error: Py_Initialize: can't initialize sys standard streams in the logs looks like a line of interest.

[doitsujin]

@Palaix which version of Mesa and LLVM are you using? The game renders fine on Mesa 19.1-git and LLVM 9.0-git, although I personally haven't tested the stable versions with this game yet.

[Palaix]

mesa: 19.0.2-1ubuntu1
LLVM (?):
libllvm7:amd64 1:7.0.1-8
libllvm8:amd64 1:8-3
libllvm8:i386 1:8-3

[Palaix]

this is my steam-systeminfo:
steaminfo.txt

[Palaix]

Hello @kisak-valve do you have any idea to workaround or to test/debug something about the python error? I couldn't find anything helpfull with my search.

[Palaix]

I updated LLVM and mesa with padoka PPA. Still not starting (c++ error popup).
LLVM: 9.0.0
mesa: 19.2-0

steam-916440.log

[withoutaface]

Hello @Palaix @kisak-valve
tested the game today on my second machine with ubuntu 18.04.2 (+hwe) + Proton 4.2-4 and it's starting fine without c++ crash and running with no graphic glitches (~20 fps on wqhd resolution +high settings ).

is proton using python from the system or is it shipping it's own build?

OS: Ubuntu 18.04.2 LTS
KERNEL: 4.18.0-20-generic
CPU: Intel Core i5-3570K @ 3.40GHz
GPU: Radeon RX 580
(glxinfo: Radeon RX 580 Series (POLARIS10, DRM 3.26.0, 4.18.0-20-generic, LLVM 7.0.0))
GPU DRIVER: 4.4 Mesa 18.2.8
RAM: 16 GB

[Palaix]

Hi !

I did a testinstall with manjaro (stable) and Anno 1800 is running in steam (offline mode). Everything works on high settings. It's good playable (5 hours ;-)) but it is not 100% smoothly also with low graphic settings.

manjaro: Python 3.7.3-1
Ubuntu: Python 3.7.3-2

Both running with gnome-shell. If there is anything more i can provide just please tell me.

[Palaix]

@kisak-valve
Can't find the difference why Anno is running in Manjaro but doesn't work with Ubuntu 19.04. I need a hint what to check, what to log etc. I have both distros running so perfect situation to analyse...
I wonder why @withoutaface can run it even in older Ubuntu release.

[mozo78]

Is this glitch normal and expected:

I can't find such problem nowhere. Is it just me?
NVIDIA: 430.40
DXVK: 1.3.1

[Thaodan]

Happened to me too after the latest update.

[mozo78]

Too bad I just tried it for the first time :(

[Knogle]

Any news regarding the multiplayer issue?

[MaxXor]

@folknor I match all (1) to (4) in your post. I simply installed it on Arch Linux using GNOME 43 via Steam Proton, selected the last stable version. Ubisoft connect works fine with my account and the game itself runs great, except multiplayer. Also somehow the Ubisoft Connect software apparently can't save my account credentials, I didn't link my Steam & Ubisoft account.

[folknor]

Ubisoft connect works fine with my account and the game itself runs great, except multiplayer.

Yes, works for me as well now after the patch. Thank you! :-)

[Knogle]

Multiplayer confirmed working with GloriousEggroll Proton 7.43

[MaxXor]

Multiplayer confirmed working with GloriousEggroll Proton 7.43

Not working here with GE 7.43. Do you join other parties or host a game?

[Knogle]

Multiplayer confirmed working with GloriousEggroll Proton 7.43

Not working here with GE 7.43. Do you join other parties or host a game?

I've joined a random multiplayer session

[MaxXor]

Ok, interesting. What NAT type do you see ingame (upper right corner)?

[Knogle]

The normal one. It's green.

[Subwaytime]

@Knogle What does it specifically tell you? Mine is NAT-Type: Moderate and it doesnt work with GE 7.43.

[frederictobiasc]

For me, multiplayer also isn't working with GE 7.43. NAT-Type moderate despite having port forwarding enabled.

[chrisbmr]

See ValveSoftware/wine#172 for a fix that made multiplayer work for me.

[MaxXor]

FYI: Switching to Proton 6.3-8 fixes multiplayer. It seems Proton 7.0 has a regression.

[Knogle]

FYI: Switching to Proton 6.3-8 fixes multiplayer. It seems Proton 7.0 has a regression.

How did you get Ubisoft working with 6.3-8? It is unable to connect in my case.

[MaxXor]

That's a different problem and it's really a struggle. To get past the "Initializing..." or "Looking for patches..." screen of Ubisoft Connect you need to connect to a VPN or mobile hotspot before starting the game.

[Tobi823]

That's a different problem and it's really a struggle. To get past the "Initializing..." or "Looking for patches..." screen of Ubisoft Connect you need to connect to a VPN or mobile hotspot before starting the game.

@MaxXor You can also change the MTU of your network connection to 1452 bytes. I think that network packages must not be too long for UPlay. By using this MTU (or a VPN or mobile data) the network packages will be smaller.

[kisak-valve]

Anno 1800 multiplayer not working anymore

Issue transferred from #6603.
@Asteliks posted on 2023-03-07T23:16:08:

Compatibility Report

• Name of the game with compatibility issues: Anno 1800
• Steam AppID of the game: 916440

System Information

• GPU: Nvidia RTX3080
• Driver/LLVM version: nvidia 525.89.02
• Kernel version: 6.1.14-200.fc37.x86_64
• Link to full system information report as Gist
• Proton version: Proton Experimental (as of 2023/02/27) & 7.0-6

I confirm:

• [ X] that I haven't found an existing compatibility report for this game.
• [ X] that I have checked whether there are updates for my system available.

steam-916440-.zip
proton-6.3-8 crashes so fast that no log is created

Symptoms

Unable to join multilayer games with the latest proton version. According to comments on protondb it used to work with proton 6.3-8 but unfortunately I'm getting an error when trying to start with that proton version.

Reproduction

1. Start Anno 1800 with Proton 7.0-6
2. Host a multiplayer game see that no one can join you. Be that through the game, steam or Ubisoft connect;
3. Try joining your friends game (Friend was on Windows 10). See that the game tries to join you but fails with no error message;
4. Try running Anno 1800 with Proton 6.3-8 as recommended on protondb;
5. See that ubisoft connect crashes on lunch;
6. Check game files -> same result with ubisoft connect;
7. Reinstall the game;
8. Lunch running Anno 1800 with Proton 6.3-8;
9. See that ubisoft connect crashes on lunch.

[kisak-valve]

Anno 1800 black screen

Issue transferred from #7069.
@basculeo posted on 2023-09-03T10:23:37:

Compatibility Report

• Name of the game with compatibility issues: Anno 1800
• Steam AppID of the game: 916440

System Information

• GPU: RTX 1070
• Video driver version: nvidia 535.86.05
• Kernel version: 5.4.0
• Proton version: 7 / 8 / exp

I confirm:

• [ x] that I haven't found an existing compatibility report for this game.
• [x ] that I have checked whether there are updates for my system available.

Proton log:

attachment didn't work...

Symptoms

I played Anno 1800 for months under proton 8, no problems aside from the usual ubi launcher bullshit. After the last game update, it no longer works. I get past the launcher and when the game loads, it's just a black screen with the Anno mouse cursor.

Things I've tried:

every recent version of proton, including some GE flavors
verifying game files
completely uninstalling and re-installing the game, including deleting shader cache and proton prefix
messing with the settings in engine.ini (game file inside the prefix)

Nothing works, I think we need a proton update.

[juliotux]

Same problem here. When the game will load the videos, the cursor changes to the Anno 1800 one, and them the game crashes. Nothing useful spoted in the log files.

[Knogle]

What Proton Version are you guys using? For me it still runs fine.

[juliotux]

Tried Proton Experimental and the Ubisoft Connect was not opening properly, so switched to Proton-GE-8.15.

[Knogle]

Can you try GE Proton 8.10? I use Lutris btw. through Ubisoft.

[juliotux]

Now the game is running.

Do anyone tried the mod browser? It simply is not loading the mod browser inside the game.

[studyfranco]

Hello,

I had reinstalled my computer this week end. when I try to play the game my KDE session freeze and it restart.
Does anyone have the same issue ?

(I use Manjaro)

[kisak-valve]

Anno 1800 or Ubisoft launcher

Issue transferred from #7621.
@Motze74 posted on 2024-04-01T08:10:13:

Compatibility Report

• Anno 1800 refuses to launch. Not sure this is an issue with proton, though
• Steam AppID of the game: 916440

System Information

CPU: 6-core AMD Ryzen 5 5500 (-MT MCP-) speed/min/max: 400/400/4267 MHz
Kernel: 6.6.19-1-MANJARO x86_64 Up: 9m Mem: 5.31/15.49 GiB (34.3%)
Storage: 931.51 GiB (42.0% used) Procs: 362 Shell: Zsh inxi: 3.3.33

• Video driver version: <Device-1: AMD Navi 23 [Radeon RX 6600/6600 XT/6600M] driver: amdgpu
  v: kernel
  Device-2: Logitech Webcam C310 driver: snd-usb-audio,uvcvideo type: USB
  Display: wayland server: X.org v: 1.21.1.11 with: Xwayland v: 23.2.4
  compositor: gnome-shell v: 45.4 driver: X: loaded: amdgpu
  unloaded: modesetting,radeon dri: radeonsi gpu: amdgpu
  resolution: 1920x1080~60Hz
  API: EGL v: 1.5 drivers: radeonsi,swrast
  platforms: wayland,x11,surfaceless,device
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: amd mesa v: 24.0.2-manjaro1.1
  renderer: AMD Radeon RX 6600 (radeonsi navi23 LLVM 16.0.6 DRM 3.54
  6.6.19-1-MANJARO)

• Kernel version: <!6.6.19-1-MANJARO x86_64>
• Link to full system information report as Gist: https://gist.github.com/Motze74/85fec622794cc78d1b8488f4cf8dc2d4
• Proton version: Proton experimental

I confirm:

• that I haven't found an existing compatibility report for this game.
• that I have checked whether there are updates for my system available.

steam-916440.zip

Symptoms

• Steam does not properly recognize that I am online (e.g. store pages do not show), but Steam will download and install games and updates.
• UbiSoft connect does not recognize that I am online, and insists that my internet must not be working
• Anno 1800 does not launch in offline mode.

Reproduction

Entire machine went offline three days ago. Troubleshooting revealed that connection was up, but some ports appear to have been blocked (?). My machine uses an ethernet connection.

Access to Internet router via WLAN from other devices was possible, and the router both "saw" the computer in question, and assigned an IP adress, so no hardware issues. Assigning a permanent IP adress didn't result in any change. Broken DNS? If so, why?

Ultimately, what got the machine back online was booting out NetworkManager and replacing it with systemd-networkd (which, for lack of a better word, fells much more responsive and faster).

Now, everything online is working again, except for Steam and Ubisoft Connect. What that is supposed to be good for, I don't know.

I tried switching from proton-experimental to proton-beta 9.0 and back. No change.
Am now trying to remove and reinstall ubisoft connect. Maybe that will help. Am now rapidly reaching the end of my rope. I'm not exactly a newbie, but also not familiar with linux commands, so learning while going along.

I tried a suggestion in a forum and deleted subdirectory 916440 in the steamapps directory, but no change apart from a rebuild at attempted game launch.

The issue seems to be how "Steam" and "Ubisoft connect" connect to the internet (through proton/wine?), no idea how to influence that.

steam-916440.zip

---

@Motze74 commented on 2024-04-01T08:40:37:

There seems to be some connection to here... not sure, though, and why did it show up out of the blue three days ago?
https://bugs.winehq.org/show_bug.cgi?id=53346

[Motze74]

Seems to be a valve / proton issue. I managed to reinstall UbisoftConnect via Lutris, and all of a sudden, I got a connection. As Lutris also uses GE proton 8.26, something seems to have corrupted the steam proton network settings.

No idea how to configure the steam client connection settings. Starting steam from command line with -tcp didn't help. Will now attempt to play through lutris.