Steam crashes when WPA3 is used #7832

jrtberlin · 2021-06-05T08:10:18Z

Steam client version (build number or date): 1622844577
Distribution (e.g. Ubuntu): Arch Linux
Opted into Steam client beta?: Yes
Have you checked for system updates?: Yes

Please describe your issue in as much detail as possible:

Steam crashes on startup with libnm:ERROR:libnm-core/nm-setting-wireless-security.c:837:need_secrets: code should not be reached when a WPA3 Wi-Fi network is configured.
This happened to me on more than one machine (Arch with KDE Plasma and Pop OS with GNOME).

I use an Intel Wi-Fi 6 AX200.

Steps for reproducing this issue:

Have a WPA3 network configured in Network manager
Try to start Steam
Observe libnm:ERROR:libnm-core/nm-setting-wireless-security.c:837:need_secrets: code should not be reached

Workaround

I got steam starting again by manually changing all Wi-Fi networks back to WPA2. This worked also on Pop OS.

The text was updated successfully, but these errors were encountered:

CJ1169 · 2021-06-08T08:26:02Z

When on wired, disabling WiFi worked to get steam open. Had the same error code as you, but also the error codes displayed in #7842 and #7813. Perhaps this workaround will help those two issues?

GerritDamen · 2021-06-08T11:00:06Z

Same here, changing the WiFi back to WPA2 is a workaround. Up until today, Steam worked fine with WPA3.

steam -console

Running Steam on ubuntu 21.04 64-bit
STEAM_RUNTIME is enabled automatically
Pins up-to-date!
Steam client's requirements are satisfied
WARNING: Using default/fallback debugger launch
/ssd2/Steam/ubuntu12_32/steam -console
[2021-06-08 12:47:17] Startup - updater built Jun  7 2021 19:27:32
Installing breakpad exception handler for appid(steam)/version(1623096420)
Looks like steam didn't shutdown cleanly, scheduling immediate update check
[2021-06-08 12:47:18] Loading cached metrics from disk (/ssd2/Steam/package/steam_client_metrics.bin)
[2021-06-08 12:47:18] Using the following download hosts for Public, Realm steamglobal
[2021-06-08 12:47:18] 1. https://cdn.cloudflare.steamstatic.com, /client/, Realm 'steamglobal', weight was 100, source = 'update_hosts_cached.vdf'
[2021-06-08 12:47:18] 2. https://cdn.akamai.steamstatic.com, /client/, Realm 'steamglobal', weight was 100, source = 'update_hosts_cached.vdf'
[2021-06-08 12:47:18] 3. http://media.steampowered.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
Installing breakpad exception handler for appid(steam)/version(1623096420)
[2021-06-08 12:47:18] Checking for update on startup
[2021-06-08 12:47:18] Suche nach verfügbaren Updates...
[2021-06-08 12:47:18] Downloading manifest: https://cdn.cloudflare.steamstatic.com/client/steam_client_ubuntu12
Installing breakpad exception handler for appid(steam)/version(1623096420)
[2021-06-08 12:47:18] Download skipped: /client/steam_client_ubuntu12 version 1623096420, installed version 1623096420, existing pending version 0
[2021-06-08 12:47:18] Nothing to do
[2021-06-08 12:47:18] Installation wird überprüft...
[2021-06-08 12:47:18] Performing checksum verification of executable files
[2021-06-08 12:47:18] Verification complete
Loaded SDL version 2.0.15-6501165
Gtk-Message: 12:47:19.035: Failed to load module "gail"
Gtk-Message: 12:47:19.035: Failed to load module "atk-bridge"

(steam:5657): Gtk-WARNING **: 12:47:19.048: Im Modulpfad »adwaita« konnte keine Themen-Engine gefunden werden,
/home/xxxxxx/.themes/Orchis/gtk-2.0/main.rc:790: error: unexpected identifier 'direction', expected character '}'

(steam:5657): Gtk-WARNING **: 12:47:19.049: Im Modulpfad »adwaita« konnte keine Themen-Engine gefunden werden,
/home/xxxxxx/.themes/Orchis/gtk-2.0/hacks.rc:28: error: invalid string constant "normal_entry", expected valid string constant
Steam: An X Error occurred
X Error of failed request:  BadAtom (invalid Atom parameter)
Major opcode of failed request:  20 (X_GetProperty)
Atom id in failed request:  0x0
Serial number of failed request:  12
xerror_handler: X failed, continuing
Steam: An X Error occurred
X Error of failed request:  BadAtom (invalid Atom parameter)
Major opcode of failed request:  20 (X_GetProperty)
Atom id in failed request:  0x0
Serial number of failed request:  13
xerror_handler: X failed, continuing
Steam: An X Error occurred
X Error of failed request:  BadAtom (invalid Atom parameter)
Major opcode of failed request:  20 (X_GetProperty)
Atom id in failed request:  0x0
Serial number of failed request:  14
xerror_handler: X failed, continuing
Installing breakpad exception handler for appid(steam)/version(1623096420)
STEAM_RUNTIME_HEAVY: ./steam-runtime-heavy
Could not connect to X session manager: None of the authentication protocols specified are supported
[0608/124719.635957:INFO:crash_reporting.cc(247)] Crash reporting enabled for process: browser
Installing breakpad exception handler for appid(steam)/version(1623096420)
Installing breakpad exception handler for appid(steam)/version(1623096420)
Installing breakpad exception handler for appid(steam)/version(1623096420)
Installing breakpad exception handler for appid(steam)/version(1623096420)
Installing breakpad exception handler for appid(steam)/version(1623096420)
Installing breakpad exception handler for appid(steam)/version(1623096420)
[0608/124719.669717:WARNING:crash_reporting.cc(286)] Failed to set crash key: UserID with value: 0
[0608/124719.669807:WARNING:crash_reporting.cc(286)] Failed to set crash key: BuildID with value: 1623094080
[0608/124719.669816:WARNING:crash_reporting.cc(286)] Failed to set crash key: SteamUniverse with value: Public
[0608/124719.669824:WARNING:crash_reporting.cc(286)] Failed to set crash key: Vendor with value: Valve
Installing breakpad exception handler for appid(steam)/version(1623096420)
Installing breakpad exception handler for appid(steam)/version(1623096420)
Installing breakpad exception handler for appid(steam)/version(1623096420)
Installing breakpad exception handler for appid(steam)/version(1623096420)
/usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so: undefined symbol: g_log_structured_standard
Failed to load module: /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so
GLib-GIO-Message: Using the 'memory' GSettings backend.  Your settings will not be saved or shared with other applications.
Installing breakpad exception handler for appid(steam)/version(1623096420)
Installing breakpad exception handler for appid(steam)/version(1623096420)
[0608/124719.714197:WARNING:crash_reporting.cc(286)] Failed to set crash key: UserID with value: 0
[0608/124719.714237:WARNING:crash_reporting.cc(286)] Failed to set crash key: BuildID with value: 1623094080
[0608/124719.714243:WARNING:crash_reporting.cc(286)] Failed to set crash key: SteamUniverse with value: Public
[0608/124719.714245:WARNING:crash_reporting.cc(286)] Failed to set crash key: Vendor with value: Valve
[0608/124719.714626:INFO:crash_reporting.cc(247)] Crash reporting enabled for process: gpu-process
CAppInfoCacheReadFromDiskThread took 95 milliseconds to initialize
[0608/124720.294469:WARNING:crash_reporting.cc(286)] Failed to set crash key: UserID with value: 0
[0608/124720.294508:WARNING:crash_reporting.cc(286)] Failed to set crash key: BuildID with value: 1623094080
[0608/124720.294514:WARNING:crash_reporting.cc(286)] Failed to set crash key: SteamUniverse with value: Public
[0608/124720.294518:WARNING:crash_reporting.cc(286)] Failed to set crash key: Vendor with value: Valve
[0608/124720.294886:INFO:crash_reporting.cc(247)] Crash reporting enabled for process: utility
CApplicationManagerPopulateThread took 716 milliseconds to initialize (will have waited on CAppInfoCacheReadFromDiskThread)
Installing breakpad exception handler for appid(steam)/version(1623096420)
Installing breakpad exception handler for appid(steam)/version(1623096420)
Proceed to auto login
**
libnm:ERROR:libnm-core/nm-setting-wireless-security.c:837:need_secrets: code should not be reached
Bail out! libnm:ERROR:libnm-core/nm-setting-wireless-security.c:837:need_secrets: code should not be reached
Installing breakpad exception handler for appid(steam)/version(1623096420)
assert_20210608124717_1.dmp[5724]: Uploading dump (out-of-process)
/tmp/dumps/assert_20210608124717_1.dmp
/ssd2/Steam/steam.sh: Zeile 772:  5657 Abgebrochen             (Speicherabzug geschrieben) $STEAM_DEBUGGER $DEBUGGER_ARGS "$STEAMROOT/$STEAMEXEPATH" "$@"

assert_20210608124717_1.dmp[5724]: Finished uploading minidump (out-of-process): success = yes
assert_20210608124717_1.dmp[5724]: response: CrashID=bp-9a84fec3-71de-40b8-9558-d41b72210608
assert_20210608124717_1.dmp[5724]: file ''/tmp/dumps/assert_20210608124717_1.dmp'', upload yes: ''CrashID=bp-9a84fec3-71de-40b8-9558-d41b72210608''

cyberpunkrocker-zero · 2021-06-08T11:06:26Z

#7813. Perhaps this workaround will help those two issues?
No, #7813 is completely different issue, not related to Networkmanager.

CJ1169 · 2021-06-08T11:18:45Z

#7813. Perhaps this workaround will help those two issues?
No, #7813 is completely different issue, not related to Networkmanager.

That was almost certainly me conflating the two issues with simply how steam looks when crashing then.

chewi · 2021-06-08T18:38:09Z

To be honest, I find it quite disturbing that WPA2 vs WPA3 makes any kind of difference to Steam. How you connect to the network is really none of its business.

jrtberlin · 2021-06-08T19:07:28Z

@chewi maybe it has something to do with in-home streaming and device discovery.

skyline75489 · 2021-06-09T04:38:40Z

I'm seeing the exact issue after update yesterday.

3qu1tu5 · 2021-06-09T05:13:47Z

I'm seeing the same thing on two of my PopOs systems, everything else in the house steam is fine, and yes both systems have WIFI6 cards. Everything was fine until today. Hopefully they push out a rollback until they figure out what part of the update caused this. I see the exact same error above when I run steam in terminal.

slanderous-mambo · 2021-06-10T07:51:30Z

Since yesterday, I have the same issue on Fedora 34 with an Intel AX200 Wifi 6 card. This is on the non-beta release. Like for everyone else, switching to WPA2 makes Steam launch normally again.

System information and log

smcv · 2021-06-10T12:33:49Z

Is this crash happening with or without a 32-bit libnm.so.0 on the host system?

If an up-to-date 32-bit libnm.so.0 is available on your host system (for example libnm0:i386 on Ubuntu or lib32-libnm on Arch) but not currently installed, then you might find that installing it works around this issue. Please could someone try that and report back?

(I suspect this might be an incompatibility between the older libnm.so.0 client library in the Steam Runtime, which didn't know about WPA3, and the newer NetworkManager service on the host system, which does.)

smcv · 2021-06-10T12:39:46Z

To be honest, I find it quite disturbing that WPA2 vs WPA3 makes any kind of difference to Steam. How you connect to the network is really none of its business.

I think it's keeping track of this information because when it runs in SteamOS mode as an "appliance"-style UI (steam -bigpicture -steamos), Steam is the component that is responsible for providing the UI for configuring wifi - the equivalent of what would be done by gnome-shell or nm-applet or equivalent on a typical desktop.

One way to avoid issues like this would be to avoid entering that code path when not in SteamOS mode, but I think the same code is currently used to determine whether you have network connectivity at all, so that it can go into offline mode if you don't. Ideally it would be using netlink (GNetworkMonitor or equivalent) for connectivity monitoring, and only talking to NM directly when actually in SteamOS mode.

chewi · 2021-06-10T12:47:12Z

Thanks, Simon, I had similar thoughts myself after posting that and I like your suggestion.

I was aware that it interfaced with NetworkManager before and I always assumed that was just to check whether you were online or not. It's not effective on my system as I don't use NetworkManager but I still have it installed to satisfy the dependency.

I haven't hit this issue myself but a root password prompt from PolicyKit regarding NetworkManager has started appearing on my daughter's OpenSUSE system. I've worked around it for now but I should file an issue here. It may be related to this issue.

smcv · 2021-06-10T13:06:30Z

For people who are experiencing this crash, another piece of information that would be useful is: if you look at the WPA3 network's configuration in /etc/NetworkManager/system-connections/ (you'll need to do this as root), in the [wifi-security] section, what is the key-mgmt field?

For WPA2 it's typically key-mgmt=wpa-psk, but for your WPA3 network, I suspect it might be sae for WPA3 Personal (or maybe even wpa-eap-suite-b-192 for WPA Enterprise, or owe). If someone can confirm that it is, that would help to make sure we're on the right track for avoiding the crash.

jrtberlin · 2021-06-10T13:07:02Z

Is this crash happening with or without a 32-bit libnm.so.0 on the host system?

If an up-to-date 32-bit libnm.so.0 is available on your host system (for example libnm0:i386 on Ubuntu or lib32-libnm on Arch) but not currently installed, then you might find that installing it works around this issue. Please could someone try that and report back?

(I suspect this might be an incompatibility between the older libnm.so.0 client library in the Steam Runtime, which didn't know about WPA3, and the newer NetworkManager service on the host system, which does.)

Installing lib32-libnm fixes the issue for me.
For the other question: key-mgmt=sae

smcv · 2021-06-10T13:09:28Z

Installing lib32-libnm fixes the issue for me.

Thanks, that's consistent with what I thought the root cause might be. It looks like the older libnm.so.0 client library in the Steam Runtime is not 100% compatible with newer NetworkManager services. I'll try to patch this for the next Steam Runtime update.

jrtberlin · 2021-06-10T13:09:53Z

@smcv Thanks!

smcv · 2021-06-10T17:02:00Z

The underlying libnm bug is fixed in https://gitlab.freedesktop.org/NetworkManager/NetworkManager/-/merge_requests/887, and a backport into the Steam Runtime is in progress.

TTimo · 2021-06-11T21:17:17Z

Steam beta client has been updated with the fix and should no longer be crashing (June 11th). Please retest.

jrtberlin · 2021-06-11T21:42:43Z

@TTimo I can confirm that without lib32-libnm and WPA3 configured steam is starting again on build 1623445000 from June 11th.

cybereality · 2021-06-19T11:48:53Z

I just upgraded my system to Wifi 6 and encountered this problem. I'm on Ubuntu 21.04 and using an Intel AX210 wifi card.

I can confirm that the following command has fixed my issue, Steam now opens and I can play games no problem:

sudo apt install libnm0:i386

I can also confirm that the WPA3 is in use:

key-mgmt=sae

I am not using the beta, so I'm not sure if this is fixed already, but I thought I would post just in case. Thanks.

tnbp · 2021-06-27T18:50:34Z

Just opted in to the beta, which works for me when the regular version required me to delete my ~/.steam folder every time.

smcv · 2021-06-27T23:51:07Z

Thanks, but if you don't have new information, we don't need "me too" reports. The current situation is:

In the general availability (non-beta) branch, WPA3 will cause Steam to crash.
- Workaround: have a 32-bit libnm installed (libnm0:i386 on Debian/Ubuntu, lib32-libnm on Arch) which should prevent the crash.
In the beta branch, WPA3 shouldn't be a problem any more.

A future update to the general availability branch should pick up the same fix that's in the beta.

the regular version required me to delete my ~/.steam folder every time

That sounds like a different bug, probably #7813 (which is also present in the general availability branch but fixed in the beta branch, and is not avoided by installing a 32-bit libnm). If that is the bug you are experiencing, a less destructive workaround for the general availability branch is to configure Steam to stop remembering your password (#7813 (comment)).

tnbp · 2021-06-28T04:45:49Z

The bug still has the "Need Retest" label, so I confirmed the bug is gone in the beta.
Also no, it's not a different bug. The bug has to do with retrieving stored credentials (apparently) and does not occur when there are no stored credentials. Please don't patronize.

bedawi · 2021-07-03T07:10:55Z

If you like to apply the workaround on Fedora 34, you need to install the "NetworkManager-libnm.i686" package.

sudo dnf install NetworkManager-libnm.i686

kisak-valve · 2021-07-20T18:37:31Z

Per "Fixed crashes when on a WPA3 wireless network" in the 2021-07-13 Steam client update, closing as fixed.

chewi mentioned this issue Jun 10, 2021

crash: libnm:ERROR:libnm-core/nm-setting-wireless-security.c:837:need_secrets: code should not be reached anyc/steam-overlay#291

Closed

smcv mentioned this issue Jun 10, 2021

Steam crashes on auto-login with utlmemory.h assertion hint #7813

Closed

jbalme mentioned this issue Jun 10, 2021

steam: needs networkmanager to avoid crash for some users NixOS/nixpkgs#126381

Closed

TTimo added the Need Retest label Jun 11, 2021

kisak-valve closed this as completed Jul 20, 2021

kisak-valve removed the Need Retest label Jul 20, 2021

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Steam crashes when WPA3 is used #7832

Steam crashes when WPA3 is used #7832

jrtberlin commented Jun 5, 2021 •

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CJ1169 commented Jun 8, 2021

GerritDamen commented Jun 8, 2021 •

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cyberpunkrocker-zero commented Jun 8, 2021

CJ1169 commented Jun 8, 2021

chewi commented Jun 8, 2021

jrtberlin commented Jun 8, 2021

skyline75489 commented Jun 9, 2021

3qu1tu5 commented Jun 9, 2021

slanderous-mambo commented Jun 10, 2021

smcv commented Jun 10, 2021 •

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smcv commented Jun 10, 2021

chewi commented Jun 10, 2021

smcv commented Jun 10, 2021

jrtberlin commented Jun 10, 2021 •

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smcv commented Jun 10, 2021

jrtberlin commented Jun 10, 2021

smcv commented Jun 10, 2021

TTimo commented Jun 11, 2021

jrtberlin commented Jun 11, 2021

cybereality commented Jun 19, 2021

tnbp commented Jun 27, 2021

smcv commented Jun 27, 2021

tnbp commented Jun 28, 2021 •

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bedawi commented Jul 3, 2021

kisak-valve commented Jul 20, 2021

Steam crashes when WPA3 is used #7832

Steam crashes when WPA3 is used #7832

Comments

jrtberlin commented Jun 5, 2021 • edited Loading

Please describe your issue in as much detail as possible:

Steps for reproducing this issue:

Workaround

CJ1169 commented Jun 8, 2021

GerritDamen commented Jun 8, 2021 • edited by kisak-valve Loading

cyberpunkrocker-zero commented Jun 8, 2021

CJ1169 commented Jun 8, 2021

chewi commented Jun 8, 2021

jrtberlin commented Jun 8, 2021

skyline75489 commented Jun 9, 2021

3qu1tu5 commented Jun 9, 2021

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smcv commented Jun 10, 2021

chewi commented Jun 10, 2021

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smcv commented Jun 10, 2021

jrtberlin commented Jun 10, 2021

smcv commented Jun 10, 2021

TTimo commented Jun 11, 2021

jrtberlin commented Jun 11, 2021

cybereality commented Jun 19, 2021

tnbp commented Jun 27, 2021

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