Steam crashes on launch (Manjaro/XFCE)

[AlexanderWMacFarlaneIV]

Hi everybody.

Steam flashes up a message that says "verifying installation' then crashes on Manjaro/XFCE.

It will run once if I completely remove and reinstall, but then if I ever stop it and try to restart it reverts to the crashing

I have attached some logs but really don't know which is the right one and didn't want to spam them all here.

Can anyone help me with this?
Alex

bootstrap_log.txt
console_log.txt
steamui_system.txt
steamwebhelper.log
webhelper.txt

[kisak-valve]

Hello @AlexanderWMacFarlaneIV, what video card / driver version are you using? This reads like #9692.

[AlexanderWMacFarlaneIV]

3080 with nvidia 530 driver.
Steam --reset does not enable it to start.

[kisak-valve]

Maybe check if #9805 is relevant to your system? Although, that wouldn't explain why Steam's able to run on a fresh bootstrap.

[AlexanderWMacFarlaneIV]

I will try that tonight when I get home.

Thanks.

[smcv]

If Steam is crashing hard enough or early enough, then the log files that it records by default will not necessarily have the full story. I'd recommend running it from a terminal (xterm or equivalent), and pasting the last few lines before the crash from there.

In particular, if this is #9805, then the assertion message is distinctive:

Assertion 'device' failed at src/libsystemd/sd-device/device-private.c:103, function device_get_tags_generation(). Aborting.

[AlexanderWMacFarlaneIV]

Here is the result of running steam from a terminal:

[s@Sentinel Desktop]$ steam
steam.sh[10214]: Running Steam on manjarolinux 23.0.0 64-bit
steam.sh[10214]: STEAM_RUNTIME is enabled automatically
setup.sh[10288]: Steam runtime environment up-to-date!
steam.sh[10214]: Steam client's requirements are satisfied
[2023-08-01 00:02:30] Startup - updater built Jul 10 2023 23:58:24
[2023-08-01 00:02:30] Startup - Steam Client launched with: '/home/s/.local/share/Steam/ubuntu12_32/steam'
08/01 00:02:30 Init: Installing breakpad exception handler for appid(steam)/version(1689034492)/tid(10354)
Looks like steam didn't shutdown cleanly, scheduling immediate update check
[2023-08-01 00:02:31] Loading cached metrics from disk (/home/s/.local/share/Steam/package/steam_client_metrics.bin)
[2023-08-01 00:02:31] Using the following download hosts for Public, Realm steamglobal
[2023-08-01 00:02:31] 1. https://client-update.akamai.steamstatic.com, /, Realm 'steamglobal', weight was 1000, source = 'update_hosts_cached.vdf'
[2023-08-01 00:02:31] 2. https://cdn.cloudflare.steamstatic.com, /client/, Realm 'steamglobal', weight was 1, source = 'update_hosts_cached.vdf'
[2023-08-01 00:02:31] 3. http://media.steampowered.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
[2023-08-01 00:02:31] Checking for update on startup
[2023-08-01 00:02:31] Checking for available updates...
[2023-08-01 00:02:31] Downloading manifest: https://client-update.akamai.steamstatic.com/steam_client_ubuntu12
[2023-08-01 00:02:31] Manifest download: send request
[2023-08-01 00:02:31] Manifest download: waiting for download to finish
[2023-08-01 00:02:31] Manifest download: finished
[2023-08-01 00:02:31] Download skipped: /steam_client_ubuntu12 version 1689034492, installed version 1689034492, existing pending version 0
[2023-08-01 00:02:31] Nothing to do
[2023-08-01 00:02:31] Verifying installation...
[2023-08-01 00:02:31] Performing checksum verification of executable files
[2023-08-01 00:02:32] Verification complete
Loaded SDL version 3.0.0-1782-g214d5daa3
XRRGetOutputInfo Workaround: initialized with override: 0 real: 0xf30e0db0
XRRGetCrtcInfo Workaround: initialized with override: 0 real: 0xf30df500
/usr/share/themes/Matcha-sea/gtk-2.0/main.rc:1113: error: unexpected identifier 'direction', expected character '}'
/usr/share/themes/Matcha-sea/gtk-2.0/apps.rc:91: error: unexpected identifier 'direction', expected character '}'
GetWin32Stats: display was not open yet, good
GetWin32Stats: display was not open yet, good
steamwebhelper.sh[10367]: Runtime for steamwebhelper: defaulting to /home/s/.local/share/Steam/ubuntu12_64/steam-runtime-heavy
steamwebhelper.sh[10367]: glibc >= 2.34, partially disabling sandbox until CEF supports clone3()
CAppInfoCacheReadFromDiskThread took 45 milliseconds to initialize
src/steamUI/steamuisharedjscontroller.cpp (538) : Failed creating offscreen shared JS context
src/steamUI/steamuisharedjscontroller.cpp (538) : Failed creating offscreen shared JS context
src/steamUI/steamuisharedjscontroller.cpp (538) : Fatal assert; application exiting
src/steamUI/steamuisharedjscontroller.cpp (538) : Fatal assert; application exiting
08/01 00:03:04 Init: Installing breakpad exception handler for appid(steam)/version(1689034492)/tid(10354)
_ExitOnFatalAssert
assert_20230801000304_30.dmp[10497]: Uploading dump (out-of-process)
/tmp/dumps/assert_20230801000304_30.dmp
[s@Sentinel Desktop]$ assert_20230801000304_30.dmp[10497]: Finished uploading minidump (out-of-process): success = yes
assert_20230801000304_30.dmp[10497]: response: CrashID=bp-482a3bda-8ec1-4f11-95a1-1a3df2230731
assert_20230801000304_30.dmp[10497]: file ''/tmp/dumps/assert_20230801000304_30.dmp'', upload yes: ''CrashID=bp-482a3bda-8ec1-4f11-95a1-1a3df2230731''
^C
[s@Sentinel Desktop]$

[smcv]

This looks like a separate issue, and src/steamUI/steamuisharedjscontroller.cpp (538) : Failed creating offscreen shared JS context is probably the distinctive message here.

[AlexanderWMacFarlaneIV]

Any idea how to fix it?

[kisak-valve]

Unfortunately, src/steamUI/steamuisharedjscontroller.cpp (538) : Failed creating offscreen shared JS context is not a strong hint. We've seen several issues in recent history give that hint.

Please give #9588 a read as that's the most likely related issue report.

[AlexanderWMacFarlaneIV]

I'm looking at it but there is a lot to read.
do you want me to go sequentially and try everything that anyone said worked for them?

[kisak-valve]

There is a fair bit of cross-talk on that issue report from other issues around the same time. The main detail to ponder is if xdg-desktop-portal-gnome is installed on your system, and if it is, does temporarily removing it have an effect on how Steam behaves.

[AlexanderWMacFarlaneIV]

That worked!

I typed pacman -R xdg-desktop-portal-gnome into a terminal to remove it and now Steam starts.

[kisak-valve]

Glad to hear it. Closing this issue report in favor of #9588.