Can STARTTLS be configured in the email setup ?

[erionsina]

Hi guys,
thank you for this platform. I'm having some issues during the configuration of the email
Can STARTTLS be configured in the email setup ?
Thanks

[nijel]

Yes, just use EMAIL_USE_TLS.

[XVII]

I get Can not send email (SMTP AUTH extension not supported by server.), please check EMAIL_* settings

But I'm not sure if it's related -- I had thought email_use_tls might not have been working.

Using Office 365 @erionsina ?

[erionsina]

Yes, just use EMAIL_USE_TLS.

Thank you, it worked.

[erionsina]

I get Can not send email (SMTP AUTH extension not supported by server.), please check EMAIL_* settings

But I'm not sure if it's related -- I had thought email_use_tls might not have been working.

Using Office 365 @erionsina ?

I'm using private mail server for this not Office365

[hhyyrylainen]

It would be really handy if this was mentioned in the documentation that weblate links to when you get an email send error: https://docs.weblate.org/en/weblate-4.3.2/admin/install.html#out-mail

[nijel]

@hhyyrylainen patches to improve the documentation are always welcome ;-)

[ilkarataev]

I am using last docker-compose and have the same issu but EMAIL_USE_TLS=TRUE didn't help me

weblate_1 | check stderr | CRITICALS: weblate_1 | check stderr | ?: (weblate.E003) Cannot send e-mail (SMTP AUTH extension not supported by server.), please check EMAIL_* settings. weblate_1 | check stderr | HINT: https://docs.weblate.org/en/weblate-4.3.2/admin/install.html#out-mail
Fix the problem
WEBLATE_EMAIL_PORT=587
WEBLATE_EMAIL_USE_TLS=True

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[BasicPro]

Hey guys, I get this error too, I've tried everything in this posts and others with no success. I'm using Docker. Everything else is working perfectly.

These are some of my email settings:

environment:
     - WEBLATE_ENABLE_HTTPS=1
     - WEBLATE_EMAIL_HOST=mail.masteringbox.com
     - WEBLATE_EMAIL_HOST_USER=weblate
     - WEBLATE_EMAIL_HOST_PASSWORD=<password>
     - WEBLATE_EMAIL_HOST_PORT=587
     - WEBLATE_EMAIL_USE_TLS=1
     - WEBLATE_IP_BEHIND_REVERSE_PROXY=1
     - WEBLATE_SECURE_SSL_REDIRECT=1

The error:

weblate_1   | check stderr | CRITICALS:
weblate_1   | check stderr | ?: (weblate.E003) Cannot send e-mail (STARTTLS extension not supported by server.), please check EMAIL_* settings.
weblate_1   | check stderr | 	HINT: https://docs.weblate.org/en/weblate-4.4.2/admin/install.html#out-mail

This is the mail log in the smtp server

Feb  6 13:47:02 mail postfix/smtpd[17060]: connect from sandbox.masteringbox.com[136.243.71.4]
Feb  6 13:47:02 mail postfix/smtpd[17060]: lost connection after EHLO from sandbox.masteringbox.com[136.243.71.4]
Feb  6 13:47:02 mail postfix/smtpd[17060]: disconnect from sandbox.masteringbox.com[136.243.71.4] ehlo=1 commands=1

[nijel]

STARTTLS extension not supported by server

Why do you enable WEBLATE_EMAIL_USE_TLS when your server does not support it?

[BasicPro]

Yeah, that is true. I was getting this error which I get with TLS deactivated:

(weblate.E003) Cannot send e-mail (SMTP AUTH extension not supported by server.), please check EMAIL_* settings.
weblate_1   | check stderr | 	HINT: https://docs.weblate.org/en/weblate-4.4.2/admin/install.html#out-mail

And that url said:
"In case you get error about not supported authentication (for example SMTP AUTH extension not supported by server), it is most likely caused by using insecure connection and server refuses to authenticate this way. Try enabling EMAIL_USE_TLS in such case."

Which is why I tried activating it and then tried other things and didn't put it back to 0.

My mailserver uses STARTTLS in port 587 which is working fine.

[nijel]

Most of the servers refuse authentication without SSL, so that's kind of expected.

Going through your configuration, there is no WEBLATE_EMAIL_HOST_PORT, it should be WEBLATE_EMAIL_PORT.

[BasicPro]

Thanks @nijel ! That was the problem. However, I had to turn back on WEBLATE_EMAIL_USE_TLS=1

environment:
- WEBLATE_ENABLE_HTTPS=1
- WEBLATE_EMAIL_HOST=mail.masteringbox.com
- WEBLATE_EMAIL_HOST_USER=weblate
- WEBLATE_EMAIL_HOST_PASSWORD=
- WEBLATE_EMAIL_PORT=587
- WEBLATE_EMAIL_USE_TLS=1

That worked in the end.

Regards