- Advanced AI-Powered Call Prioritization: EmergAI utilizes sophisticated natural language processing (NLP) and machine learning (ML) algorithms to determine the urgency of calls and optimize their prioritization for streamlined call management.
- Efficient Call Prioritization through Keyword Evaluation: EmergAI utilizes keyword evaluation techniques to efficiently grade each call, allowing for quick identification of urgent calls and their seamless redirection to the appropriate emergency handler.
- Enhanced Handler Support through Caller Location Data: EmergAI enhances handler support by capturing and delivering precise caller location data, enabling them to make informed decisions and provide timely assistance.
- Streamlined Situation Evaluation with Call Transcripts: EmergAI streamlines the evaluation process for emergency handlers by delivering accurate call transcripts, allowing them to quickly comprehend the situation and respond effectively.
- Automated Assistance during Emergencies: EmergAI can offer automated responses to callers, providing valuable guidance to navigate through emergency situations until an emergency handler becomes available..
In critical emergencies, time is of the essence. However, when the emergency call center faces overwhelming demand or lacks sufficient staff, callers often endure long wait times before their calls are answered. This delay can have severe consequences, risking lives and property. Our hackathon project, EmergAI, addresses this issue by employing artificial intelligence to assess the urgency of each call and promptly relay pertinent details to emergency handlers. This innovative solution enhances the efficiency and effectiveness of emergency services, potentially mitigating loss of life and minimizing property damage.
When a caller contacts the handler and no handlers are available, the EmergAI system seamlessly takes over. The system prompts the caller to describe the emergency, utilizing advanced natural language processing (NLP) and machine learning (ML) algorithms to analyze the call's content. Based on the keywords and phrases used by the caller, the system assesses the call's importance and assigns it a priority level. For urgent calls, EmergAI promptly transfers the essential information to the handler. This includes the caller's location, a transcript of the call, and any other relevant details. In cases where the call is less urgent, EmergAI may provide automated responses to assist the caller until an emergency handler becomes available. This ensures that callers receive immediate attention for critical situations while providing guidance and support for less pressing emergencies.
Integrating EmergAI into your emergency services call center is a straightforward process. The system can be seamlessly customized to align with the unique requirements of your organization. EmergAI is designed to be compatible with a wide range of modern phone systems, allowing for smooth integration. Furthermore, it can be easily configured to complement your existing emergency call management software, ensuring a seamless and efficient workflow.
Developers and emergency services professionals who are interested in enhancing the EmergAI system are encouraged to contribute. To get involved, simply fork the repository and submit a pull request with your proposed changes. We value your contributions and appreciate your efforts in making EmergAI even more effective in emergency situations. Together, we can continually improve and optimize the system to better serve the needs of emergency services and the communities they protect.
EmergAI is licensed under the MPL-2.0 License. See LICENSE for details.