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Is your feature request related to a problem? Please describe.
A lot of users get frustrated when they get the message "XXXX failed. Error message: The response is not a valid JSON response."
You can see it for yourselves if you search in the support forums, core trac and even Gutenberg issues.
The underlying problem can be a lot of different things: a plugin conflict, an overloaded server, misconfigured http/https address in General Settings, etc.
Even for support volunteers this error message is a tough one. We may try and ask the user to enable wp_debug() and look for information there; we may ask them to glean into the console of their browser if we're lucky and they use a browser with developer tools. Or we may just ask them to disable all plugins and troubleshoot for conflicts...
It would be great if this message could offer a bit more detailed debugging information. Like:
Which http status code was received
How many bytes long was the server reply
An escaped print of the first 200 (arbitrary number) bytes received
... I think you get the idea.
Technically savvy users would immediately know what to look for.
Less experienced users would be able to get much better answers in the forum when they start troubleshooting.
I don't know how tricky this would be. I don't know what of this can be easily done in a secure manner, but I do know that this would make life easier for a lot of people when they're really stressed-out.
Thanks for all your good work!
The text was updated successfully, but these errors were encountered:
Is your feature request related to a problem? Please describe.
A lot of users get frustrated when they get the message "XXXX failed. Error message: The response is not a valid JSON response."
You can see it for yourselves if you search in the support forums, core trac and even Gutenberg issues.
The underlying problem can be a lot of different things: a plugin conflict, an overloaded server, misconfigured http/https address in General Settings, etc.
Even for support volunteers this error message is a tough one. We may try and ask the user to enable wp_debug() and look for information there; we may ask them to glean into the console of their browser if we're lucky and they use a browser with developer tools. Or we may just ask them to disable all plugins and troubleshoot for conflicts...
It would be great if this message could offer a bit more detailed debugging information. Like:
... I think you get the idea.
Technically savvy users would immediately know what to look for.
Less experienced users would be able to get much better answers in the forum when they start troubleshooting.
I don't know how tricky this would be. I don't know what of this can be easily done in a secure manner, but I do know that this would make life easier for a lot of people when they're really stressed-out.
Thanks for all your good work!
The text was updated successfully, but these errors were encountered: