Getting started

Founderphone allows your company to deliver exceptional customer support via text and calls, directly from Slack. Receive a Founderphone number and start sending and receiving texts and calls from your customers in less than five minutes.

If you have any questions, please send us a text at +15106302297 or email us at support@founderphone.com.

Receiving a Founderphone number

1. Log in to Founderphone
2. Enter your credit card information in the "Payment information" box
3. Click "Save"
4. Click "Subscribe"
5. Your Founderphone number will be automatically generated and displayed in the "Your phone number" box

Any texts sent to your Founderphone number will be forwarded to your Slack (instructions for connecting to Slack are below).

Now share your number with your most important customers and ensure they're always able to reach your team!

Connecting your Founderphone number to Slack

1. Log in to Founderphone and follow the instructions below.
2. Click "Connect to Slack" in the "Connect your number to your Slack" box
3. Click "Allow" when Founderphone requests permission to connect to your Slack workspace.
4. Enter the emails for team members who should see texts sent to your Founderphone number in Slack. These users will be invited to every Slack channel where you send and receive messages from customers.
5. Text your Founderphone number to ensure texts to your Founderphone are showing up in Slack

Sending and receiving texts in Slack

With Founderphone, every customer phone number is associated with a separate Slack channel.

How to reply to a text from a customer:

When a customer first texts you, a new Slack channel will be created for that customer. To reply to a text from a customer, type "@founderphone <message to send>" in the channel associated with that customer.

Note that messages entered in the channel will not automatically be sent to the customer associated with the channel. This means that you and your team can discuss customer messages directly in the channel associated with the customer, and then respond to the customer in the same channel.

You can also rename the channel to anything you want (e.g., the customer's name). The founderphone app will remember the phone number associated with the channel.

How to initiate a text with a customer who hasn't texted you before:

1. Create new channel in Slack where you want to send and receive texts from a customer
2. Add Founderphone to the channel by typing "@founderphone", hitting "enter", and clicking "Invite to Channel"
3. Use the slash command "/founderphonetext <number to text> <message to send>" to send a text to the customer. The <number to text> should be in the following format: +15106302297
4. For all subsequent messages to the customer, simply type "@founderphone <message to send>" (the same command as if you are replying to a customer)

Call forwarding

Founderphone can forward calls to any valid phone number.

1. Log in to Founderphone and follow the instructions below
2. Enter the phone number where you want your founderphone calls to be forwarded to in the "Forward voice calls box". The phone number should be in the following format: +15106302297

Additional help

Use the slash command /founderphonehelp for instructions about how to use Founderphone.

You can also send us a text at +15106302297 or email us at support@founderphone.com.