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# FAQ | ||
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## Help! I've been hacked there are weird agents appearing in my Tactical RMM | ||
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No, you haven't. | ||
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1. Your agent installer was scanned by an antivirus. | ||
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2. It didn't recognize the exe. | ||
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3. You have the option enabled to submit unknown applications for analysis. | ||
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![AV Option1](images/faq_av_option1.png) | ||
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4. They ran it against their virtualization testing cluster. | ||
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5. You allow anyone to connect to your rmm server (you should look into techniques to hide your server from the internet). | ||
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6. Here are some examples of what that looks like. | ||
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# Can't login on server after first setup | ||
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You're sure you're typing in everything right, giving it 2FA code and can't login | ||
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[TOTP](https://en.wikipedia.org/wiki/Time-based_one-time_password) is time sensitive, check your time/NTP and make sure it's right (on server and TOTP app device)! :) | ||
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![](images/2022-08-04-18-19-19.png) |
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# Mesh Agents | ||
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## Windows | ||
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Default Install Path: `c:\Program Files\Mesh Agent` | ||
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Application Path: `c:\Program Files\Mesh Agent\meshagent.exe` | ||
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Application database Path: `c:\Program Files\Mesh Agent\meshagent.db` | ||
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Application Log Path: `c:\Program Files\Mesh Agent\meshagent.log` | ||
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xxx Path: `c:\Program Files\Mesh Agent\meshagent.msh` | ||
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=== ":material-console-line: Status" | ||
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- Start: `net start "mesh agent"` | ||
- Stop: `net stop "mesh agent"` | ||
- Restart: `net restart "mesh agent"` | ||
- Status: | ||
- Checking for nats or websocket problems `sudo journalctl --no-pager -u nats` and `sudo journalctl --no-pager -u nats-api` | ||
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=== ":material-console-line: Troubleshooting" | ||
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Troubleshooting steps | ||
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## Linux / BSD | ||
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## Apple macOS Binary Installer | ||
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Default Install Path: `/usr/local/mesh_services/meshagent/meshagent` | ||
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Launches from `/Library/LaunchAgents/meshagent.plist` | ||
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## Apple macOS Universal | ||
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For OSx 11+ including Big Sur, Monterey and later | ||
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## Apple macOS | ||
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For macOS 10.x including Catalina, Mojave, High Sierra, Sierra, El Capitan, Yosemite, Mavericks, Mountain Lion and earlier | ||
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## Mobile Device (Android) | ||
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## MeshCentral Assistant | ||
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## Apple MacOS Binary Installer |
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# Plugins | ||
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!!!note | ||
Plugins are not supported, if you have problems with MeshCentral please disable all plugins before further troubleshooting. | ||
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## Installation | ||
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1. Enable plugins in the configuration and restart MC as described. | ||
2. Log into MC as full administrator. | ||
3. Go my `My Server` -> `Plugins`, hit the Download plugin button. | ||
4. A dialog opens requesting an URL, put in: <https://github.com/ryanblenis/MeshCentral-ScriptTask> | ||
5. The plugin pops up in the plugin list below the download button, you can now configure and enable/disable it. | ||
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## List of plugins | ||
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<https://github.com/topics/meshcentral-plugin> |
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# Tips n' Tricks | ||
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## Colors in SSH | ||
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The SSH terminal does support color. The issue is going to be the terminal configuration of the shell. Try typing this: | ||
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```bash | ||
ls -al --color /tmp | ||
``` |