PLUGINS NOT WORKING ON AI

[ArmourHub]

Hi, We have the Adobe Creative Cloud Ver 27.7 and we just purchased and paid for the plugins Specify Dimensions and Measurements to help us make our proofs become easier when putting the dimensions. It worked in one of our computer with the same version of Adobe but when we try to purchase again for another computer it didn't worked. It says it's not compatible with the version of Adobe Illustrator. Anyone has an idea what can we do about it? or How can we get a refund? TIA

[adamdehaven]

This sounds like an issue with Adobe, not the extension itself (I haven't received other issue reports).

Unfortunately, I don't have many resources to assist; however, you can try emailing asupport@adobe.com and/or ccxchng@adobe.com and see if Adobe can assist in the issues.

[ArmourHub]

This sounds like an issue with Adobe, not the extension itself (I haven't received other issue reports).

Unfortunately, I don't have many resources to assist; however, you can try emailing asupport@adobe.com and/or ccxchng@adobe.com and see if Adobe can assist in the issues.

Hi, Thank you for the quick response. We really didn't know why it's not working since my colleague and I have the same version of Adobe. I will try your suggestion about emailing the Adobe support. Hope they have the solution for this. Thank you. :)