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馃悰 Source Zendesk Chat: update expected records #27965

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Original file line number Diff line number Diff line change
Expand Up @@ -2,8 +2,8 @@
{"stream": "agent_timeline", "data": {"agent_id": 360786799676, "engagement_count": 0, "start_time": "2022-01-17T13:20:50Z", "status": "invisible", "duration": 789.733983, "id": "360786799676|2022-01-17T13:20:50Z"}, "emitted_at": 1672828433249}
{"stream": "agent_timeline", "data": {"agent_id": 360786799676, "engagement_count": 0, "start_time": "2022-06-30T17:16:55Z", "status": "invisible", "duration": 61.089883, "id": "360786799676|2022-06-30T17:16:55Z"}, "emitted_at": 1672828433249}
{"stream": "agent_timeline", "data": {"agent_id": 360786799676, "engagement_count": 0, "start_time": "2022-10-28T12:43:05Z", "status": "invisible", "duration": 370.793077, "id": "360786799676|2022-10-28T12:43:05Z"}, "emitted_at": 1672828433249}
{"stream": "agents", "data": {"enabled_departments": [2148322881, 2150687801, 2150687841], "last_name": "", "enabled": true, "departments": [2148322881, 2150687801, 2150687841], "role_id": 360002848976, "skills": [1300601], "create_date": "2021-04-23T14:33:11Z", "display_name": "Fake User number - 1", "first_name": "Fake User number - 1", "email": "fake.user-1@email.com", "id": 361084605116, "last_login": null, "login_count": 0, "roles": {"administrator": false, "owner": false}}, "emitted_at": 1681819085184}
{"stream": "agents", "data": {"first_name": "Fake Agent number - 1", "create_date": "2021-04-23T14:34:20Z", "enabled_departments": [2148322881], "last_name": "", "role_id": 360002848976, "id": 361089721035, "departments": [2148322881, 2148322921], "display_name": "Fake Agent number - 1", "enabled": true, "skills": [1296081, 1300641], "email": "fake.agent-1@email.com", "last_login": null, "login_count": 0, "roles": {"administrator": false, "owner": false}}, "emitted_at": 1672828433502}
{"stream": "agents", "data": {"role_id": 360002848976, "departments": [7282640316815, 7282630247567, 7282624630287, 5060105343503, 5060005480847, 5060049125391, 5060061403535, 5060061508879, 5060049288719, 5060049443215, 5060066676751, 5060066798607, 5060071902479, 5059452990735, 5060093166863, 5060100872591, 5060101239823, 5060072765583, 5060101350159, 5060077702799, 5060088742799, 5060103345935, 5060078913935, 5060103664783, 5060079026575, 5060055796111, 5060090959759, 5059473603087, 5059403825935, 5060108375311, 5059473809295, 5059436284943, 360003074836], "enabled_departments": [7282640316815, 7282630247567, 7282624630287], "last_name": "", "create_date": "2021-04-23T14:33:11Z", "first_name": "Fake User number - 1", "enabled": true, "skills": [1300601, 8565161], "id": 361084605116, "display_name": "Fake User number - 1", "email": "fake.user-1@email.com", "last_login": null, "login_count": 0, "roles": {"administrator": false, "owner": false}}, "emitted_at": 1688547518353}
{"stream": "agents", "data": {"role_id": 360002848976, "departments": [7282630247567, 7282657193103, 5059439464079, 5060105343503, 5060005480847, 5060049125391, 5060061403535, 5060061508879, 5060049288719, 5060049443215, 5060066676751, 5060066798607, 5060071902479, 5060093166863, 5060100872591, 5060101239823, 5060072765583, 5060101350159, 5060077702799, 5060088742799, 5060103345935, 5060078913935, 5060103664783, 5060079026575, 5060055796111, 5060090959759, 5059473603087, 5060108375311, 5059473809295, 5059436114575, 5059404003599, 360003074836], "enabled_departments": [7282630247567], "last_name": "", "create_date": "2021-04-23T14:34:20Z", "first_name": "Fake Agent number - 1", "enabled": true, "skills": [1296081, 1300641], "id": 361089721035, "display_name": "Fake Agent number - 1", "email": "fake.agent-1@email.com", "last_login": null, "login_count": 0, "roles": {"administrator": false, "owner": false}}, "emitted_at": 1688547518353}
{"stream": "bans", "data": {"type": "visitor", "id": 75411361, "reason": "Spammer", "created_at": "2021-04-27T15:52:32Z", "visitor_name": "Visitor 47225177", "visitor_id": "10414779.13ojzHu7ISdt0SM"}, "emitted_at": 1672828433831}
{"stream": "bans", "data": {"type": "visitor", "id": 75411401, "reason": "Spammer", "created_at": "2021-04-27T15:52:32Z", "visitor_name": "Visitor 62959049", "visitor_id": "10414779.13ojzHu7at4VKcG"}, "emitted_at": 1672828433831}
{"stream": "bans", "data": {"created_at": "2021-04-27T15:52:32Z", "visitor_id": "10414779.13ojzHu7at4VKcG", "id": 75411401, "reason": "Spammer", "visitor_name": "Visitor 62959049", "type": "visitor"}, "emitted_at": 1672828434000}
Expand All @@ -12,9 +12,9 @@
{"stream": "chats", "data": {"visitor": {"phone": "", "notes": "", "id": "6.42465", "name": "Fake user - chat 117", "email": "fake_user_chat_117@doe.com"}, "type": "offline_msg", "webpath": [], "session": {"browser": "Safari", "city": "Orlando", "country_code": "US", "country_name": "United States", "end_date": "2022-10-09T05:46:47Z", "id": "141109.654464.1KhqS0Nw", "ip": "67.32.299.96", "platform": "Mac OS", "region": "Florida", "start_date": "2014-10-09T05:28:31Z", "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25"}, "timestamp": "2021-04-30T13:36:29Z", "deleted": false, "tags": [], "department_name": null, "update_timestamp": "2021-04-30T13:36:29Z", "unread": true, "department_id": null, "message": "Hi there!", "id": "2104.10414779.SW4WsbJTqVJsF", "zendesk_ticket_id": null}, "emitted_at": 1672828434384}
{"stream": "chats", "data": {"visitor": {"phone": "", "notes": "", "id": "8.89712", "name": "Fake user - chat 118", "email": "fake_user_chat_118@doe.com"}, "type": "offline_msg", "webpath": [], "session": {"browser": "Safari", "city": "Orlando", "country_code": "US", "country_name": "United States", "end_date": "2022-10-09T05:46:47Z", "id": "141109.654464.1KhqS0Nw", "ip": "67.32.299.96", "platform": "Mac OS", "region": "Florida", "start_date": "2014-10-09T05:28:31Z", "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25"}, "timestamp": "2021-04-30T13:36:29Z", "deleted": false, "tags": [], "department_name": null, "update_timestamp": "2021-04-30T13:36:29Z", "unread": true, "department_id": null, "message": "Hi there!", "id": "2104.10414779.SW4WsgcJUJbVN", "zendesk_ticket_id": null}, "emitted_at": 1672828434384}
{"stream": "chats", "data": {"visitor": {"phone": "", "notes": "", "id": "9.61246", "name": "Fake user - chat 119", "email": "fake_user_chat_119@doe.com"}, "type": "offline_msg", "webpath": [], "session": {"browser": "Safari", "city": "Orlando", "country_code": "US", "country_name": "United States", "end_date": "2022-10-09T05:46:47Z", "id": "141109.654464.1KhqS0Nw", "ip": "67.32.299.96", "platform": "Mac OS", "region": "Florida", "start_date": "2014-10-09T05:28:31Z", "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25"}, "timestamp": "2021-04-30T13:36:29Z", "deleted": false, "tags": [], "department_name": null, "update_timestamp": "2021-04-30T13:36:29Z", "unread": true, "department_id": null, "message": "Hi there!", "id": "2104.10414779.SW4WslzhLr3zm", "zendesk_ticket_id": null}, "emitted_at": 1672828434385}
{"stream": "departments", "data": {"description": "A sample department", "members": [360786799676], "settings": {}, "enabled": true, "id": 2148316401, "name": "Department 1"}, "emitted_at": 1672828434639}
{"stream": "departments", "data": {"description": "A sample department 2", "members": [361089721035, 361084605116], "settings": {}, "enabled": true, "id": 2148322881, "name": "Department 2"}, "emitted_at": 1672828434640}
{"stream": "departments", "data": {"description": "A sample department 3", "members": [361089721035], "settings": {}, "enabled": false, "id": 2148322921, "name": "Department 3"}, "emitted_at": 1672828434640}
{"stream": "departments", "data": {"settings": {"chat_enabled": true, "support_group_id": 7282640316815}, "members": [361084605116], "name": "Airbyte Department 1", "enabled": true, "description": "A sample department", "id": 7282640316815}, "emitted_at": 1688547521914}
{"stream": "departments", "data": {"settings": {"chat_enabled": true, "support_group_id": 7282618889231}, "members": [360786799676], "name": "Department 1", "enabled": true, "description": "A sample department", "id": 7282618889231}, "emitted_at": 1688547521914}
{"stream": "departments", "data": {"settings": {"chat_enabled": true, "support_group_id": 7282630247567}, "members": [361089721035, 361084605116], "name": "Department 2", "enabled": true, "description": "A sample department 2", "id": 7282630247567}, "emitted_at": 1688547521914}
{"stream": "goals", "data": {"description": "A new goal", "id": 513481, "attribution_model": "first_touch", "attribution_period": 15, "name": "Goal 3", "enabled": true, "settings": {"conditions": [{"operator": "equals", "type": "url", "value": "http://mysite.com/"}]}}, "emitted_at": 1672828434873}
{"stream": "goals", "data": {"description": "A new goal - 1", "id": 529641, "attribution_model": "first_touch", "attribution_period": 15, "name": "Goal one", "enabled": false, "settings": {"conditions": [{"operator": "equals", "type": "url", "value": "http://mysite.com/"}]}}, "emitted_at": 1672828434874}
{"stream": "goals", "data": {"description": "A new goal - 2", "id": 529681, "attribution_model": "first_touch", "attribution_period": 15, "name": "Goal two", "enabled": false, "settings": {"conditions": [{"operator": "equals", "type": "url", "value": "http://mysite.com/"}]}}, "emitted_at": 1672828434874}
Expand All @@ -28,7 +28,7 @@
{"stream": "skills", "data": {"id": 1300601, "name": "english", "enabled": true, "description": "English language", "members": [361084605116]}, "emitted_at": 1672828435627}
{"stream": "skills", "data": {"id": 1300641, "name": "france", "enabled": true, "description": "France language", "members": [361089721035]}, "emitted_at": 1672828435628}
{"stream": "skills", "data": {"id": 1296081, "name": "mandarin", "enabled": true, "description": "Chinese language", "members": [361089721035]}, "emitted_at": 1672828435628}
{"stream": "triggers", "data": {"definition": {"actions": [["sendMessageToVisitor", "Customer Service", "Hi, are you interested in [insert product name]? We're offering a one-time 20% discount. Chat with me to find out more."]], "version": 1, "event": "chat_requested", "condition": ["and", ["icontains", "@visitor_page_url", "[product name]"], ["stillOnPage", 30], ["eq", "@visitor_requesting_chat", false], ["eq", "@visitor_served", false], ["not", ["firedBefore"]]]}, "enabled": false, "id": 66052801, "name": "Product Discounts", "description": "Offer your returning customers a discount on one of your products or services. This Trigger will need to be customized based on the page."}, "emitted_at": 1672828435882}
{"stream": "triggers", "data": {"definition": {"actions": [["addTag", "Away_request"], ["sendMessageToVisitor", "Customer Service", "Hi, sorry we are away at the moment. Please leave your email address and we will get back to you as soon as possible."]], "version": 1, "event": "chat_requested", "condition": ["and", ["eq", "@account_status", "away"], ["not", ["firedBefore"]]]}, "enabled": false, "id": 66052841, "name": "Request Contact Details", "description": "When your account is set to away, ask customer's requesting a chat to leave their email address."}, "emitted_at": 1672828435882}
{"stream": "triggers", "data": {"definition": {"actions": [["addTag", "5times"]], "version": 1, "event": "page_enter", "condition": ["and", ["gte", "@visitor_previous_visits", 5]]}, "enabled": false, "id": 66052881, "name": "Tag Repeat Visitors", "description": "Add a tag to a visitor that has visited your site 5 or more times. This helps you identify potential customers who are very interested in your brand."}, "emitted_at": 1672828435883}
{"stream": "routing_settings", "data": {"routing_mode": "broadcast", "chat_limit": {"enabled": false, "limit": 3, "limit_type": "account", "allow_agent_override": false}, "skill_routing": {"enabled": false, "max_wait_time": 30}, "reassignment": {"enabled": false, "timeout": 30}, "auto_idle": {"enabled": false, "reassignments_before_idle": 3, "new_status": "away"}}, "emitted_at": 1672828436146}
{"stream": "triggers", "data": {"name": "Product Discounts", "enabled": true, "description": "Offer your returning customers a discount on one of your products or services. This Trigger will need to be customized based on the page.", "id": 66052801, "definition": {"event": "chat_requested", "condition": ["and", ["icontains", "@visitor_page_url", "[product name]"], ["stillOnPage", 30], ["eq", "@visitor_requesting_chat", false], ["eq", "@visitor_served", false], ["not", ["firedBefore"]]], "actions": [["sendMessageToVisitor", "Customer Service", "Hi, are you interested in [insert product name]? We're offering a one-time 20% discount. Chat with me to find out more."]], "version": 1, "editor": "advanced"}}, "emitted_at": 1688547525543}
{"stream": "triggers", "data": {"name": "Request Contact Details", "enabled": true, "description": "When your account is set to away, ask customer's requesting a chat to leave their email address.", "id": 66052841, "definition": {"event": "chat_requested", "condition": ["and", ["eq", "@account_status", "away"], ["not", ["firedBefore"]]], "actions": [["addTag", "Away_request"], ["sendMessageToVisitor", "Customer Service", "Hi, sorry we are away at the moment. Please leave your email address and we will get back to you as soon as possible."]], "version": 1, "editor": "advanced"}}, "emitted_at": 1688547525543}
{"stream": "triggers", "data": {"name": "Tag Repeat Visitors", "enabled": true, "description": "Add a tag to a visitor that has visited your site 5 or more times. This helps you identify potential customers who are very interested in your brand.", "id": 66052881, "definition": {"event": "page_enter", "condition": ["and", ["gte", "@visitor_previous_visits", 5]], "actions": [["addTag", "5times"]], "version": 1, "editor": "advanced"}}, "emitted_at": 1688547525543}
{"stream": "routing_settings", "data": {"routing_mode": "assigned", "chat_limit": {"enabled": false, "limit": 3, "limit_type": "account", "allow_agent_override": false}, "skill_routing": {"enabled": true, "max_wait_time": 30}, "reassignment": {"enabled": true, "timeout": 30}, "auto_idle": {"enabled": false, "reassignments_before_idle": 3, "new_status": "away"}}, "emitted_at": 1688547526146}
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