🚨🚨 Source Zendesk Support: update `cursor` for `Tickets` stream #28774

artem1205 · 2023-07-27T10:26:37Z

What

Resolve https://github.com/airbytehq/oncall/issues/2593

How

fix retry logic
set cursor to generated_timestamp for Tickets stream (revert 🎉 Source Zendesk: sync rate improvement #9456)

🚨 User Impact 🚨

cursor_field for Tickets stream is changed to generated_timestamp. Need to refresh source schema and make a reset.

Playbook: https://docs.google.com/document/d/1yO70HQkV4Mk1SZriFrCSoynw7E2yz1Civ3KmFJHYNvw/edit

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github-actions · 2023-07-27T10:27:02Z

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octavia-squidington-iii · 2023-07-27T13:00:37Z

source-zendesk-support test report (commit `91ecf83723`) - ❌

⏲️ Total pipeline duration: 11mn39s

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octavia-squidington-iii · 2023-07-27T14:25:50Z

source-zendesk-support test report (commit `82ef94779e`) - ❌

⏲️ Total pipeline duration: 12mn34s

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Validate airbyte-integrations/connectors/source-zendesk-support/metadata.yaml	✅
Connector version semver check	✅
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octavia-squidington-iii · 2023-07-27T18:08:54Z

source-zendesk-support test report (commit `e7e4205447`) - ❌

⏲️ Total pipeline duration: 01mn12s

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Validate airbyte-integrations/connectors/source-zendesk-support/metadata.yaml	❌
Connector version semver check	✅
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octavia-squidington-iii · 2023-07-27T18:49:48Z

source-zendesk-support test report (commit `2668b522ff`) - ❌

⏲️ Total pipeline duration: 13mn20s

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Validate airbyte-integrations/connectors/source-zendesk-support/metadata.yaml	✅
Connector version semver check	✅
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octavia-squidington-iii · 2023-07-27T19:08:14Z

source-zendesk-support test report (commit `2668b522ff`) - ❌

⏲️ Total pipeline duration: 12mn32s

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Validate airbyte-integrations/connectors/source-zendesk-support/metadata.yaml	✅
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…default_cursor_field changed)

octavia-squidington-iii · 2023-08-01T10:06:42Z

source-zendesk-support test report (commit `dc3d16dabe`) - ❌

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Connector version semver check	✅
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octavia-squidington-iii · 2023-08-01T10:25:00Z

source-zendesk-support test report (commit `eda859cb3a`) - ❌

⏲️ Total pipeline duration: 12mn12s

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Validate airbyte-integrations/connectors/source-zendesk-support/metadata.yaml	✅
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airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/spec.json

…me is unlimited

…ndesk-check-permissions # Conflicts: # airbyte-integrations/connectors/source-zendesk-support/Dockerfile # airbyte-integrations/connectors/source-zendesk-support/metadata.yaml # docs/integrations/sources/zendesk-support.md

octavia-squidington-iii · 2023-08-09T14:39:08Z

source-zendesk-support test report (commit `9065223c07`) - ❌

⏲️ Total pipeline duration: 12mn10s

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Validate airbyte-integrations/connectors/source-zendesk-support/metadata.yaml	✅
Connector version semver check	✅
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octavia-squidington-iii · 2023-08-09T17:14:15Z

source-zendesk-support test report (commit `6a18a879e9`) - ✅

⏲️ Total pipeline duration: 12mn15s

Step	Result
Validate airbyte-integrations/connectors/source-zendesk-support/metadata.yaml	✅
Connector version semver check	✅
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brianjlai

Nice work so far. I had a few questions to clarify how we decide state. Additionally, because this is a breaking change I want to make sure of a few things.

The new cursor value:
In your testing, did you confirm that the incremental/tickets/cursor.json endpoint returns a field with generated_timestamp? I saw it in the tests expected_records.jsonl, but their documentation is quite confusing with a lot of ways to do things. The part that stuck out to me was:

Incremental Ticket Export, Cursor Based (What we use):
https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/#incremental-ticket-export-cursor-based
This doesn’t make mention of the generated_timestamp field in the response.

Incremental Ticket Export, Time Based:
https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/#incremental-ticket-export-time-based
This is the one that explicitly mentioned the generated_timestamp field being present. Although in their response example it also does not include it.

Our code looks to be using the cursor based given how we paginate, but we should double check by making a CURL request that emulates our Ticket stream requests and verify that our expected cursor value generated_timestamp is present.

Lastly, we have some merge conflicts that we should address before final approval.

brianjlai · 2023-08-11T23:22:24Z

airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/streams.py

+        new_value = (latest_record or {}).get(self.cursor_field, 0)
+        return {self.cursor_field: max(new_value, old_value)}
+
+    def check_stream_state(self, stream_state: Mapping[str, Any] = None):


Please add the return type in the signature

brianjlai · 2023-08-11T23:29:20Z

airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/streams.py

        if self.sideload_param:
            params["include"] = self.sideload_param
        if next_page_token:
            params.update(next_page_token)
        return params

+    def get_updated_state(self, current_stream_state: MutableMapping[str, Any], latest_record: Mapping[str, Any]) -> Mapping[str, Any]:
+        old_value = (current_stream_state or {}).get(self.cursor_field, 0)
+        new_value = (latest_record or {}).get(self.cursor_field, 0)


Are we certain that records are transmitted in chronological order and there is no way to get records outside the current slice window? The past Salesforce bug has me cautious about this type of thing.

Is it valid for the stream_state and the latest_record to not have a generated_timestamp value. It doesn't seem right to save a timestamp of 0 as state. That would effectively turn this into an incredibly early sync on the next run (unless we get the max of start_date and state). Regardless, if this condition shouldn't be possible, then it feels more like we should be throwing some type of error

updated with start date

airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/streams.py

# Conflicts: # airbyte-integrations/connectors/source-zendesk-support/Dockerfile # airbyte-integrations/connectors/source-zendesk-support/metadata.yaml # docs/integrations/sources/zendesk-support.md

artem1205 · 2023-08-13T12:46:35Z

@brianjlai ,
I've double checked the responses for tickets stream, records are returned in asc order (based on generated_timestamp).
Reason why we should use this field is better described here.

The updated_at property is not used to record system updates. System updates are recorded by the generated_timestamp property (as are all other ticket updates). The updated_at property is only used for ticket updates that generate a defined ticket event. Therefore, any ticket in the results that was only updated by the system will have a generated_timestamp that's later than the start_time but an updated_at time that's earlier than the start_time.

This situation was discovered during the incremental sync tests: after the initial sync and setting stream_state to the updated_at value of the latest record, we performed a new sync with start_date=stream_state_value in the query to ensure that no records would be returned. However, there were some records in the response, indicating that the filter works on the generated_timestamp field.

octavia-squidington-iii · 2023-08-13T12:49:59Z

source-zendesk-support test report (commit `e2c92b6319`) - ✅

⏲️ Total pipeline duration: 10mn30s

Step	Result
Validate airbyte-integrations/connectors/source-zendesk-support/metadata.yaml	✅
Connector version semver check	✅
Connector version increment check	✅
QA checks	✅
Code format checks	✅
Connector package install	✅
Build source-zendesk-support docker image for platform linux/x86_64	✅
Unit tests	✅
Acceptance tests	✅

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airbyte-ci connectors --name=source-zendesk-support test

octavia-squidington-iii · 2023-08-13T13:24:29Z

source-zendesk-support test report (commit `32740b82d7`) - ✅

⏲️ Total pipeline duration: 10mn27s

Step	Result
Validate airbyte-integrations/connectors/source-zendesk-support/metadata.yaml	✅
Connector version semver check	✅
Connector version increment check	✅
QA checks	✅
Code format checks	✅
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Build source-zendesk-support docker image for platform linux/x86_64	✅
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airbyte-ci connectors --name=source-zendesk-support test

brianjlai

Thanks for rechecking the generated_timestamp the changes make sense. Approved, but before we publish and merge, we should coordinate with @erica-airbyte to communicate the breaking change out. I see on the OC that it was to go out 8/10, but lets make sure we're aligned on a new date to release

airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/streams.py

erica-airbyte · 2023-08-15T16:24:38Z

@brianjlai is this the exact same change it just didnt go out?

artem1205 · 2023-08-16T16:32:22Z

@erica-airbyte , yes, this is the exact same change it just didnt go out on time

github-actions · 2023-08-24T16:04:35Z

source-zendesk-support test report (commit `570c9166b6`) - ✅

⏲️ Total pipeline duration: 10mn31s

Step	Result
Connector package install	✅
Build source-zendesk-support docker image for platform linux/x86_64	✅
Unit tests	✅
Acceptance tests	✅
Code format checks	✅
Validate airbyte-integrations/connectors/source-zendesk-support/metadata.yaml	✅
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airbyte-ci connectors --name=source-zendesk-support test

evantahler · 2023-08-24T18:08:21Z

airbyte-integrations/connectors/source-zendesk-support/metadata.yaml

+  releases:
+    breakingChanges:
+      1.0.0:
+        message: "`cursor_field` for `Tickets` stream is changed to `generated_timestamp`"
+        upgradeDeadline: "2023-07-19"


This is a poor breaking change message. Why was this change? What do users need to do to get syncs working again?

…ytehq#28774)

Source Zendesk Support: add retry test

cdad068

octavia-squidington-iii added area/connectors Connector related issues connectors/source/zendesk-support labels Jul 27, 2023

Source Zendesk Support: fix retry logic

91ecf83

artem1205 marked this pull request as ready for review July 27, 2023 12:47

artem1205 changed the title ~~Source Zendesk Support: add retry test~~ Source Zendesk Support: fix retry logic Jul 27, 2023

artem1205 marked this pull request as draft July 27, 2023 13:06

Source Zendesk Support: update docs

82ef947

octavia-squidington-iii added the area/documentation Improvements or additions to documentation label Jul 27, 2023

artem1205 requested review from lazebnyi and darynaishchenko July 27, 2023 14:06

artem1205 marked this pull request as ready for review July 27, 2023 14:11

artem1205 marked this pull request as draft July 27, 2023 17:45

artem1205 added 2 commits July 27, 2023 19:45

Source Zendesk Support: update cursor_field for tickets stream

4baeef1

Source Zendesk Support: update docs + bump version

e7e4205

artem1205 changed the title ~~Source Zendesk Support: fix retry logic~~ 🚨🚨 Source Zendesk Support: update cursor for Tickets stream Jul 27, 2023

artem1205 added the breaking-change Don't merge me unless you are ready. label Jul 27, 2023

artem1205 marked this pull request as ready for review July 27, 2023 17:56

artem1205 added 3 commits July 27, 2023 20:11

Source Zendesk Support: update metadata with releases tag

630b5f0

Source Zendesk Support: QA format

c8b9d7a

Source Zendesk Support: fix unit tests

2668b52

artem1205 added 3 commits July 27, 2023 21:52

Source Zendesk Support: add migrations

1fe3b0c

Source Zendesk Support: disable backward compatibility for discover (…

8cb1f71

…default_cursor_field changed)

Merge branch 'master' into artem1205/source-zendesk-check-permissions

78c5560

Source Zendesk Support: fix spec

eda859c

artem1205 requested a review from a team August 1, 2023 10:26

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artem1205 added 3 commits August 2, 2023 18:26

Source Zendesk Support: remove extra oauth output: Oauth token lifeti…

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…me is unlimited

Source Zendesk Support: revert oauth removal

9065223

Source Zendesk Support: disable backward compatibility

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artem1205 requested review from erohmensing and a team August 9, 2023 17:16

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Merge branch 'master' into artem1205/source-zendesk-check-permissions

e2c92b6

# Conflicts: # airbyte-integrations/connectors/source-zendesk-support/Dockerfile # airbyte-integrations/connectors/source-zendesk-support/metadata.yaml # docs/integrations/sources/zendesk-support.md

artem1205 requested a review from brianjlai August 13, 2023 12:54

Source Zendesk Support: refactor

32740b8

brianjlai approved these changes Aug 15, 2023

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Merge branch 'master' into artem1205/source-zendesk-check-permissions

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artem1205 merged commit 2d8a63c into master Aug 24, 2023
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🚨🚨 Source Zendesk Support: update cursor for Tickets stream (airb…

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🚨🚨 Source Zendesk Support: update `cursor` for `Tickets` stream #28774

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🚨🚨 Source Zendesk Support: update cursor for Tickets stream #28774

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What

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🚨🚨 Source Zendesk Support: update `cursor` for `Tickets` stream #28774

🚨🚨 Source Zendesk Support: update `cursor` for `Tickets` stream #28774

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source-zendesk-support test report (commit `91ecf83723`) - ❌

source-zendesk-support test report (commit `82ef94779e`) - ❌

source-zendesk-support test report (commit `e7e4205447`) - ❌

source-zendesk-support test report (commit `2668b522ff`) - ❌

source-zendesk-support test report (commit `2668b522ff`) - ❌

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source-zendesk-support test report (commit `eda859cb3a`) - ❌

source-zendesk-support test report (commit `9065223c07`) - ❌

source-zendesk-support test report (commit `6a18a879e9`) - ✅

artem1205 commented Aug 13, 2023 •

edited

source-zendesk-support test report (commit `e2c92b6319`) - ✅

source-zendesk-support test report (commit `32740b82d7`) - ✅

source-zendesk-support test report (commit `570c9166b6`) - ✅