Ticketing Module

How the ticketing module works is described below: 1- Guest users can send a support ticket, receive a tracking code and register.

http://test.com/api/v1/tickets

method => POST

Parameters	Descriptions
email	email type
type	enum('immediate', 'normal', 'nonsignificant')
title	title ticket
description	description ticket

2- Users can log in and track their tickets.

http://test.com/api/v1/tickets

method => GET

3- Guest users can see the status of their ticket by sending a ref_number.

http://test.com/api/v1/tickets/{ref_number}

method => GET

4- Login and receive jwt token

http://test.com/api/v1/auth/login

method => POST

Parameters	Descriptions
email	user email
password	user password

5- Admins who are permission to give ticket answers:

• They can see a list of available tickets with pending status. http://test.com/api/v1/admin/tickets method => Get
• They can change the type of ticket. http://test.com/api/v1/admin/ticket/change/type

method => Put

Parameters	Descriptions
ref_number	ticket ref_number
type	enum('immediate', 'normal', 'nonsignificant')

• They can record their follow-up on any ticket. http://test.com/api/v1/admin/tickets/{ref_number}/reply method => Post

Parameters	Descriptions
title	reply title
description	description

• In addition, a notification email will be sent to these admins when they submit a new ticket

6- Admins permissioned to close tickets:

• They can close one of the tickets http://test.com/api/v1/admin/tickets/{ref_number}/close method => Post

Parameter	Description
status	ticket status

• They can see a list of available tickets with pending status. http://test.com/api/v1/admin/tickets method => Get

Features

• Artisan command to create the desired number of dummy tickets and message for tickets with random and different statuses for the software demo

php artisan ticket:create {numberOfTickets} {numberOfMessages}

• Artisan command for unanswered tickets from the user for one day.

php artisan ticket:finish

• Automatic closing of tickets left unanswered by the user. (Daily)

php artisan schedule:work