A chatbot for e-commerce platform to display the ordered products and take customer complaints. This chatbot takes user input like problems they face related to products(eg. order delayed, product damaged) and gives user options to choose. The options are - Raise a complaint, Return/replace product. On raising a complaint a ticket is issued and ticket number is provided to customer. The customer can check the status of the products by providing the ticket no.
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A chatbot for e-commerce platform
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