IntiateChatFailure1 + InitiateChatFailure2

[mTowers93]

Hi there,

I am trying to implement the chatui example and am experiencing two cases of chat initiation failures.

What i've found is that the only way to get another chat to initiate is to delete the entry from dynamodb and then it works. Im not sure why but after the first chat it never creates another item in the DDB for the next chat and the current chat stays as the previous one.

The initiateChatFailure varies between 1 and 2.

[efh365]

Hi, please refer to the troubleshooting section on the readme: https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/cloudformationTemplates/asyncCustomerChatUX

This is mostly likely due to the S3 trigger not being set up properly

[khastation]

Are you still having this issue?

[efh365]

@mTowers93 are you still having this problem?

[kqia040]

Please feel free to re-open if you have still experiencing the same issue.