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Agent "Business Hours" - Maintenance Mode #1064

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EdwardSoaresJr opened this issue Apr 13, 2022 · 2 comments
Open

Agent "Business Hours" - Maintenance Mode #1064

EdwardSoaresJr opened this issue Apr 13, 2022 · 2 comments
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enhancement New feature or request

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@EdwardSoaresJr
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Is your feature request related to a problem? Please describe.
Frustrated to receive alerts when clients turn off workstations for the evening or weekend and Agent checks/tasks and check in then fail.

Describe the solution you'd like
I would like to be able to set "Business Hours" or "Working Hours" on a per day and time slot basis and have it enable a maintenance mode otherwise avoiding alerts and tickets etc.

Describe alternatives you've considered
Not sure there are other alternatives? Open to suggestions, looser alerting defeating the purpose of RMM?

Additional context
I can try to see if I can help implement this as a fellow programmer myself, just have to get up to speed as I am mostly PHP, Python and a little bit of others.

@EdwardSoaresJr EdwardSoaresJr changed the title Agent Business Hours - Maintenance Mode Agent "Business Hours" - Maintenance Mode Apr 13, 2022
@silversword411 silversword411 added the enhancement New feature or request label Apr 13, 2022
@wh1te909
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very good request definitely agree

@wh1te909 wh1te909 added this to To do in Ticket Triage via automation Apr 28, 2022
@JSuenram
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+1

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enhancement New feature or request
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4 participants