Use of this software is subject to important terms and conditions as set forth in the License file
A Zendesk app to hide & disable ticket fields in your agent interface. Allows for whitelisting based on tag, group, or organization. Has been rebuilt for the current v2 Zendesk framework.
(The "required fields" feature was removed due to integration into the Zendesk platform.)
- brand
- requester
- assignee
- collaborator
- sharedWith
- status
- ticket_form_id (the ticket form dropdown)
- tags
- type
- priority
- problem
- custom_field_{id}
(Example: custom_field_1234)
You can also hide/disable options for a given dropdown field. Here's some examples:
- status.pending
- custom_field_23049272.third_option
- assignee.21312636 (21312636 is the ID of a group)
- assignee.21312636:422450083 (21312636 is the group ID and 422450083 is the user ID)
By downloading this app, you are agreeing to our terms and conditions
- None