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Braintree Issues..?? #625

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angelleye opened this Issue Jan 10, 2017 · 3 comments

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angelleye commented Jan 10, 2017

User reporting that our Braintree integration is failing for them, but another Braintree plugin is working fine.

Please review the ticket and then check our Braintree integration to see if there's anything we need to adjust.

@angelleye angelleye added this to the 1.4.0 milestone Jan 10, 2017

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angelleye Jan 17, 2017

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Not sure if this is related or not, but here's another Braintree problem we're getting details about...

Client sent this and also called:
None of our credit card transactions are able to process. I reached out to Braintree and you can see their response below. Can you take a look? It's been over a week since we have been able to process any rentals. A bit of a problem :)

Braintree responded with this:

I was able to locate an example of the error you are encountering within our server logs, which is as follows:

[VALIDATION ERRORS] 91508 (Cannot determine payment method.)
Parameters: {"transaction"=>{"type"=>"sale", "billing"=>{"first_name"=>"Brenda", "last_name"=>"Glazer", "company"=>nil, "street_address"=>"525 Wilson Ave", "extended_address"=>"Suite 1108", "locality"=>"Toronto", "region"=>"ON", "postal_code"=>"M3H 0A7", "country_code_alpha2"=>"CA"}, "shipping"=>{"first_name"=>"Brenda", "last_name"=>"Glazer", "company"=>nil, "street_address"=>"525 Wilson Ave", "extended_address"=>"Suite 1108", "locality"=>"Toronto", "region"=>"ON", "postal_code"=>"M3H 0A7", "country_code_alpha2"=>"CA"}, "amount"=>"1616.00", "order_id"=>895, "options"=>{"submit_for_settlement"=>true, "store_in_vault_on_success"=>"true"}, "channel"=>"AngellEYEPayPalforWoo_BT"}, "merchant_id"=>"qpqnhdfv3wpw86ff"}

Upon reviewing the transaction call above, it looks like there is no payment method being passed or included, which would indeed trigger this kind of validation error. This is likely an issue with the extension you are using to connect your website to Braintree. The channel parameter is being passed as AngellEYEPayPalforWoo_BT, which leads me to believe you may be using the PayPal for WooCommerce extension. Can you confirm if this is the case, or if there is a different extension you may be using? If you are indeed using the PayPal for WooCommerce extension, you will likely need to reach out to AngelEye for more information.

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angelleye commented Jan 17, 2017

Not sure if this is related or not, but here's another Braintree problem we're getting details about...

Client sent this and also called:
None of our credit card transactions are able to process. I reached out to Braintree and you can see their response below. Can you take a look? It's been over a week since we have been able to process any rentals. A bit of a problem :)

Braintree responded with this:

I was able to locate an example of the error you are encountering within our server logs, which is as follows:

[VALIDATION ERRORS] 91508 (Cannot determine payment method.)
Parameters: {"transaction"=>{"type"=>"sale", "billing"=>{"first_name"=>"Brenda", "last_name"=>"Glazer", "company"=>nil, "street_address"=>"525 Wilson Ave", "extended_address"=>"Suite 1108", "locality"=>"Toronto", "region"=>"ON", "postal_code"=>"M3H 0A7", "country_code_alpha2"=>"CA"}, "shipping"=>{"first_name"=>"Brenda", "last_name"=>"Glazer", "company"=>nil, "street_address"=>"525 Wilson Ave", "extended_address"=>"Suite 1108", "locality"=>"Toronto", "region"=>"ON", "postal_code"=>"M3H 0A7", "country_code_alpha2"=>"CA"}, "amount"=>"1616.00", "order_id"=>895, "options"=>{"submit_for_settlement"=>true, "store_in_vault_on_success"=>"true"}, "channel"=>"AngellEYEPayPalforWoo_BT"}, "merchant_id"=>"qpqnhdfv3wpw86ff"}

Upon reviewing the transaction call above, it looks like there is no payment method being passed or included, which would indeed trigger this kind of validation error. This is likely an issue with the extension you are using to connect your website to Braintree. The channel parameter is being passed as AngellEYEPayPalforWoo_BT, which leads me to believe you may be using the PayPal for WooCommerce extension. Can you confirm if this is the case, or if there is a different extension you may be using? If you are indeed using the PayPal for WooCommerce extension, you will likely need to reach out to AngelEye for more information.

@angelleye angelleye modified the milestones: 1.3.2, 1.4.0 Jan 17, 2017

@angelleye angelleye added the bug label Jan 17, 2017

kcppdevelopers added a commit that referenced this issue Jan 19, 2017

angelleye added a commit that referenced this issue Jan 19, 2017

@angelleye angelleye closed this Jan 19, 2017

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angelleye Jan 27, 2017

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@kcppdevelopers Please double check this one. The people that reported this are saying the update still products the same error for them.

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angelleye commented Jan 27, 2017

@kcppdevelopers Please double check this one. The people that reported this are saying the update still products the same error for them.

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kcppdevelopers Jan 27, 2017

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I have checked every possible test cases and resolved the issue. Now everything is working fine.

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kcppdevelopers commented Jan 27, 2017

I have checked every possible test cases and resolved the issue. Now everything is working fine.

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