Error: failed to render screenshot

[igor-starostenko-ag]

Started seeing these errors randomly in different tests:

Errors - 1 tests.

			1) Error: failed to render screenshot



Because this error occurred during a 'after all' hook we are skipping all of the remaining tests.

      at Context.send.then.resp (https://***.com/__cypress/tests?p=cypress/support/index.js-020:161:13)

@applitools/eyes.cypress@3.2.1
cypress@3.1.0

[amitzur]

Hi @igor-starostenko-ag, so sorry we took so long to respond! We normally reply within the day.
Does this still happen to you?
If so, could you run the test with logs enabled and send them to us to amit.zur@applitools.com ?

You can enable logs by either defining the environment variable APPLITOOLS_SHOW_LOGS=true or by specifying in the applitools.config.js file the property showLogs: true.

Thanks!

[amitzur]

Hi @igor-starostenko-ag , would you like us to take a look at the logs?

[igor-starostenko-ag]

Hi @amitzur . I haven't ran into this issue since last week. It isn't consistently reproducible. I'll post the logs here if I manage to catch it. Thanks!

[igor-starostenko-ag]

Now I'm getting the error on every run. Here is the final part of the logs:

2018-11-20T19:08:00Z Eyes: [LOG    ] {} Object.close(): [handlers] close: openErr=null, close=function, checkWindow=function, resources=count:5
2018-11-20T19:08:00Z Eyes: [LOG    ] {} (): closeEyes() aborting when started
    ✓ Test (109415ms)

2018-11-20T19:08:00Z Eyes: [LOG    ] {} (): [server] eyes api: batchEnd timeout
2018-11-20T19:08:00Z Eyes: [LOG    ] {} Object.batchEnd(): [handlers] batchEnd, timeout=180000
2018-11-20T19:08:00Z Eyes: [LOG    ] {} (): Waiting for test results of 1 closed tests. Going to abort 0 tests
2018-11-20T19:08:00Z Eyes: [LOG    ] {} (): errorDigest: diff errors
2018-11-20T19:08:00Z Eyes: [LOG    ] {} (): errorDigest: test errors Error: failed to render screenshot
2018-11-20T19:08:01Z Eyes: [LOG    ] {} (): [server] eyes api: batchEnd timeout
2018-11-20T19:08:01Z Eyes: [LOG    ] {} Object.batchEnd(): [handlers] batchEnd, timeout=180000
2018-11-20T19:08:01Z Eyes: [LOG    ] {} (): [server] error in eyes api: Error: Eyes.Cypress detected diffs or errors during execution of visual tests:
       Passed - 0 tests
       Diffs detected - 0 tests
       Errors - 1 tests
         ✖ Error: failed to render screenshot
    at /my-work-directory/node_modules/@applitools/eyes.cypress/src/plugin/waitForBatch.js:26:13
    at <anonymous>
    at process._tickCallback (internal/process/next_tick.js:188:7)

@amitzur Can you please take a look

[amitzur]

Could you send me the entire log file to amit.zur@applitools.com ? Thanks!

…

On Tue, Nov 20, 2018, 21:28 Igor Starostenko ***@***.*** wrote: Now I'm getting the error on every run. Here is the final part of the logs: 2018-11-20T19:08:00Z Eyes: [LOG ] {} Object.close(): [handlers] close: openErr=null, close=function, checkWindow=function, resources=count:5 2018-11-20T19:08:00Z Eyes: [LOG ] {} (): closeEyes() aborting when started ✓ Test (109415ms) 2018-11-20T19:08:00Z Eyes: [LOG ] {} (): [server] eyes api: batchEnd timeout 2018-11-20T19:08:00Z Eyes: [LOG ] {} Object.batchEnd(): [handlers] batchEnd, timeout=180000 2018-11-20T19:08:00Z Eyes: [LOG ] {} (): Waiting for test results of 1 closed tests. Going to abort 0 tests 2018-11-20T19:08:00Z Eyes: [LOG ] {} (): errorDigest: diff errors 2018-11-20T19:08:00Z Eyes: [LOG ] {} (): errorDigest: test errors Error: failed to render screenshot 2018-11-20T19:08:01Z Eyes: [LOG ] {} (): [server] eyes api: batchEnd timeout 2018-11-20T19:08:01Z Eyes: [LOG ] {} Object.batchEnd(): [handlers] batchEnd, timeout=180000 2018-11-20T19:08:01Z Eyes: [LOG ] {} (): [server] error in eyes api: Error: Eyes.Cypress detected diffs or errors during execution of visual tests: Passed - 0 tests Diffs detected - 0 tests Errors - 1 tests ✖ Error: failed to render screenshot at ***@***.***/eyes.cypress/src/plugin/waitForBatch.js:26:13 at <anonymous> at process._tickCallback (internal/process/next_tick.js:188:7) @amitzur <https://github.com/amitzur> Can you please take a look — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#10 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AAYEUG6yUlj6ScynrwyyH1jO1diAFuubks5uxFfDgaJpZM4X2rvi> .

[amitzur]

Hi @igor-starostenko-ag since we are handling this in our support system, can I close this issue?

[igor-starostenko-ag]

Yes, feel free to close this issue. Let me know if you need more info from me.

[amitzur]

thanks!

[rocketsurgeonboic]

This happened to us because of the duplication of testName or tag properties between tests. Copy paste errors.
If the log message would indicate such a thing, that would help diagnosis.