Razer BlackWidow Elite not working anymore

[gollenia]

Out of a sudden, my Razer device doesn't work anymore. It is detected by Artemis, it is working in Chroma Studio. But it is not identifiable in Artemis and shows up in Surface-Editor with a red dot next to it. The logs don't show any promising error:

2021-04-04 08:51:04.006 [INF] [Artemis.Core.Services.CoreService] Initializing Artemis Core version 1.0-5bb4bc, build 20210331.1 branch refs/heads/master.
2021-04-04 08:51:04.023 [INF] [Artemis.Core.Services.CoreService] Startup arguments: []
2021-04-04 08:51:04.023 [INF] [Artemis.Core.Services.CoreService] Elevated permissions: false
2021-04-04 08:51:04.023 [INF] [Artemis.Core.Services.CoreService] Setting logging level to "Debug"
2021-04-04 08:51:04.024 [DBG] [Artemis.Core.Services.CoreService] Forcing plugins to use HidSharp 2.1.0.0
2021-04-04 08:51:04.563 [DBG] [Artemis.Core.Services.PluginManagementService] Loaded 23 plugin(s)
2021-04-04 08:51:04.678 [WRN] [Artemis.Core.Services.RgbService] Device provider DebugDeviceProvider has no devices
2021-04-04 08:51:05.025 [DBG] [Artemis.Core.Services.RgbService] Device provider RazerDeviceProvider added Razer BlackWidow Elite
2021-04-04 08:51:05.027 [DBG] [Artemis.Plugins.Devices.Razer.RazerDeviceProvider] Found 1 Razer device(s)
2021-04-04 08:51:05.030 [DBG] [Artemis.Plugins.Devices.Razer.RazerDeviceProvider] Found Razer device Razer BlackWidow Elite with PID 0x228
2021-04-04 08:51:05.143 [DBG] [Artemis.Core.Services.PluginManagementService] Enabled 21 plugin(s)
2021-04-04 08:51:05.154 [DBG] [Artemis.Core.Services.RgbService] Creating SKTexture with graphics context VulkanContext
2021-04-04 08:51:05.462 [INF] [Artemis.UI.Services.UpdateService] Checking for updates
2021-04-04 08:51:05.914 [INF] [Artemis.UI.Services.UpdateService] Latest build is 20210331.1, we're running 20210331.1

The only thing the keyboard does is doing it's color loop. Where can I even start looking for a problem? I have reinstalled Synapse and Artemis multiple times, I alsow tried it with the SDK-only installation.

[RobertBeekman]

Hello,
Razer support is still kind of in an early phase. You mentioned a red dot next to the keyboard in the surface editor? I'm not sure what that might be. Could you take a screenshot?

[gollenia]

Hmm, Ok. It is strange that it worked once. However, here is the creenshot. Maybe the red dot is only the currently set color. When I click "Identify", the keyboard does not response.

[RobertBeekman]

Hi, sorry for not getting back to you sooner. Could you confirm that this is still an issue?

[gollenia]

In the meantime, I bought a Logitech keyboard, but the problem with the Razor keyboard remains.