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Standard and custom data
In Zephyr we use the concept of standard and custom data.
Standard data is loaded from the tenants active modules (SelfService/ServiceDesk/SoftwareManagement/Reports) and consists of resources such as forms/hooks/stateflows. These resources are maintained by the development team and are part of the default/standard services.
Custom data is loaded from the tenant database.
When resource are loaded (ex: Forms) both the standard and custom data is loaded at the same time and then merged together to be presented in the view/api.
It's possible to customize/adjust the standard resources by copying the standard resource as custom data.
In the event of custom and standard data shares the same id then custom will be used and effectivly override the standard.