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404 page #897

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eugene00x7 opened this issue Nov 8, 2021 · 13 comments
Closed

404 page #897

eugene00x7 opened this issue Nov 8, 2021 · 13 comments
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awaiting response Need more input from user

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@eugene00x7
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Hi support,

I'm trying to connect organization. Once I got to the screen where I'm asked to chose GitHub Organization and I'm clicking on my organization, I am getting redirected to this page https://github.com/organizations/CGS-Canada/settings/installations/20588817 which returns 404 error. Please advice how to overcome this issue.

Thanks,
Eugene
@rachellerathbone
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Hey @eugene00x7. What browser are you using?

@mboudreau
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Could you please take some screenshots of your path to that 404 page? Thanks.

@eugene00x7
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eugene00x7 commented Nov 8, 2021 via email

@eugene00x7
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eugene00x7 commented Nov 8, 2021 via email

@mboudreau
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@eugene00x7 Hey mate, your attachments on the email don't come through to Github for some reason. Could you please add them via your browser? Thanks.

@eugene00x7
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@eugene00x7
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eugene00x7 commented Nov 9, 2021 via email

@mboudreau
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@eugene00x7 I think we figured out what's going on. The issue is 2 pronged:

  1. You're currently seeing an old version of the UI which had some bugs in it. We've not enabled your instance to show the new UI (shiny!) which shouldn't have this issue.
  2. You don't seem to be an admin for this organization, hence the 404 page. Github by default shows 404 when you don't have permissions to view something. It was our fault that you got to that stage (again, old UI had bugs). I'd recommend you either ask someone who's admin in the org to do the change you seek or ask to have your permissions upgraded to admin.

I hope this helps. Please let us know how you go.

@mboudreau mboudreau added the awaiting response Need more input from user label Nov 11, 2021
@mboudreau
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@eugene00x7 quick question, do you have IP allowlisting enabled?

@rachellerathbone
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@eugene00x7 so we can assist you, please see the question above and let us know if you have this enabled.

@mboudreau
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@eugene00x7 Any updates on this? We've released a few fixes since the last reply which might have solved your issue. Could you please try again and let us know? Thanks.

@mboudreau
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@eugene00x7 We're fairly sure we've fixed this issue. I'll close it, but if this is still a problem, you can open the issue back up.

@eugene00x7
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eugene00x7 commented Dec 14, 2021 via email

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@mboudreau @rachellerathbone @eugene00x7