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Images not showing (403 error) on private simple sites with a custom primary domain. #90972

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Greatdane opened this issue May 22, 2024 · 5 comments · Fixed by #90895
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[Closed] Duplicate Duplicate of an existing issue. Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. [Feature] Media The media screen in Calypso, general media management, or integration with third party media. [Platform] Simple [Pri] High [Product] WordPress.com All features accessible on and related to WordPress.com. Triaged To be used when issues have been triaged. [Type] Bug

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@Greatdane
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Greatdane commented May 22, 2024

Quick summary

When a Simple Site is set to private, media images do not show up in Calypso interfaces such as the Media library (or blocks dependent on it like the Slideshow Block)

Browser console shows;

GET https://i0.wp.com/domain.com/wp-content/uploads/2024/04/20240224 181813.jpg?ssl=1&resize=438%2C438 403
(Forbidden)

Steps to reproduce

  1. Have a simple site with a custom domain set to private
  2. Go to the media library (Calypso) or add a slideshow block and try and choose images
  3. The images will not load with a 403 error

What you expected to happen

Images should show

What actually happened

Images show a 403 error

Impact

All

Available workarounds?

No but the platform is still usable

Platform (Simple and/or Atomic)

Simple

Logs or notes

  • Can switch to classic view in media library, but cannot in slideshow block.
  • If you switch back to .wordpress.com as primary domain, the images load
  • If you make the site public, images load.
@Greatdane Greatdane added [Type] Bug [Feature] Media The media screen in Calypso, general media management, or integration with third party media. Needs triage Ticket needs to be triaged [Product] WordPress.com All features accessible on and related to WordPress.com. [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. labels May 22, 2024
@github-actions github-actions bot added the [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts label May 22, 2024
@Greatdane
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8221056-zd-a8c

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Support References

This comment is automatically generated. Please do not edit it.

  • 8221056-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label May 22, 2024
@devicenull
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The fix in #87642 should resolve this as well

@devicenull devicenull linked a pull request May 22, 2024 that will close this issue
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@liviopv
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liviopv commented May 23, 2024

📌 REPRODUCTION RESULTS

  • Tested on Simple – Replicated

📌 FINDINGS/SCREENSHOTS/VIDEO
CleanShot 2024-05-23 at 11 32 22@2x

📌 ACTIONS

  • Triaged

@devicenull do we need to keep this issue or is it ok to close it as dupe of #87642?

@liviopv liviopv added Triaged To be used when issues have been triaged. and removed Needs triage Ticket needs to be triaged [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts labels May 23, 2024
@devicenull
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No, let's close it as a dupe of #87642

@devicenull devicenull added the [Closed] Duplicate Duplicate of an existing issue. label May 23, 2024
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Labels
[Closed] Duplicate Duplicate of an existing issue. Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. [Feature] Media The media screen in Calypso, general media management, or integration with third party media. [Platform] Simple [Pri] High [Product] WordPress.com All features accessible on and related to WordPress.com. Triaged To be used when issues have been triaged. [Type] Bug
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3 participants