How to recover account on failed MFA or phone is lost

[apoorvmote]

** Which Category is your question related to? **
Auth
** What AWS Services are you utilizing? **
Cognito, Amplify
** Provide additional details e.g. code snippets **
I am using TOTP as MFA. If user deletes the google authenticator app then how to recover account?

Also in that case if I was using SMS MFA and user changed their phone number then how to recover account?

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[apoorvmote]

I guess TOTP is not priority for cognito. But same is applied if we change our phone number and no longer have access to old phone number.

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[stale]

This issue has been automatically closed because of inactivity. Please open a new issue if are still encountering problems.

[jellydn]

Hello there,

I am sorry to bring this topic again. I am working on the same issue. How we could recover the account if lost TOTP or change phone number? Thank you very much.

[jellydn]

By the way, from the documentation, I could see the guideline for how to remove the TOTP token

https://docs.aws.amazon.com/cognito/latest/developerguide/user-pool-settings-mfa-totp.html

Is that API ready to use or still in-plan? Thanks.

[porquelaquiero]

By the way, from the documentation, I could see the guideline for how to remove the TOTP token

https://docs.aws.amazon.com/cognito/latest/developerguide/user-pool-settings-mfa-totp.html

Is that API ready to use or still in-plan? Thanks.

Did you find any solution? the more time I spend looking for any solution for mfa recovery issue, more negative i get about it.. If you found any, please share your wisdom.

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