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Amazon Connect Service Update: Update TagResource API documentation t…
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…o include Contact Flows and Routing Profiles as supported resources.
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AWS committed Sep 29, 2020
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{
"type": "feature",
"category": "Amazon Connect Service",
"description": "Update TagResource API documentation to include Contact Flows and Routing Profiles as supported resources."
}
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{"shape":"ThrottlingException"},
{"shape":"InternalServiceException"}
],
"documentation":"<p>Creates a contact flow for the specified Amazon Connect instance.</p>"
"documentation":"<p>Creates a contact flow for the specified Amazon Connect instance.</p> <p>You can also create and update contact flows using the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p>"
},
"CreateRoutingProfile":{
"name":"CreateRoutingProfile",
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{"shape":"ThrottlingException"},
{"shape":"InternalServiceException"}
],
"documentation":"<p>Describes the specified contact flow.</p>"
"documentation":"<p>Describes the specified contact flow.</p> <p>You can also create and update contact flows using the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p>"
},
"DescribeRoutingProfile":{
"name":"DescribeRoutingProfile",
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{"shape":"ThrottlingException"},
{"shape":"InternalServiceException"}
],
"documentation":"<p>Provides information about the contact flows for the specified Amazon Connect instance.</p> <p>For more information about contact flows, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/concepts-contact-flows.html\">Contact Flows</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Provides information about the contact flows for the specified Amazon Connect instance.</p> <p>You can also create and update contact flows using the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p> <p>For more information about contact flows, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/concepts-contact-flows.html\">Contact Flows</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
},
"ListHoursOfOperations":{
"name":"ListHoursOfOperations",
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{"shape":"ResourceNotFoundException"},
{"shape":"ThrottlingException"}
],
"documentation":"<p>Adds the specified tags to the specified resource.</p> <p>The supported resource type is users.</p> <p>For sample policies that use tags, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_id-based-policy-examples.html\">Amazon Connect Identity-Based Policy Examples</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Adds the specified tags to the specified resource.</p> <p>The supported resource types are users, routing profiles, and contact flows.</p> <p>For sample policies that use tags, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_id-based-policy-examples.html\">Amazon Connect Identity-Based Policy Examples</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
},
"UntagResource":{
"name":"UntagResource",
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{"shape":"ResourceNotFoundException"},
{"shape":"InternalServiceException"}
],
"documentation":"<p>Creates or updates the contact attributes associated with the specified contact.</p> <p>You can add or update attributes for both ongoing and completed contacts. For example, you can update the customer's name or the reason the customer called while the call is active, or add notes about steps that the agent took during the call that are displayed to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or identifying abusive callers.</p> <p>Contact attributes are available in Amazon Connect for 24 months, and are then deleted.</p> <p> <b>Important:</b> You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.</p>"
"documentation":"<p>Creates or updates the contact attributes associated with the specified contact.</p> <p>You can add or update attributes for both ongoing and completed contacts. For example, you can update the customer's name or the reason the customer called while the call is active, or add notes about steps that the agent took during the call that are displayed to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or identifying abusive callers.</p> <p>Contact attributes are available in Amazon Connect for 24 months, and are then deleted.</p> <p>This operation is also available in the Amazon Connect Flow language. See <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/contact-actions-updatecontactattributes.html\">UpdateContactAttributes</a>.</p> <p> <b>Important:</b> You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.</p>"
},
"UpdateContactFlowContent":{
"name":"UpdateContactFlowContent",
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{"shape":"ThrottlingException"},
{"shape":"InternalServiceException"}
],
"documentation":"<p>Updates the specified contact flow.</p>"
"documentation":"<p>Updates the specified contact flow.</p> <p>You can also create and update contact flows using the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p>"
},
"UpdateContactFlowName":{
"name":"UpdateContactFlowName",
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"documentation":"<p>The type of contact flow.</p>"
}
},
"documentation":"<p>Contains summary information about a contact flow.</p>"
"documentation":"<p>Contains summary information about a contact flow.</p> <p>You can also create and update contact flows using the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p>"
},
"ContactFlowSummaryList":{
"type":"list",
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},
"Content":{
"shape":"ContactFlowContent",
"documentation":"<p>The content of the contact flow.</p>"
"documentation":"<p>The JSON string that represents contact flow’s content. For an example, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language-example.html\">Example contact flow in Amazon Connect Flow language</a> in the <i>Amazon Connect Administrator Guide</i>. </p>"
}
}
},
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},
"timestamp":{"type":"timestamp"}
},
"documentation":"<p>Amazon Connect is a cloud-based contact center solution that makes it easy to set up and manage a customer contact center and provide reliable customer engagement at any scale.</p> <p>Amazon Connect provides rich metrics and real-time reporting that allow you to optimize contact routing. You can also resolve customer issues more efficiently by putting customers in touch with the right agents.</p> <p>There are limits to the number of Amazon Connect resources that you can create and limits to the number of requests that you can make per second. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">Amazon Connect Service Quotas</a> in the <i>Amazon Connect Administrator Guide</i>.</p> <p>To connect programmatically to an AWS service, you use an endpoint. For a list of Amazon Connect endpoints, see <a href=\"https://docs.aws.amazon.com/general/latest/gr/connect_region.html\">Amazon Connect Endpoints</a>.</p>"
"documentation":"<p>Amazon Connect is a cloud-based contact center solution that makes it easy to set up and manage a customer contact center and provide reliable customer engagement at any scale.</p> <p>Amazon Connect provides rich metrics and real-time reporting that allow you to optimize contact routing. You can also resolve customer issues more efficiently by putting customers in touch with the right agents.</p> <p>There are limits to the number of Amazon Connect resources that you can create and limits to the number of requests that you can make per second. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">Amazon Connect Service Quotas</a> in the <i>Amazon Connect Administrator Guide</i>.</p> <p>To connect programmatically to an AWS service, you use an endpoint. For a list of Amazon Connect endpoints, see <a href=\"https://docs.aws.amazon.com/general/latest/gr/connect_region.html\">Amazon Connect Endpoints</a>.</p> <note> <p>Working with contact flows? Check out the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p> </note>"
}

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