people: provide some text from the other angle

Closes #108

people/ask-unpaid.md

@@ -14,3 +14,14 @@ This is not something that you can easily change. If you are the one asking
 the question: be aware and be grateful that people are actually helping you
 out. If possible, check if you can pay for support or maybe make your company
 a sponsor of the project as a show of your good will.
+
+## When you ask
+
+Remember that when you ask a developer or a team of developers to do something
+or to implement a feature in a project, it is a request, a wish, a desire, to
+see something change. You must understand that they may not agree that your
+idea is good. Their goals may not be aligned with yours. Also, unless you have
+a contract or offer to pay for their services, chances are they are spending
+spare time on development. If you ask in a professional role or as a
+representative of a company, you might be doing this on paid time while they
+are not.

people/insulting.md

@@ -26,3 +26,14 @@ those who have done nothing to deserve it.
 This way of delivering a message is bad and wrong, but you should still be
 prepared that it will happen.
 
+## When you provide the feedback
+
+Take a deep breath. Do not write that email if you still feel upset. Consider
+that the author of the tool most likely did their best even if you found a
+problem. They may have not considered your use case. They spent countless
+spare time hours and shared their code in the open for everyone to use.
+
+The least you can do is to be friendly and courteous when communicating. It
+also goes for when you report bugs and even if the people in the other end
+snap back at you or seem to imply that you are stupid. You can take the high
+ground.

people/negative.md

@@ -1,4 +1,4 @@
-## Negative feedback
+# Negative feedback
 
 When writing and participating in Open Source projects, you can get quite a
 lot of feedback due to the open and publicly accessible nature of what you are
@@ -17,3 +17,10 @@ When it works, people are silent. When something fails, the crowds roar.
 
 It is good that you get to know about the problems, then you can work on
 fixing them!
+
+## When you provide the feedback
+
+As a user of Open Source, we should strive to remember to also tell developers
+and creators that we appreciate their hard work when things are working great
+and when the projects solve our problems as intended. We do not have to wait
+for things to fail to provide feedback.